CM
carl M
Active since Jan 2018
22
Reviews
0
Industries
Reviews
22 reviews14 months ago
Compliment for Outstanding Service – Chantal at Game Canal Walk
Dear Game Canal Walk Team, I would like to extend my heartfelt appreciation for the exceptional service I received from Chantal in the Electronics section during my recent visit. I went in to purchase a laptop, but unfortunately, the model I initially wanted was out of stock. However, Chantal’s friendly demeanor, patience, and extensive product knowledge made all the difference. Thanks to her guidance, I left the store with an even better laptop with great specifications. Her professionalism and customer service skills are truly commendable. Chantal’s ability to assist customers with such enthusiasm and expertise makes her a valuable asset to the store. I hope Game Head Office recognizes the incredible potential she has and the value she brings to the team. She would make an excellent mentor for other staff members, and I wouldn’t be surprised if she successfully ran a store of her own one day. A massive thank you once again to Chantal! Keep up the fantastic work.
159 replies
14 months ago
Requesting refund on my overcharge penalties 4years
Good day Bonitas Please have a look at the contribution and penalty fee. The member was not on medical aid for a duration of 3years and 3 months. Please explain the penalty selection. The maximum Late Joiner Penalty Fee that a medical scheme may apply to applicants is based on the number of years that an applicant has not been a member of a medical scheme after age 36. The fee is calculated as a percentage of the monthly contribution as follows: 1-4 years 0.05 x contribution - without cover for 3years and 3months attached is the proof. 5-14 years 0.25 x contribution 15-24 years 0.50 x contribution - currently on the selection 25+ years 0.75 x contribution The PHA administrator corrected the Jan and Feb 2025. Penalty before: R777 after: R77 Forward this to the medscheme admin. Requesting them to refund my overcharge amounts on penalties. from 2019 till 2024 I was in contact with them and was inform it needs to come from the new administration.
53 replies
15 months ago
Proof payment outstanding
I was inform on the 31 December 2024 -Payment was made for the claim of 18 September and 25 September 2024. The issue with thw incorrect authorization number was resolve and payment done on 30 December 2024. I requested the remittance in order to forward to the provider as proof of payment. Till date no proof of payment received. I have called the claims department a number of times. Calls drops and extremely long waiting time +- 35min at a time. Evening asking the agent to send the document a few time no remittance received. I have the provider calling and asking proof of payment. Oct,Nov,Dec,Jan. No luck. Emails was sent no proof of payment to close this chapter of my life. Please look in the matter urgently. Also please add more agents to your call centre to help with the volume. 5min waiting is okay. Not 35+
106 replies
16 months ago
BonCap queries & call options
The current service for BonCap queries had decrease to a point of wanting to move from the medical aid. September Claim query... Call options not working.
168 replies
21 months ago
No respond from Vumatel.
No assistance from Vumatel. The previous tenant installed the fibre. They moved out and took the router with them. Now the current new tenant, can't get a fibre router or an account at Afrihost. Vumatel please deal with your client who took your router. That tenant is using the router somewhere else Come and reinstall a new line and router.
212 replies
36 months ago
Bad Attitude and Unhelpful Spirt
Dear Computer Mania, I am writing to express my disappointment with the service I received from one of your sales representatives. During my recent visit to your store, I encountered a man with a bad attitude and unhelpfulness. I had asked if he could plug in a C type device so I could be sure it would work, but he told me I would first have to buy the device. I found this response to be very unprofessional and not at all helpful. As a result of this interaction, I decided not to purchase the device from your store, which would have been a sale of over R1100. Instead, I went to a neighboring store called Experimax Canal Walk, where I received excellent service from a friendly and helpful sales representative who even plugged in the device for me to ensure it was working correctly. I brought this incident to the attention of your store manager, but I still feel the need to express my frustration with the poor service I received from your sales rep. Based on his attitude and unhelpfulness, I cannot recommend your store to others. I hope you take my feedback seriously and make an effort to improve your customer service in the future. Thank you for your attention to this matter. Sincerely,
0 replies
44 months ago
Deposit Release
Good day We are waiting for any form of communication from your office. We submitted the deposit release document. Until today no feedback at all. Please process the deposit release document. Kind regards Carl Marks
0 replies
45 months ago
Recurring data deduction of end of contract.
My contract ended, paid last monthly cost in July 2022. Recurring data is appearing on my close contract account. I will like to view my authorization for the recurring amount thats on my bank statement. I never approved any debts orders for any other amounts. Please explain with evidence.
268 replies
55 months ago
Return a faulty laptop with your 10 policy.
Purchased Macbook Air 13" 15 October 2021 Laptop battery drain very quick. The pad of the laptop have a static feel on. I'm returning it within the 10day policy. Standing at your tech desk software update and other testing taking place. Is this the return policy you have a place for a New Macbook Air less then 7 days old. This is not acceptable at all.
0 replies
55 months ago
Your 3rd party is letting you down
Your 3rd party online service is very very poor. Your customer call centre is also providing poor feedback for the pass 3 weeks. I have purchased an item received it 7 days later. The package come with water damage. Till today I'm waiting on the 3rd party to collect the cancelled and return items. This is a massive issue if it comes to repairs on any online purchases. I do not recommend 3rd party purchases from Makro. Please urgently collect these items.
212 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
19 (86.36363636363636%)