FK
Fathima K
Active since Jan 2018
19
Reviews
0
Industries
Reviews
19 reviews53 months ago
Pathetic warranty service!
Over three months later since my initial complaint I still have a washing machine with defects. Honestly worse problems then my initial complaint. I regret ever allowing samsung head office to handle my complaint I should have went through the chain store I purchased the product from as dealing with Samsung is beyond difficult My machine now makes a huge noise. Volume varies. And inconsistent but I have managed to record it multiple times the technician has also witnessed the error. Infact he repaired it unfortunately the repair last a few days which clearly states the problem is irreparable. It must be noted there were a few problems during this entire 3 month period and the Samsung technician was great! He did a few service call outs with no complaints He manage to repair the initial complaint as well as the other defects but unfortunately this metal noise was not resolved and only started AFTER the initial repair. Which clearly indicates the technician is not at fault. If something cannot be resolved and the item is under warranty it should simply be replaced. The mere fact that the problem did not exist before repair but logged immediately once the repair was concluded means that samsung is liable! I have emailed every possible person in the Samsung team from VOC to the technical manager. I have contacted Samsung and have faced multiple periods without a washing machine this is extremely frustrating and dissapointing to say the least. The machine is a few weeks from being out of warranty and I don't know who to contact or what to do any longer to finally have a working appliance without any defects. Samsung your after sales service is pathetic. In a few weeks I will end up liable for a problem that resulted due to your inefficiencies. The fact that I made your team aware of the defect on the 30th October and I am still having to deal with it is pathetic. You should have replaced the device when a new problem started. It's now 3 months later and it's still not replaced I am having to make myself available for multiple service calls. Additionally I'm having to find alternate solutions for laundry as everytime a noise or error comes up I stop the load as I don't want to cause bigger issues. I will never use or support your brand again. I suggest no one does as the sales man's pitch is great but should you have a problem all you'll get is Apologies
212 replies
55 months ago
SAMSUNG WASHING MACHINE TM ELECTRONICS WARRANTY!
I have emailed and logged four complains with Samsung using the email zaservice@samsung.com but I have yet been contacted by anyone, additionally I have called the customer Careline twice! 13 October 2021 Approximately 2 weeks ago a technician from TM electronics reported to my premises and inspected my washing machine, I explained to the technician (Bongani) the problem and he assisted by emptying the pump and helped to balance the machine, He stated my washing machine was situated on the platform and that was the reason for "all" of the problems but they will be resolved although not perfect with his tips - The technician did reference a lot of his comments to my helper and did speak in Zulu a language I do not understand, This was ignored Once the technician had "balanced" and drained my machine the UB error stopped but a loud noise started and an extreme wobble, both different than the initial complaint I mentioned this to the technician he did not recheck I was just told the platform was the issue although I explained that its only been doing this for a month as per my initial complaint to head office I was then informed that the shocks were worn out but that is normal, I was extremely unhappy with the shocks comment as the item is under warranty hence I should not be liable. So I resorted to contacting the Samsung Nandi drive manager unaware that they were two different companies, I finally got the sound on video and he contacted the correct company on behalf of me in order to get them to re-inspect he even included the video. Approximately a week later after i had to bother the Samsung manager to follow up (This isnt even his case) i received a call from the original technician he rudely ask is it still on the platform as i told you it shouldnt be on it I eventually sent him the video I informed him that while I understand the wobble is due to it been a wobble machine and the platform the noise was my concern, I then made contact to Segry from TM electronics and informed her of the entire situation while I was speaking to her she rudely handed over the phone to Rajin - Did not state she was doing so or mention anything, I re-explained him the entire complaint as well as how the noise changed, sent the video, and requested that if the technician believes the fact that my washing machine was not on the leveled floor to be a problem to pick up the machine and test it on your grounds - I did request a different technician in order to get a second opinion, I asked about the shocks as well, and was told it would be requested under warranty, I requested to be informed of the date and called before coming in This did not happen but when I called TM electronics Segry stated the technician did call and speak to Mrs Khan (Me) to schedule the date (false). I was in fact contacted 15 mins before arrival - as per request The original technician came back to my premises and says in a rude tone what is wrong with your machine, when I answer and before completion he says oh I came to fetch it, the technician takes the machine, I take pics of it, My water pipe connected to the machine was not closed I believe they struggled to close it but I was