KW
Karl W
Active since Jan 2018
14
Reviews
0
Industries
Reviews
14 reviews12 months ago
Misleading Information and Incorrect Billing
When I signed up with Car Track I opted for the R99.00 option. I am being debited for the R149.00 package. I was also told it is a 24-month contract only to find out it is 36 months. I have been contacting them at least once a month to have the billing rectified and to have the overdraft amount credited back to me. Every time I call and ask for a reference the operator tells me I should use the DATE and TIME of the call as a reference. When I call again and give them my previous reference then I'm told it's not a reference and at the end of the call when I ask a reference, I get the same answer to use the TIME and DATE of the call. I have been waiting a few months now for the recording, but every time I call, I'm told the person in the department is/was on leave. What utter nonsense is this. The last lady that assisted me said she will have her team leader/supervisor look into this and that she would be in contact. Three weeks have passed and nothing to date. I advised her that I would give her a few days, then I would take my story to social media.
58 replies
18 months ago
Ooba You S..k
I recently purchased a home, and Ooba approached me with an affordable home insurance. Round about June we had some heavy rain in the Uitenhage area and I discovered my roof had a leak. I attempted to do a quick fix, however a few weeks ago we realized that there was still a leak. I contacted Ooba and an assessor was sent out. After a few weeks I receive an email with the following underlining details. Storm: 1. Upon an inspection, it was discovered that the roof had leaked previously and the client attempted to do repairs and maintenance himself, but the roof was still leaking. 2. This roof has not been maintained prior or since the client bought the property a year ago. 3. Roof ridge mortar has never been maintained since being erected. The roof ridge cement is brittle and cracked allowing water ingress into the roof cavity. 4. Tile along roof ridge also cracked and is not recent damage - From the photos one can detect the ceilings has had previous water damages which has been plastered to hide the water marks, this was not successful as one can clearly see the plaster was app**** unevenly. 5. The current damage to the property is not from one incident, but over a period. One can see the client replaced three tiles on the roof, but this was not enough and or comprehensive maintenance 6. The repairs are therefore on your own. How was I supposed to maintain a roof on a home I had only purchased? But I guess this is what insurers do, suck every penny out of people like a leek/tick. I will repair/fix my roof, but will definitely be seeking an alternative insurer to insure my home, even if cost me more. As first impressions last and I will never recommend Ooba Insure.
53 replies
22 months ago
I would like to write a review about King Price Insurance The assistant (Vernovia Adams) was helpful and very professional and made the application as simple and effective as possible
I would like to write a review about King Price Insurance The assistant (Vernovia Adams) was helpful and very professional and made the application as simple and effective as possible. Her willingness and friendly manner made the experience memorable. Thank you Vernovia for your professionalism.
53 replies
24 months ago
No Customer Centricity
A few months ago I purchased a few things from this store, and the customer service is pathetic. I then visited the store again and I was ignored completely. I then got the Area Manager and lodge a complaint and he assured me things would change. I told him that I felt that I would never visit the store again, but he advised the store wasn't doing that well and that every customer should matter, he then referred me to the store manager, and we had a good discussion and I decided to give them another chance. After purchasing a Thandi Bathroom set, I discovered that their was an item short in the urinal, I went back to the store and to get a simple washer became a hassle. Eventually I given a washer from another set, after wasting almost 30 minutes in the store. Yesterday (29.04.2024) I decided to buy a few items and when I confirmed when delivery would be made the manager advised that the soonest would be the following day 30.04.2024, at about 14:00 I called to confirm if delivery would be made and a gentleman advised that he was going to give the instruction for delivery at 15:00. I rushed from work, to accommodate the delivery schedule, but nothing transpired. I then called the store to enquire/ask for the drivers mobile number, and when I called him he advised he was given no instruction to deliver at my address. I then called the store and spoke to the manager, who told me delivery takes approximately 2 days, I then advised him that the person that assisted me, confirmed and agrees that delivery would be done, he then said he will arrange delivery the following day 01.05.2024. I have come to realize that no on takes responsibility and the only thing that matters is your money, as soon as you leave the store Customer Services leaves with you. CashBuild Uitenhage you have disappointed me once again, and honestly speaking I don't think I would be visiting or purchase anything from your store again. It is clear to me customers are not valued.
53 replies
26 months ago
For your peace of mind "Stay away from MetroFibre"
I think this is the worst service provider in SA, their after sales service is so pathetic and their finance staff even worst. Every month my debit orders don't get deducted and then they send sms or email saying my account is in arrears. I have spoken to numerous people from sales, technical support, customer care and finance Lebohang, Nita, Koketso, Thabang and Polite but absolutely no joy in resolving a stupid query. With my last query I made payment as requested by Polite, and she ensured me that my debit order would be loaded, I sent her an email with the proof of payment and a note reading as follows "Hi Polite - Referring to conversation I confirm you said that if my account is paid by today the 18.01.2023, then I will not be debited on the 25th January 2024. Also please ensure that the next debit order date will be loaded for the 25th February 2024. I would like you to refer to the previous emails sent to MetroFibre regarding my account since the first day of installation. Kindly refer to the attached proof of payment for the outstanding balance." Today 15.02.2024, I receive an sms and email advising my account is in arrears and I need to make payment to avoid suspension. It has now become a full time job to do the work of MetroFibre staff as it is clear to me that they do not pride themselves in their work. Can someone please refer me to another Fibre service provider in my area Scheepershoogte in Uitenhage as I want to cancel this contract. My suggestions or thoughts of MetroFibre is do yourself a favor and stay away if you want to maintain your sanity.
