IV
Ian R
Active since Jan 2018
7
Reviews
0
Industries
Reviews
7 reviews14 months ago
Poor business practices
3rd contract with Telkom. All of a sudden my account gets locked due to credit limit thats not applicable to my account. Gets unblocked eventually. Now they deducted double the actual installment in one go. All this because their system took my upgrade as an early upgrade. My wife renewed her contract as well, same phone, same contract, same day, but her contract is pulling through normal, no account blocks, normal payment deducted.
0 replies
68 months ago
Refund still outstanding despite numerous efforts
Purchased a couch from their centurion branch beginning of the year. Took it back in march just before the lockdown for repairs as the foam inside has already become soft and uncomfortable. After lockdown we started enquiring about the progress of our couches. No staff member could give us a clear answer as to where the couches are or how far along the repair process is, or when we can expect to have them back. In the light of this information, we were offered a choice between waiting for repairs, considering a new set, or a refund. We opted for a refund, as the quality of the product is obviously sub standard if repairs are needed after only 2 months of use. The fact that no one could give us a clear answer as to the progress or even location of our couches was also worrysome. After the agreement on a refund was reached, I have had to follow up from my side numerous times, each time getting the same answer - that it should be paid within 7 days. To date it has been approximately 6 weeks of following up, getting the same answer, and nothing happening.
159 replies
94 months ago
Mtn unwilling to solve an issue arising from their own incompetence and lack of professionalism
Been with mtn for the last 4 years. It has been a horrible experience since day 1. Their customer service is non existent. I have spent over an hour on the phone with them,trying to cancel my contract. I was transferred to 4 different departments, with no results. One department tells me that mtn owes me more than what the cancellation fee is. Another department tells me that the owed amount has already been credited to me. Customer care tells me that I am on a month to month sim contract, which is indeed what has been sold to me. This has already been confirmed via recorded conversation a month ago. Now their billing dept tells me that it has been captured as a 24month contract. All the while they leave it up to me as the customer to try and figure out what is going on with my account, jumping back and forth between departments. None of them taking any responsibility to get the problem sorted out, a problem arising from their own incompetence! Their departments do not know how to communicate. The fact that the contract specifics are captured completely wrong indicates that their staff has not been trained properly. Thus they cannot deliver satisfactory customer service. I have been promised that a supervisor will contact me with regards to this issue many times. As yet, no one has made contact with me. Their 'supervisors' are never available, always 'in a meeting'. All I am trying to do is get rid of them. I am at the point of taking this up with the ombudsman,as mtn has displayed neither professionalism, nor willingness to assist a paying customer. Stay away from them!
53 replies
100 months ago
Pathetic response
So Vodacom calls me after a few days in reply to a review I left here regarding lost data. The account is in my wife's name, so they needed to call her to confirm,promising they will call me back straight after. Guess who hasnt called me since...2 weeks later...? I see they now replied to my original complaint saying that the issue has been resolved. Well done Vodacom...well done... Shove your service...oh wait, you can't shove something that doesnt exist. Please do not EVER call me again for any marketing whatsoever...!
105 replies
100 months ago
Criminals much...?
Usually the 2GB data that comes with the package is enough to last me for the month. I loaded 3GB of data between the 12th and the 20th...it keeps disappearing, and no real uploading/downloading gets done, only general email and login work. Luckily the contract expires end of Feb. It will definitely not be renewed!
315 replies
100 months ago
Magma Inc providing very good service
We experienced some delays due to unforeseen circumstances in the registration process of our 2nd bond. After taking this up with the director and applicable staff at Magma inc, they advised that they are working around the clock to get all cases processed. After taking the time to hear me out, they made my problem theirs and really went the extra mile to make my application priority. I have the utmost respect and appreciation for them, they have gone out of their way to help me with this. A huge THANK YOU to Magale and Karen for your utmost best and impeccable, professional service! I will be referring anyone in need of legal services to Magma in future!
0 replies
100 months ago
Incompetent service on 2nd loan application/registration process
We applied for a second bond on our existing homeloan in November 2017. The whole experience from day 1 has been horrible. After sending the initial application documents, we made an enquiry 10 day later as to whether all documents were in received and in place. FNB housing finance advised they had received the email, but not the attachments; all cc'd parties have in fact received all docs. We resent straight away. FNB hf advised we are obliged to use their specified lawfirm; after another call to FNB hf the consultant said we can use any firm as long as they are registered on the FNB hf system. Why was this not communicated properly from the start? Further more FNB hf also did not advise that the 3rd party life cover was not sufficient anymore, and that it had to be updated - this was only advised to us by the lawfirm. Once again, why did FNB hf not mention this, do they not know their own requirements? FNB hf initially said that we are obliged to have a stop order put in place for the 2nd amount, although our initial bond gets deducted via debit order every month. My wife made 2 phonecalls to FNB hf last week regarding this matter: she had to hold for the consultant for about 5 minutes. My wife then requested that the consultant hold for a few seconds, the consultant replied that she cannot hold. She was not helpful at all. When she made the 2nd call regarding the debit/stop order issue, the consultant said that we are allowed to use a debit order, but did not want to send an email confirming this so we can forward to the lawfirm as part of their instructions, but only said we can use her name as reference! She also said that the stoporder doesnt have to be signed by an employer; the lawfirm confirmed that it indeed has to be signed by both employer and employee. It seems FNB hf does not understand their own requirements! This whole process with FNB hf has been horrible to say the least. It has also caused me to lose income, as I work on a freelance basis, and only earn when I work. The money from this 2nd amount is to be used for a deposit on a vehicle: a vehicle that I already pay insurance on, will be paying the first installment for on the 1st of Feb, but cannot drive yet due to the incompetent service/lack of knowledge about procedures from FNB hf causing so many delays throughout this process. My wife wanted to move her accounts from another bank to FNB, but will not be doing so anymore. I myself will also be moving as much of my accounts/investments away from FNB as possible. They are quick to charge interest and take your money, but when it comes to service, they are nowhere to be found.
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)