told he made a plan and I should not touch it and the water had stopped - Next morning my house was flooded. I requested Rajin to call me as Segry mentioned the technician would give me a turn around time but he stated he doesnt know and Rajin would let me know, Rajin never called, I messaged Segry for feedback twice - No response, I eventually called TM electronics (This morning) and was told by Segry that there is infact an issue with my machine and spares are ordered, I asked what was wrong and she stated she was unsure - Spoke approximately 4 x to her via telephone all her responses are always rushed and makes it sound like its a bother to be answering the questions/provide feedback I then messaged mentioning that I would like a full update of the repair as I need all issues to be completely resolved I can not sit with the same issues 3 months later when the warranty is over despite the fact that I have complained and mentioned various times in advance. I am extremely annoyed with the service I am and have been receiving from samsung as whole, I have been sitting with the problem for about 2 months now, It took a month of unnecessary chats with Samsung help to try unhelpful solutions it then took 2 weeks for the call to be booked even with proof of purchase now I have to beg for a technician to see there is a problem and then nag for updates. Customer service cannot be this difficult, If the technician listened to me initially the problem would have been solved, Instead im faced with rude and rushed responses as if its me whos the problem or burden, This is your JOB, your business after sales is a huge part of a business and if this is what I am going to be receiving on a continuous basis this much run around time I rather use a more efficient brand, I am literally phoning Sanjay (Lots of appreciation to him) to fix something that his not even working on! You cannot work in customer service and have a problem with answering questions and updating customers. After all this running around and extreme delays I would like to know should the problem not be resolved or occur again now who will be liable? Who is going to now redo this entire process? As i personally do not want to sit with major issues nor do I want to be continuously told this is normal when its only been happening for a month I have finally exhausted from dealing with the low quality of customer service i have been receiving, I would like a manager to contact me and now deal directly with me Update 14 October 2021 Sharmaine from TM electronics contacted me the shocks were replaced and the water pipe. The Owner contacted me barely apologized and spoke to me about his partner been on holiday and looting of the company. The washing machine was kept on test for 48 hours and delivered on the 16th I washed clothes on the 20th only to experience the same error (The machine was since moved from the platform now on a leveled floor) I contacted TM electronics and a service was scheduled for the 23rd when I would do washing again Update 23 October 2021 The technician visited around 8.30 am and tested the machine for 45 mins the error continued and he was unable to repair despite his determination. I had to continue washing my clothing at a relatives premises. I contacted TM electronics including the owner stating I would no longer like repairs to continously be done but instead I would like the machine to be replaced under warranty. I contacted Samsung online and logged a complaint as I I extremely exhausted and frustrated. The owner contacted me stating he would send in the warehouse technician and then send a report to samsung. The warehouse technician pitched up an hour late. And proceeded to start opening my washing machine I contacted the owner stating I was unhappy with this as I cannot keep contacting and dealing with continous repairs. The owner stated he would submit a report to samsung on Monday of the warehouse technicians findings I asked him if the warehouse tech does not find issues will Rajin (Morning tech) report be included as this error is inconsistent. He told me the warehouse technician is more experienced so his report will be sent I then stated this is unfair as both technicians reports should be included he said he will submit and should take it up with Samsung he asked me if I understand English and then stated if I don't he will speak to me in a different language. He was so rude! I responded with I have not received such kind of service in my entire life! The warehouse technician without my permission has now swapped out the shocks hence he did not witness the error this is the same technician who initially did the repair when I asked him how can he guarantee after a few days this will not happen again. He obviously did not have an answer. At the point the owner was not aware of the swap. But the technician did mention he would make him aware once his back at office. I was told to just rearrange the clothes if the error occurs. But as Rajin has witnessed the rearrangement does not work. No matter what the error continues SAMSUNG I cannot keep dealing with this! After sales is an extremely important part of a brand. I am frustrated from contacting TM electronics. I am stressed from needing to continously wash my clothes at my mothers house. And the problem is not permanently resolved either! This type of after sales service is disgusting. The product is under warranty can you please replace the item I think two months of back and forth is more than enough! I would really appreciate senior management from Samsung contacting me ASAP. If this is the service I will be receiving on a daily a basis. I will not be purchasing or supporting your brand ever! This is unacceptable and pathetic service!
