JP
Jean P
Active since Jan 2018
6
Reviews
0
Industries
Reviews
6 reviews27 months ago
Disastrous property management and contempt for residents
To anyone considering Buh Rein, either to buy or to rent, I think it's important to understand the level of service delivery available. Within the complexes, the security gates are broken more often than they work. There are wasp nests all over the complexes, with the property managers stating that they will address them, but then not doing anything about it for months and months on end. They have dedicated dumping sites right next to complexes, creating swarms of insects, rodents, and snakes. Increasing the risk of being bitten, or even serious disease - let alone the hideous eye sores residents are subjected to. A child just died in the swimming pool over December and there is absolutely no desire to even entertain the prospect of having lifeguards or some sort of security overlooking the pool when it is being used. I urge anyone considering buying here to genuinely reconsider until the concerns of residents are once again taken seriously by the property managers
0 replies
40 months ago
So far - Kinda brilliant!!!
Excellent help was received from Marizel Bernardo. Over the course of two days (I did not have my information ready the first day), she took me over each of the policy options, outlining the specific cases in which the one is more useful than the other, guided me through the whole registration process and even made sure me and my friend who recommended me to dotsure received a nice little discount incentive
132 replies
63 months ago
Excellent and Helpful
I would like to compliment the entire SADV team, but especially Petunia Nengwenda, who helped me. I came to them after endless struggles with webafrica and thus was very edgy and difficult and needed immediate and professional assistance. Petunia provided all of this, even though I know it might not have always been enjoyable dealing with my requests and follow-ups all the time. I have only ever come to this site to blast companies that have provided me with poor service, but SADV has provided me such excellent service that I felt the need to let people know about the good companies too
114 replies
64 months ago
Worst ever service
worst service i have ever experienced. here is my whatsapp conversation: [17:09, 1/16/2021] Jean: Hi - Please can you assist me? [17:09, 1/16/2021] 021 464 9500: Hi Jean, thank you for making use of our Whatsapp support chat. Our friendly bot, Willie will try to answer any questions you may have. Please keep your questions as short and concise as possible to get the best results. You may also use the following menu shortcuts (type the shortcut in bold below). 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [17:09, 1/16/2021] 021 464 9500: Update on Your Fibre Order Your Fibre Order Follow Up What you need to know Your Fibre order is still with Vumatel Aerial. We are frequently following up on your behalf and to date we have not received any new information. As soon as they have accepted the order we will let you know via email and sms. I already have a Fibre box INSIDE my house: That's great news. That means the previous occupant of your house already had Fibre installed. In some instances we can move straight to getting you active but in some cases the installers still need to do a site visit. Please let us know by pressing 4, so we can move onto the final step and get your Fibre active. Do I need to do anything? Rest assured, we will keep pushing to get your installation don… [17:09, 1/16/2021] 021 464 9500: Keep your finances safe from credit card fraud, switch to Debit Order & you could WIN one of 3 cool prizes. See how to switch: https://bit.ly/WA-Debit [17:09, 1/16/2021] Jean: 4 [17:10, 1/16/2021] 021 464 9500: Thanks Jean Pretorius. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I have a connection/speed issue and need assistance. [17:10, 1/16/2021] Jean: 2 [17:10, 1/16/2021] 021 464 9500: To help us assist you quicker, please choose one of the following reasons for this enquiry: 1. My internet is down 2. My internet is slow 3. Other [17:10, 1/16/2021] Jean: 3 [17:10, 1/16/2021] 021 464 9500: Thanks Jean Pretorius, please hold while I connect you to one of our Live Chat agents... You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [17:13, 1/16/2021] Jean: Hi? [17:13, 1/16/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [17:45, 1/16/2021] 021 464 9500: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [18:00, 1/16/2021] 021 464 9500: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [18:01, 1/16/2021] Jean: why does it take so long? [18:01, 1/16/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [18:01, 1/16/2021] Jean: Always... This is not longer than usual [18:01, 1/16/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [18:05, 1/16/2021] 021 464 9500: Sibongile: Hi there, my name is Sibongile, how can I assist you today? [18:11, 1/16/2021] Jean: i would want an update on my order please [18:12, 1/16/2021] 021 464 9500: Sibongile: Thank you for your enquiry, unfortunately, I will not be able to assist you on this query, for all fibre and LTE order enquiries you will please need to contact our Provisioning department on 086 000 9500 [18:12, 1/16/2021] Jean: i desperately need fiber set up at my house and if your one service provider is dragging its feet then change [18:12, 1/16/2021] Jean: no [18:12, 1/16/2021] 021 464 9500: Sibongile: Please note that our Provisioning departments working hours are Monday to Friday, from 8am to 5pm. [18:12, 1/16/2021] Jean: you can help me [18:13, 1/16/2021] Jean: this is by far the worst service i have ever experienced [18:13, 1/16/2021] Jean: i spent an hour on call with you people yesterday for a promise that you will contact me today and then nothing [18:13, 1/16/2021] 021 464 9500: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment... [18:13, 1/16/2021] Jean: YOU WILL HELP ME NOW [18:13, 1/16/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [18:15, 1/16/2021] 021 464 9500: Oh dear, unfortunately it seems there are currently no agents available. Our office hours are 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends. I have sent a call back request to our agents and they will contact you back on Whatsapp as soon as they are available. