JB
Jerome B
Active since Jan 2018
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
WeBuyCars Using Holding On To "Refundable" Auction Registration Fees For An Unreasonably Long Period
I had to pay R4000 refundable registration fee in order to take part in the auction. Brilliant no problem. However, when I decided to call it a day I asked for my refund, the drama started. It took them a number of days to come back to me. They wanted ID, proof of banking and snaps from my WBC profile. After doing all of this, there is still no indication of when (if ever) I will actually receive my refund. It has been over two weeks. WeBuyCars must be making a fortune on the interest from other people's money that they delay refunding. Obviously, I have no intention of making use of their services
71 replies
40 months ago
Great Service and Friendly, Helpful People at Create Energy
I had a great experience with the team at Create Energy. They guided me through the process of selecting a suitable battery and inverter to keep my alarm/wifi working. Strolling across to the fishing section was equally productive as they gave great advice for getting a "starter" kit for my toddler. Great buying experience.
0 replies
41 months ago
BESTMED DOES NOT PAY FOR EMERGENCY OPERATIONS
My daughter had an accident at school and needed to three teeth extracted by a maxillo oral facial surgeon (dentists said it would be too traumatic). We ended up in the emergency room at Wilgeheuwel where the MOFS was called into the emergency room and took a look at our four-year-old and said he could arrange with an anesthesiologist to do the procedure in the emergency room as opposed to booking my daughter into hospital. This was ideal because then she would not need to endure further trauma. The doctor was excellent, and apart from my princess being damaged, we were happy that she was ok. We are on a hospital plan and I believe that emergency surgery was covered. But when the claims were submitted the medical aid refused to pay saying they don’t cover cosmetic procedures. I tried to explain this was not cosmetic, but emergency - that’s why the procedure was done in the emergency room. When I tried to phone I was on the line for over an hour where the first consultant didn’t have a functioning microphone. She somehow communicated the call reference number where another call operator would see her notes but then the line dropped. Subsequent emails have also proven a complete waste and I simply cannot get a human being on the line. Their offices are in Pretoria so Joburg customers are always going to be a low priority. If a hospital plan doesn’t cover emergency procedures then what’s the point? It seems we should rather always try to abuse the system by being booked in and incur other unnecessary costs and inconvenience to simply get the medical aid to pay. The service has been SHOCKING
132 replies
42 months ago
SHOCKING INVESTEC SERVICE - MONEY IS NOT SAFE THERE
On 13 October 2022, I fell for a smsishing scam where I entered my credit card details for what I believed to be a SA Postal Service fee for international taxes. The amount was for R25.99 but naturally a sudden much larger amount went off. However, no second factor authentication occurred. As I was logging in to the app to see what was going on I received another SMS to say another massive amount of money had been deducted. AGAIN: no second factor authentication happened. When I phoned Investec to cancel my card I informed them that what's shocking is that no second factor authentication happened. After Investec's ïnvestigation" they informed me that I did indeed approve these massive amounts using my Biometrics. I told them I was happy to send them my phone for analysis. I did not approve the transactions. I gave them the screenshots I took at the time (because I was nervous the post office was going to do multiple deductions of R25.99). I had nothing to hide and was not embarrassed that the site was linked to known illegal activity. Investec has simply maintained that I authorized it and there was nothing more to do. They said they did request a refund from the merchant, but when I asked for proof of this they could not provide it. I asked for an exact time-stamped sequence of events to see if the app could be hacked while I had the fraudulent link open. All my concerns have been summarily dismissed. My family spends ~R800 per month on bank fees with Investec and this is the level of shocking service you can expect. They cannot be trusted. Next stop: ombudsman
399 replies
55 months ago
BESTMED GREAT SALES SERVICE
After Discovery's recent announcement to mandate vaccinations for their people I decided to remove all of my policies with them. Gaynor De Beer provided great advice and honestly I didn't realize how easy it was to change medical aids. The response time was exceptional and the information and explanations were comprehensive. The rates are also better and I am looking forward to having more cash in hand.
53 replies
60 months ago
Excellent Service and Food at Panarotti's Cresta
Our family went to Panarotti's at Cresta for dinner on Saturday evening and had such a great time. The food was excellent - the jungle gym and children's entertainment were fantastic and all in good order. The service was brilliant. I can definitely highly recommend Panarotti's at Cresta - and look forward to going back again soon.
0 replies
60 months ago
Ninety One Reports "Strange" Investment Growth and Ridiculous Capital Gains Tax
My Commodities Fund seemed to be doing really well. So well, in fact, that I deposited more money into the fund. However, it soon became clear to me that the way Ninety One reports investment growth is dodgy at best. The "growth" seems to change (in the wrong direction) based on time scale: if you use a small time scale, the growth is large and if you use a longer time scale the growth is tiny. I emailed all the screenshots to them for an explanation. On top of it when I tried to remove the additional amount I transferred (within a month of realizing) Ninety One then indicates a significant value of Capital Gains Tax to be subtracted! Trying to get some sort of assistance has also proven impossible and it is extremely frustrating dealing with them.
53 replies
61 months ago
CELL C CANCELLATIONS DEPT: Making Cancellations Impossible
CellC makes it impossible to cancel. After going through various menu options (5min) I end up with somebody who first does security checks. Then I was transferred to the cancellations department. The first time the person put me on hold for 10minutes before the call dropped. I was on the line close 17min in total the first time. It seems CellC does their best to make it impossible to cancel. Because then I had to start the process from scratch. When I restarted, I asked for supervisors/team-leaders/managers, etc. Supposedly nobody was available on the first round, that is what Keitumetse Mabale tells me. How can there not be any supervisor available? Are they covering for each other? Finally I was put through to cancellations (again) and AGAIN no supervisor/manager/team-leader is available!! How can that be?! Zintle Mahogo advised she would have to request her team leader to phone me. The team leader's name is Jabulile Giwu. I still have not received the phone call. I DEMAND AN IMMEDIATE CANCELLATION of my month-to-month "contract"!!!!! CONVERT BOTH CELLC CONTRACTS TO PREPAID IMMEDIATELY SO THAT I CAN MOVE ON FROM A SERVICE PROVIDER THAT DOES NOT PROVIDE CELLULAR SERVICE NOR CUSTOMER SERVICE!!!!!
53 replies
81 months ago
Multichoice -> Multi-Thieves
Multichoice have stolen money from me for the month of August. Premium was opened for July (Tour de France) and I explicitly told them it was ONLY for July (phone recordings have supported this). Yet when extra money was deducted I alerted them and they did not hesitate to stop the Premium service. BUT THEY HAVE NOT REFUNDED MY MONEY!!!!!!
0 replies
81 months ago
Useless Call Center and No Customer Service
Second contract phone does not receive any calls. Repeated calls to 135 don’t work as even the floor manager can not help and call for help drops out EVERY TIME!!!!! Paying monthly and not getting the service - THEFT!!!!!!
210 replies
Review Distribution
5 Star
5 (27.77777777777778%)
4 Star
1 (5.555555555555555%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (66.66666666666667%)