58 replies
27 months ago
Thank You Duram
Following my recent experience with the purchase of Duram Paint, and the unpleasant experience. Firstly, I would like to Duram for handling my query in the manner they did, the regional sales rep, came out took a paint sample, evaluated my wall and advised that the wall was not the concern, he was not sure what had happened. Even though the lab tech felt nothing was wrong with the paint, they still reimbursed me the money for the paint I purchased and replaced the 20ltr Duram Paint. Thank you, Duram, much appreciated. However, I don't like/appreciate the manner in which Builder's Express dealt with the situation, as they made the concern/issue solely the responsibility of Duram. Working in the warranty department myself, when a customer experiences a concern with our product the first point of contact is our dealer network where the vehicle/part was purchased, and the customer does not contact the manufacturer directly. In my opinion Builder's should have taken the responsibility and not have me deal directly with Duram, this has left a bitter taste so much so that I don't think I will buy/purchase anything from Builder's in future, if this is how they treat a customer. I would also like to highlight to consumers to read the CPA (Customer Protection Act) for instances such as this. In all of this I was then given a disclaimer form advising that Duram resolved the concern and that further paint defects would not be their responsibility. I then contacted regional sales rep, and advised him on my dissatisfaction, as Duram paints carry a 3-year guarantee/warranty, how could they disclose in this letter that it is no longer their responsibility. He then mentioned that if the preparation and application is done correctly then I should register my guarantee from the day of application. That being said, this should have been highlighted in the disclaimer/letter that I was requested to signed. In closing I would like to extend my gratitude to Duram for taking the responsibility for their product and the reimbur*****t of the paint.
0 replies
27 months ago
Dissatisfied Customer
I recently purchased a 20ltr Duram external paint from Builders Express in Uitenhage, 3 days after applying the paint the wall started making bubbles. When discussing this with Siphokazi from Builders, she contacted Lunga the Duram Rep, he called and advised that the paint did not cure as yet and the bubbles will disappear. I advised that I would monitor the situation and advise him if anything happens. Last week Saturday when coming out of my home I noticed a huge chunk of paint laying in front of my garage. I contacted Builders once again, Ankia the store manager advised that she would attend to the matter. Lunga the rep came to my property, sampled the wall and took a piece of the paint. During our discussion he committed to replacing the drum, and then later the afternoon he sent me a voice note saying the technician said he/she does not believe the paint could just fall off the wall. Lunga requested a photo of the barcode in order to sample/test the batch. I never heard from him since. I get a whatsapp every second day from Ankia advising they still waiting for feedback from Duram. Meanwhile I'm sitting with a wall which has a huge spot and the inconvenience waiting for a rep that shows no interest. In my opinion as a customer and the CPA that protects consumers Builder Express should take the responsibility and sort out their issues/concerns with Duram and not inconvenience a customer. I advised Lunga, Norah (Builders) Ankia (Builders) as well as Chris (Builders PE) what my expectations are. The only reason I purchased the Duram is because the previous paint I purchased from Builders Fired Earth 2 x 20lts was not enough for my house, garage and boundary wall, when visiting the store to confirm if they source me another 20ltr of the paint I was advised that the color was discontinued and that the code no longer appears on the system in order to mix me a 20ltr, hence me taking the Duram. The wall that is peeling has only been painted with Duram, and the other walls with the Fired Earth does not show any signs of peeling.
500 replies
27 months ago
Dissatisfied Customer
I recently purchased a 20ltr Duram external paint from Builders Express in Uitenhage, 3 days after applying the paint the wall started making bubbles. When discussing this with Siphokazi from Builders, she contacted Lunga the Duram Rep, he called and advised that the paint did not cure as yet and the bubbles will disappear. I advised that I would monitor the situation and advise him if anything happens. Last week Saturday when coming out of my home I noticed a huge chunk of paint laying in front of my garage. I contacted Builders once again, Ankia the store manager advised that she would attend to the matter. Lunga the rep came to my property, sampled the wall and took a piece of the paint. During our discussion he committed to replacing the drum, and then later the afternoon he sent me a voice note saying the technician said he/she does not believe the paint could just fall off the wall. Lunga requested a photo of the barcode in order to sample/test the batch. I never heard from him since. I get a whatsapp every second day from Ankia advising they still waiting for feedback from Duram. Meanwhile I'm sitting with a wall which has a huge spot and the inconvenience waiting for a rep that shows no interest. In my opinion as a customer and the CPA that protects consumers Builder Express should take the responsibility and sort out their issues/concerns with Duram and not inconvenience a customer. I advised Lunga, Norah (Builders) Ankia (Builders) as well as Chris (Builders PE) what my expectations are. The only reason I purchased the Duram is because the previous paint I purchased from Builders Fired Earth 2 x 20lts was not enough for my house, garage and boundary wall, when visiting the store to confirm if they source me another 20ltr of the paint I was advised that the color was discontinued and that the code no longer appears on the system in order to mix me a 20ltr, hence me taking the Duram. The wall that is peeling has only been painted with Duram, and the other walls with the Fired Earth does not show any signs of peeling.
128 replies
27 months ago
Oobainsure
The consultant made the process seamless, but the truth lies in when submitting/processing a claim, hence the 3 stars.
128 replies
29 months ago
No Customer Centricity
I have experienced the worse customer service from this company, I raised a concern on the 06.11.2023 and to date my concern has still not been resolved or attended to. I strongly recommend that you avoid any dealings with this company. As the staff is the worse ever. I have actually requested Herotel to install cables in my area. Also, they "MetroFibre" gives 25mbps at R450.00 which is slow I can't even connect my TV box in the room to the router in the lounge. Whereas Herotel gives you 50mbps @ R550.00 look at the difference.
71 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
3 (21.428571428571427%)
2 Star
1 (7.142857142857143%)
1 Star
9 (64.28571428571429%)