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Active since Jan 2018
5
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5 reviews31 months ago
WebAfrica Cancellation a toll order.
On the 2 Aug 2023 I requested WebAfrica to cancel my fibre contract as I was relocating. I provided all the necessary documents that they needed to terminate, however I am still being debited (2 months later) for a service that I am not using. When I call 0860009555 the only option to speak to someone is given to people who want to sign-up. If one has a querry regarding billing the only option is for a Watsapp chat which I am not getting help from chatting with the consultant. WebAfrica is quick when it comes to sales that bring money in, if it is for queries relating to erroneous billing they are not forthcoming in refunds. I am frustrated and would never recommend WebAfrica.
0 replies
32 months ago
Incompetence and Bad Customer Service from TFG Connect
On the 8th of August 2023 I reported a cellphone ******* and requested TFG Connect to blacklist my phone. I spoke to Natasha Girraj who failed to supply me with an ITC ref number saying there were delays with MTN and their lead time would be 48hrs. Today it is the 21st of August and I still haven't heard from TFG connect. I have been calling them and requesting to speak to their managers, however all they say is they are escalating the matter with MTN and still nothing comes out of it. I have sent several emails to TFG Connect to have something in writing and those emails have fallen on deaf ears. I also did a Sim swap, however the line is not working and I have no access to OTPs for other account transactions and my life is on stand still as I am currently travelling outside South Africa. I am at a risk of having my cell phone insurance claim being rejected with my service provider. The incompetence and bad customer service that I received from TFG Connect is sickening and I won't do any further business with them. Please all I ask now is for TFG Connect to supply me with an ITC reference number.
120 replies
76 months ago
Makro selling faulty Samsung fridge
We bought a Samsung fridge and washing machine online through Makro South Africa on the 15th of Dec 2019. They were delivered on the 21st of Dec. We logged in a return for the fridge on the 26th of Dec. The fridge was not getting cold at all. Since then we have been calling daily Makro_SA and Samsung SA for feedback on when they will send out a technician or replace the faulty product. All they have been saying is we will call you back yet no one ever does. We have had to throw away food that we bought for the festive period when we had family over. This has completely ruined the holidays and has costed us. Our food has been going stale and we have been throwing away food since. The after service we received from Makro SA and Samsung has been unpleasant. Please resolve this. Invoice # 026 Unique Ref 1500260616122019 Customer Ref MAK2312145 Oder ID MAK2312145/01B7151B30
61 replies
95 months ago
Slaughter and Fox: FRAUDULENT
I won a couple of sunglasses on several auctions that were listed on Bid or Buy (BoB) on the 8th of July 2018. The shipping and payment instructions on the listing where "FREE SHIPPING". When the auction closed i made payment. A day later the company contacted me saying i needed to pay R1124 extra for shipping or fetch the order from their fullfilment centre in Midrand Gauteng. I live in Cape Town. I wrote back to them stating that they were breaching terms of sale as this was not stated when the auction was still running. It turned out they had changed the shipping and payment instructions on the listing after the auction had closed. They did not reply back to me. I contacted BoB on the issue on the 10th of July and alerted them on what was taking place. BoB confirmed that indeed it was supposed to be "FREE SHIPPING". BoB wrote to Slaughter and Fox on the same day requesting a response but it seems communication is falling on deaf ears. Such business contact is unethical. I would not recommend dealing with this company. They are dishonest and can not handle queries in a timely manner.
0 replies
100 months ago
Excess recovery
In October 2017 I was involved in an accident with no fault on my part. The process from having my car fixed and back on the road was seamless. My excess was also recovered quickly. Many thanks to Agcobile Nqini; Lucia Sithole and the rest of the team I communicated with.
105 replies
Review Distribution
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1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)