NB
Nedine B
Active since Jan 2018
15
Reviews
0
Industries
Reviews
15 reviews10 months ago
Threats and ************ After Honest Complaint
We attended a Thursday Bingo evening at EL’Vetties / Foresters at the Range. Initially, we had a lovely time — the vibe was great, and my daughter enjoyed the play area. Later in the evening, after the third Bingo round, the owner, Elco Scheepers, stood up and asked for donations for his son’s cricket. He shared a heartfelt story about how his son could no longer play after a knee injury. The story felt sincere, and the MC even mentioned that Elco “never asks for help,” which made it feel even more personal. My husband was moved and wanted to donate R100, but we didn’t have cash — so I asked if we could just add it to our bill. Later that evening, my husband left to wait in the car (he had to work early the next day), and I stayed behind with our daughter to pay the bill. This is where everything changed. Our bill was R1280. I told the waiter I could only pay R1300, as my husband was meant to cover the evening’s expenses and I had debit orders going off my account the next day. But the waiter kept pushing — both for more money and for the cricket donation — and repeatedly asked, “How much do you want to make it?” even after I had clearly said “R1300” several times. I explained that the donation was something my husband had wanted to do, not me, and that he had already left. I was growing anxious — my daughter was with me, and my husband was waiting alone outside — so I eventually gave in and said, “Fine, make it R1400 and just let me go, please.” The waiter attempted the payment but said it hadn’t gone through. I didn’t receive a bank notification either, so I paid again — this time, R1300 —firmly stating that I did not wish to contribute to the cricket fund. I made sure the payment went through, and we left. When I got home, I saw that both amounts — R1400 and R1300 — had been deducted from my account. I reached out to Elco that same night. He said he would look into it, but only after several follow-ups did he respond — sending a voice note insisting that the situation was “not *********,” that I was wrong to suggest it was, and that I shouldn’t “spread rumors.” He said I would have to wait until he had time to check his side — maybe over the weekend, maybe later — and imp**** I was overreacting. I explained that I was being penalised for their mistake, and that it wasn’t fair to hold onto someone else’s money while delaying a resolution. He later phoned me and said all the waiters claimed I had paid the extra amount as a donation. He told me that I should come back to the venue and sit with him and all his male waiters to “sort it out.” I again explained the full story. He then asked for my banking details to process a refund — but not before warning me that he would “take this further” because I had apparently withdrawn a donation from “his son’s cricket fund,” and that he “knows many lawyers.” Eventually, he did refund the R1400, and I am grateful for that. But the emotional cost — the pressure I was placed under, the gaslighting, the subtle ************ and threats — was deeply upsetting. I did not “spread rumors.” I shared the truth of what happened to me. I still believe in honesty, kindness, and treating customers with respect. But what happened to me was not okay. After I posted a calm, factual review about the emotional toll of the experience, their public response accused me of being drunk, that my husband and I fought, and that I “made a scene.” None of this is true. Worse — I was contacted privately via WhatsApp by the owner’s wife, who I never gave my number to, and sent a screenshot of my review along with a message defending their conduct and implying dishonesty. This is not just about a refund. This is about how customers are treated when they raise a concern — in this case, with pressure, dismissal, and subtle threats. We won’t return. And I believe the public deserves to know what happened.
0 replies
27 months ago
Horrible Unacceptable service
This is completely unacceptable. First, your driver arrives here, kicks my dogs (WHO DID NOT EVEN TOUCH HIM) kicks my poor puppy. Then jumps over his own bike for no reason. Then falsely accuses me of breaking his bike and his phone and tries to attack me and my daughter, to the point where I had to get 3 security companies to escort him out o our area. He refused to give me my food that had fallen on the floor. He eventually gave me the chicken mayo, photo attached, which my daughter couldn’t even eat. The driver manager then phones me accusing me that my dogs bit his driver. After stating that the dogs did not touch him and he kicked my very tiny little dogs for NO REASON, and having the security gaurds confirm that there are indeed no marks on him, the driver promised that I would receive my refund. Now, I phone the call centre and get told that the driver, the very same person who almost attacked me and my daughter, told you not to give me my refund. AND THAT’S IT? So now your unprofessional drivers can go to houses, kick dogs, attack a woman and child, and then withhold refunds?? Oh, and then your call centre also cuts my call after leaving me on hold for 10 minutes??? Kindly refund my money, so that I can pay it out and delete your app. As I honestly never want anything to do with MrD ever again.
0 replies
36 months ago
Disappointing and a ****
I bought 3x 1kg bags of pebbles, they sent me 3x 200gram bags of pebbles. I have had no feedback, no refund, no completion of my order. Really disappointed.