371 replies
60 months ago
Umhlanga repair center breaks multiple items while repairing one!
Good day Approximately three weeks ago I took my samsung s20+ for repairs, a few parts where damaged including the camera. Everything was repaired but there were does particles underneath the camera glass. I contacted vodacom repairs umhlanga and was told to bring the phone in which I did. Waited an hour they stated they removed the dust. While removing the dust they scratched and partially tore the screen protector when I mentioned it the agent told me it's just a flim on that comes with the screen so it's not really protective, that's not the point I brought this up to the manager who stated I could purchase a screen protector at cost. They took about 20 mins to put this on as it was still bubbly I told them I'll come back after work when I came back I received my phone with now the back screen protector missing upon mentioning this I received eye rolls I took the phone home and noticed the glue which they used to install the screen protector on was on my front speaker I wiped this. And there is still dust particles under the camera glass. It is extremely disappointing that in order to fix one thing the staff had to damage or remove another, while stating it was "useless" or non protective in the first place I contacted the store multiple times the same day I requested to speak to the manager on 5 calls. And I even stated my entire complain I have still not been contacted by the manager. The store and technicians do not have the right to move any items from my device without my permission nor do they get to defend themselves for doing so. I would honestly like to be contacted I would like my "flim" protector reinstalled at the back and I would like the dust removed from behind my camera glass which is the reason I came to the store in the first place! While the manager and workers may think my complaints are minor or small things are bothering mere it is simply evidence that nothing done by this repair center is done with perfection It is an extreme inconvenience to be dealing with this it cost time and money to continously be contacting and traveling the store only to leave with the exact problem.
106 replies
65 months ago
Portable aircon. Defy
Assessment number: 2679853 Good morning I trust you are well I have attempted to contact Makro regarding the following issue numerous times by calling the store, online, social media and using the log request on whats app. But I have still not been assisted or contacted. Please may you assist Approximately 11 months ago we purchased a "Pricey" Defy portable aircon. During the lockdown period the aircon stopped swinging and cooling. We brought in the device during August (the appropriate level etc) the device was in repairs for approx 1 month and was deemed to be repaired. The device had stopped cooling again after less approx 2 months of the August repair and was booked in for the second time on the 6th of December. This is extremely disappointing as a aircon should be a long running item. The device is less than a year old and has been to repairs twice for the same issue. We have been unable to use the device for 1/3 of its lifespan and I find this unacceptable as the device will only be in warranty for a period of time and thereafter we will be stuck having the same issue every few months. The liability will fall on us which is extremely unfair as this device seems to be faulty I would like to request you to replace the device instead of repairing it or to credit us in order to purchase a different brand
56 replies
68 months ago
Customer service non existent! Earbuds not delivered!