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu. [07:02, 1/17/2021] 021 464 9500: I'm so sorry we've not yet managed to get back to you. I will continue to bug our agents until one of them is available to get in touch with you. Whatsapp imposes a 24h session limit if there are no responses from your side though, so in order to keep this session alive and if you'd still like me to have an agent to contact you, please could you simply type anything you like below. Otherwise, you can ignore this message and your session (and call back request) will expire at: 2021-01-17 18:13:35 [07:41, 1/17/2021] Jean: No. I want help [07:41, 1/17/2021] 021 464 9500: Please choose an appropriate option from the menu below. 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [07:41, 1/17/2021] Jean: This is the worst ever [07:41, 1/17/2021] 021 464 9500: Please choose an appropriate option from the menu below. 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [07:41, 1/17/2021] Jean: 5 [07:41, 1/17/2021] 021 464 9500: Can you please provide me with your fault reference number so I can take a look for you? [07:41, 1/17/2021] Jean: 4 [07:41, 1/17/2021] 021 464 9500: Hmm, I can't seem to locate that fault reference on our systems. Please check the reference number and type 5 to try again. 4 [07:41, 1/17/2021] Jean: 4 [07:41, 1/17/2021] 021 464 9500: Thanks Jean Pretorius. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [07:42, 1/17/2021] Jean: 3 [07:42, 1/17/2021] 021 464 9500: To help us assist you quicker, please choose one of the following reasons for this enquiry: 1. I am moving homes or have moved homes and need to follow up on my order, installation or activation 2. I need to reschedule the agreed day or time for my installation 3. I recently placed an order and need assistance correcting the address 4. Im following up on my order, installation or service activation 5. Im following up on my upgrade or downgrade request 6. Im following up on the delivery of my router 7. Im not happy with the installation at my premises 8. My service was cancelled and Im following up on its reconnection 9. Other 10. The installer failed to pitch up for my installation [07:42, 1/17/2021] Jean: 4 [07:42, 1/17/2021] 021 464 9500: Oh dear, unfortunately it seems there are currently no agents available for Live Chat. Our office hours are 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends. I have sent a call back request to our agents and they will contact you back on Whatsapp as soon as they are available. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu or just ask me your question and I'll see if I can search for the answer. [07:42, 1/17/2021] Jean: This is pathetic service [07:42, 1/17/2021] 021 464 9500: Please choose an appropriate option from the menu below. 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [08:04, 1/17/2021] Jean: 4 [08:04, 1/17/2021] 021 464 9500: Thanks Jean Pretorius. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I have a connection/speed issue and need assistance. [08:04, 1/17/2021] Jean: 2 [08:05, 1/17/2021] 021 464 9500: To help us assist you quicker, please choose one of the following reasons for this enquiry: 1. My internet is down 2. My internet is slow 3. Other [08:05, 1/17/2021] Jean: 3 [08:05, 1/17/2021] 021 464 9500: Thanks Jean Pretorius, please hold while I connect you to one of our Live Chat agents... You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [08:05, 1/17/2021] Jean: Worst service I have ever experienced [08:05, 1/17/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [08:10, 1/17/2021] Jean: Helllloooooooooo? [08:10, 1/17/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [08:20, 1/17/2021] Jean: Your chat opened at 8. How is this possible? [08:20, 1/17/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [08:41, 1/17/2021] Jean: Hi I don't understand this [08:41, 1/17/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [08:45, 1/17/2021] 021 464 9500: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [08:45, 1/17/2021] Jean: This is not longer than usual.. This is the sort of response and respect you show to all your customers... [08:45, 1/17/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:00, 1/17/2021] 021 464 9500: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [09:00, 1/17/2021] Jean: the disregard you guys have for customers is unbelievable [09:00, 1/17/2021] 021 464 9500: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:15, 1/17/2021] 021 464 9500: Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable. A call back request has been sent to our agents and they will contact you (on Whatsapp) as soon as they are available. Please note our Whatsapp times are between 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu. [09:17, 1/17/2021] Jean: lol, not sure what that means... nobody ever contacts me [09:17, 1/17/2021] 021 464 9500: Please choose an appropriate option from the menu below. 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [09:34, 1/17/2021] Jean: 4 [09:34, 1/17/2021] 021 464 9500: Thanks Jean Pretorius. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I have a connection/speed issue and need assistance. [09:34, 1/17/2021] Jean: 2 [09:34, 1/17/2021] 021 464 9500: To help us assist you quicker, please choose one of the following reasons for this enquiry: 1. My internet is down 2. My internet is slow 3. Other [09:34, 1/17/2021] Jean: 3 [09:34, 1/17/2021] 021 464 9500: Thanks Jean Pretorius, please hold while I connect you to one of our Live Chat agents... You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT.
0 replies
79 months ago
Criminal Organisation with Arrogant, Ignorant Staff
This organization has illegally withheld my rental deposit for THREE MONTHS after I had moved out. They have stopped responding to my emails and are hoping that I will go away knowing how much admin it is to start a rental tribunal. Douw van der Westhuizen is rude, unwilling to listen and downright uneducated. You can try whatever you like, but they will not adhere to the law and will do whatever is necessary to stop them from paying - I can only imagine how many people have given up trying to get back their money
0 replies
101 months ago
Just Kept charging
A while ago (so long ago, I can not tell you the date) I had canceled my FNB account. I subsequently moved on to another bank and this week received a mail from FNB. It seems that they did not close my bank account and now want to claim that I have to pay them the R185 that accumulated each month. This ended up several thousand rands worth of fees. For a service, I had canceled? This is nothing more than FNB trying to steal from me. I dispute this debt wholeheartedly and will not cave in to pay money to a bank just because they could not follow instructions. How on earth!!!! There has been no movement on the account at all for well over a year, probably even 2
105 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)