0 replies
49 months ago
Baie teleurgesteld
Ek wil net mense waarsku teen Ivory Sands Game Lodge. Die vrou charge n breakage fee maar hou dit dan vir water en gas wat ingelsuit moet wees in die koste per persoon. Sy noem geen estra kostes nie maar as mens vra vir die deposito betaal jy gas, water en skoon maak dienste, en dan word jy beskuldig dat jy en jou gaste vuil was. Ons gaste het geensins warm water gehad in 2 kamers nie en daar is ook nie warm water in die kombuis nie. Die gas buite was ook klaar en nie vervang nie. Baie teleurgesteld
0 replies
49 months ago
Baie teleurgesteld
Ek wil net mense waarsku teen Ivory Sands Game Lodge. Die vrou charge n breakage fee maar hou dit dan vir water en gas wat ingelsuit moet wees in die koste per persoon. Sy noem geen estra kostes nie maar as mens vra vir die deposito betaal jy gas, water en skoon maak dienste, en dan word jy beskuldig dat jy en jou gaste vuil was. Ons gaste het geensins warm water gehad in 2 kamers nie en daar is ook nie warm water in die kombuis nie. Die gas buite was ook klaar en nie vervang nie. Baie teleurgesteld
0 replies
59 months ago
Pharmacy Direct does not offers you hassle-free chronic medication delivery
Pharmacy Direct does not offers you hassle-free chronic medication delivery to your home or office. Yes you get No queuing and no traffic but in return you get to beg and plead and stress and phone and email – just to receive your medication and scripts delivered late, every time. I have forced to use Pharmacy direct since January because Bonitas uses this excuse of a service. Since then, my scripts are always being lost, despite the fact that I email, send on whatsapp, send on the chat forum, upload on Bonitas and upload on their own website. The call centre never answers, the chat function on the website never responds, and from the Whatsapp chat function the only response you will ever receive is from the bot. This is the second time in less than 1 month that my script hasn't been processed. When I finally speak to someone I get told it will be sent for processing now, only to find out 3 days later that STILL nothing has been done. This is an excuse for a service. If it wasn't that Bonitas forces you to use this place, I would never use it again.
106 replies
63 months ago
Utterly useless
This is for their famous Bottles APP. Save your time, money and frustration and rather order from Checkers. The chat system is useless. You can't phone anyone, and the email and chat system ignores you. They always leave out items and then you have to beg, scream and shout for a week before you can get feedback or a refund. And them they STILL take 2 weeks to refund you. Utterly useless!!!
56 replies
63 months ago
Utterly useless
Save your time, money and frustration and rather order from Checkers. The chat system is useless. You can't phone anyone, and the email and chat system ignores you. They always leave out items and then you have to beg, scream and shout for a week before you can get feedback or a refund. And them they STILL take 2 weeks to refund you. Utterly useless!!!
0 replies
76 months ago
Yumbi & Debonairs pizza are thieves.
It has now been a week and I receive no feedback unless I phone customer care, nether the store nor the franchise owner answers their phones, and I have received no refund. Last week, Friday 24 Jan 2020 at 18H54 I placed an order with Debonairs Boksburg CBD and paid online. The app was not working so 40 minutes later I phoned and was told that my order has just left the store and I should be receiving it in 10-15 minutes. At 20h00 we had still not received anything, we tried contacting the store but there was no answer. 3 of us phoned, every 2-3 minutes for half an hour, no one answered. I then contacted customer care who said that they also could not get hold of the store. My husband then left at 20h45 to go buy food elsewhere. At 20h51 the driver showed up and said the store is closed. What he showed up with was cold pizzas (the dot was black), one was overcooked and dried out, the other one was dried out and looked like someone had already taken a chunk out of it, and the last looked like someone either sat or jumped on the box (We took photos). Even the slip looked like someone vomited on it. On Saturday I got an SMS saying my case was resolved. No one had contacted me yet. I phoned customer care to again explain the whole story and told them that they are more than welcome to come and take their pizzas, but if they do not collect them by Sunday, I am throwing them away. Since then I have phoned daily, no one is willing to help me or refund me. When I spoke to the Junior manager on Wednesday I got told that the franchise owner has said that it is debonairs’ policy (that can’t be found anyone online btw) that if I don’t give then the pizzas, I don’t get a refund. I then explained that I said to her as well as 4 other customer care call centre employees that I would keep it until Sunday. I have a 3 year old and I am not keeping decaying food in my house until someone decides that they feel like coming to collect it. It is disgusting and a health risk. Oh and then I get told by said Junior Manager, that she will give me a pizza for free. It is not free if you are taking someone’s money and giving them something that is not even a quarter of what you took. That is THEFT.
112 replies
76 months ago
Debonairs pizza are thieves.
Debonairs pizza are thieves. It has now been a week and I receive no feedback unless I phone customer care, nether the store nor the franchise owner answers their phones, and I have received no refund. Last week, Friday 24 Jan 2020 at 18H54 I placed an order with Debonairs Boksburg CBD and paid online. The app was not working so 40 minutes later I phoned and was told that my order has just left the store and I should be receiving it in 10-15 minutes. At 20h00 we had still not received anything, we tried contacting the store but there was no answer. 3 of us phoned, every 2-3 minutes for half an hour, no one answered. I then contacted customer care who said that they also could not get hold of the store. My husband then left at 20h45 to go buy food elsewhere. At 20h51 the driver showed up and said the store is closed. What he showed up with was cold pizzas (the dot was black), one was overcooked and dried out, the other one was dried out and looked like someone had already taken a chunk out of it, and the last looked like someone either sat or jumped on the box (We took photos). Even the slip looked like someone vomited on it. On Saturday I got an SMS saying my case was resolved. No one had contacted me yet. I phoned customer care to again explain the whole story and told them that they are more than welcome to come and take their pizzas, but if they do not collect them by Sunday, I am throwing them away. Since then I have phoned daily, no one is willing to help me or refund me. When I spoke to the Junior manager on Wednesday I got told that the franchise owner has said that it is debonairs’ policy (that can’t be found anyone online btw) that if I don’t give then the pizzas, I don’t get a refund. I then explained that I said to her as well as 4 other customer care call centre employees that I would keep it until Sunday. I have a 3 year old and I am not keeping decaying food in my house until someone decides that they feel like coming to collect it. It is disgusting and a health risk. Oh and then I get told by said Junior Manager, that she will give me a pizza for free. It is not free if you are taking someone’s money and giving them something that is not even a quarter of what you took. That is THEFT.
0 replies
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2 Star
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1 Star
15 (100%)