Hi. I have contacted vodacom customer service regarding my s20+ BTS edition and have recieved the most pathetic service with regards to after sales, I have called 10 times (And have truly only recieved good service from one female consultant who activated my sim card) I have emailed vadmin 4 times, I have emailed vodacom help twice, direct messaged vodacom SA on intagram and commented on the page various times as a last resort but I have still not been contacted! Please could you look into my issue as follows- Thank you Hi I trust you are well, I purchased a samsung S20 Plus BTS version -Online, I contacted an Agent on 082 1945 to activate the contract sim-card I asked her to please check if the device comes with the earbuds as shown online. She stated yes it does. She then gave me a number to contact 082 1950, i spoke to another agent and she stated that i should email vadmin@coactivate.co.za i emailed them and did not receive any response so i contacted the same number again and a third agent stated i should download the samsung members app and apply through there. I attempted to do this but i couldnt find the BTS banner she described i was therefore unable to claim the earbuds. Please could you assist. As two agents have confirmed the contract does include earbuds I would like to receive them ASAP. I cannot keep nagging you. Thank you
318 replies
69 months ago
Game gateway, defy stove.
Good day. I purchased a Defy stove during the month of december last year The oven door would not fully seal by april 2020 i had enough the stove had rusted the numbers had faded. So I contacted various game managers including the store I purchased the item from. Andries from game gateway eventually contacted me but due to covid he was only able to send out a technical during the month of may. He adjusted the oven door and told me he would get back to me regarding the fading. And rust. So I waited he never did during the last week of July we noticed the door had again stopped sealing so I contacted andries again on the 2and of August he did not respond I then contacted the store telephonically I was told Vernon would assist he said he couldnt book a call as it was weekend I contacted 3 days later he was off I spoke to someone in the department they said they would book the call I waited for a week no one assisted me during this time I emailed andries 4 different times I send an email to zubair and suhayfa from game customer care and no one responded. I contacted vernon again and he said he would book the call with a senior technician as this is a repetitive fault/issue. Please could you contact me no one is replying my oven cannot be use for baking any longer! I would honestly just prefer a replacement thanks!
106 replies
69 months ago
DEFY
Purchased a Defy portable aircon for approximately R6000 less than 8 months ago. The flap part is no longer swinging. I contacted makro and was rudely assisted by the Cornubia branch. I tried to explain to the manager that I do not have a vehicle to bring in the product. As it is quite huge I cannot transport the product via public transport. No repair was booked and no assistance was provided. Please could you get a Defy technician to come in. Thank you
106 replies
87 months ago
Pathetic warranty excuses
Purchased a JVC 55" plus additional warranty total cost R7000. The tv is under a year old and has a manufacture fault where there is a black/grey patch on the television Despite been under a year old game gateway and game customer care refused to and rudely rejected my claim because the pin on the power cable has been changed this is absolutely ridiculous as the original power cable in intact and the fault has nothing to do with the problem at hand I will never purchase an item from this store again. The store had not informed me of this it is not in the terms and conditions of the extended warranty which I paid a R1000 for and my warranty is with game and not with JVC so it is redundant for them to refer me to JVC. Worst service I have ever recieved absolutely pathetic They only have excuses as they do not wish too fulfill their promises!
420 replies
89 months ago
Pathetic s7
Samsung s7 pathetic device refuses to charge initially it shows a notification of moisture detected and a second later it starts cable charging device refuses to fast charge i had the same issue in February when i contacted samsung they notified me its due to KZN humidity and replaced the usb port the same issue is occurring and i am recieving no response the phone is only a year old i would like to be contacted asap
210 replies
90 months ago
Pathetic quality
Pathetic quality with extremely high prices. Purchased the born titanium cot has two issues one the cover has a plastic rod that pokes threw and comes completely out has the ability to make your child blind this occured previously and was replaced occured again as the material is simply of a pathetic standard second issue the changing mat doesnt stay grey becomes yellow within 7 months as this cot is only 7 months old according to toys r us that means the pathetic quality is condoned. I will never purchase a bounce item again i will be taking these complains publically to warn all consumers as cots should last a minimum of 2 years and should be of the highest standard as it is an infant item. I complained previously that i would like a replacement due to the cover continuously tearing the denied the request even though it was under warranty stick to chelino. Toys r us house hold brands such as boni and bounce are pathetic. No customer service either. How can a changing mat change colour due to changing the baby on the mat when that is its purpose!.
0 replies
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