BD
Brandon V
Active since Feb 2018
16
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0
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Reviews
16 reviews6 months ago
☆☆☆☆ Extremely Disappointed – Poor Support and No Accountability
☆☆☆☆ Extremely Disappointed – Poor Support and No Accountability I’ve had ongoing latency and packet loss issues with Signa-Fi for months, making the 200mbs fiber service nearly unusable for gaming and streaming. Despite sending multiple reports and even providing WinMTR test results, there has been no proper support or resolution. "Just a response of, the matter will be investigated" Instead of assisting or giving feedback on follow-up, Signa-Fi simply ignores my support requests and then suspended my line due to non-payment — even though the payment is being withheld because of an active, unresolved service fault. It’s unacceptable to suspend a customer’s service when the problem lies on their side and hasn’t been addressed. I was patient and cooperative, but Signa-Fi has shown poor communication, lack of accountability, and zero urgency to fix their network issues. I truly hope management sees this and takes responsibility, because customers deserve a working service and proper support — not silence and suspension notices. If you are a gamer and rely on stable Internet, avoid this one
0 replies
10 months ago
Poor Service
We recently got airfibre installed, the 100mbs package. Since we are gamers i specifically asked the sales Agent. If they could provide this speed without any issues and she advised on whatsapp, that if they don't get this Speed they will not install. Since installation 23rd May, we had issues. The line speed is very slow and even had an outage for the weekend where they dispatched a team to replace equipment. Even after this, the speed is only running around 25mbs to 40mbs depending on the time of day. I once again logged a fault on whatsapp and a special Router was couriered to plug in so that they could have remote access to run tests. Not even 3 hours later and we yet again have a complete internet outage and another ticket for Technical support team to come out. We are not even past the first month yet and already have issues. The service is not up to standards as per product offerings and no matter what they remedy, the problem remains the same.
53 replies
10 months ago
Poor Service
All Shopping Videos Images Forums Short videos News Web Maps Books Flights Finance Search tools Feedback WIRUlink 3,5(278) Internet service provider in Roodepoort ‧ Open Thumbnail image 57+ Overview Reviews Photos Services About Reviews All business19 call18 emails14 sales14 +6 Sort by Most relevant Newest Highest Lowest brandon de vos 8 reviews We recently got airfibre installed, the 100mbs package. Since we are gamers i specifically asked the sales Agent. If they could provide …More Nicole Oberholzer Local Guide·41 reviews·6 photos 4 months ago I placed my service order on Tuesday night, Friday morning my line was moved from the other service provider to Wirulink. I didn't need to phone them once, they emailed me with continued updates never once had to follow up. This level of …More WIRUlink ***ner) 4 months ago Good morning Nicole, We just shared this amazing feedback with our team this morning and they are extremely happy that the hard work is paying off! Thank you for making their Monday brighter - and for taking a moment to share your positive experience with us. Warm regards, WIRUlink Management Anine Strydom Local Guide·17 reviews·30 photos 2 months ago In June 2024 we complained about really slow and non-existent internet connection. After several complaints a technician was sent to see what the issue was. He could not find fault??? And then said he will change the router and give it a …More ❤️1 WIRUlink ***ner) 2 months ago Dear Anine, Thank you for reaching out and sharing your experience with us. We sincerely regret any frustration caused and want to assure you that we take both your concerns and our service commitments very seriously. We have escalated this matter for investigation, and our Client Relations Consultant will be in touch with you to address your concerns and provide feedback. Your experience is important to us, and we truly appreciate the opportunity to make things right. Yours Faithfully, WIRUlink Management Thomas Kriel 3 reviews·1 photo a month ago This is not a company I would recommend to anyone! We moved homes recently and requested and relocation of the gear more than 2 …More WIRUlink ***ner) a month ago Dear Thomas, We sincerely apologize for the delay in getting a team to your site. We completely understand how frustrating this must be, and we want to assure you that your concerns are being taken very seriously. Due to the heavy weather we have had and unforeseen circumstances, we are currently experiencing scheduling delays. We truly appreciate your patience and understanding during this time. We deeply value you as our client, and we want to emphasize that this is not the level of service we strive to deliver. Your satisfaction is very important to us, and we are committed to ensuring this matter is resolved as soon as possible. We are in the process of organizing the team, and as soon as arrangements are finalized, they will inform you of the anticipated date for their attendance. Our Client Relations Consultant will be in touch. Yours Faithfully, WIRUlink Management Hello Peter https://www.hellopeter.com WIRUlink Pty Ltd Reviews | 7 TrustIndex Zero service, zero effort. This is not a company I would recommend to anyone! We moved homes recently and requested and relocation of the gear more than 2 weeks ... 3,0(345) People also search for wiru.co.za https://www.wiru.co.za WIRUlink Fast. Reliable. Affordable Voted Best Fixed Wireless Internet Provider in South Africa, we offer uncapped wireless and fibre internet access to homes and businesses. Contact UsWirulinkWIRUlink ArticlesCoverageWireless Internet AccessBusiness FibreHome Fibre Discussions and forums If you like walking barefeet on legos, WIRUlink is for you MyBroadband · 8y Reviews · Science · Security · Smartphones · Software · Technology · Telecoms ... WIRUlink, I signed up with them in October 2016. Si... More Wirulink vs fibrestream MyBroadband · 6y WIRUlink 🚀 Fast. Reliable. Affordable Internet Join thousands of happy clients like Johan ... Facebook · Vorna Valley - Midrand · 4d MyBroadband https://mybroadband.co.za WIRUlink's 100Mbps Uncapped Fixed Wireless Broadband Shakes Up SA ... 10 Jun 2024 — WIRUlink's mission is to constantly innovate and ensure South Africans have access to a dependable, high-speed internet experience at a fair price. People also search for HelloPeter https://www.hellopeter.com [Responded] Poor service - 1 stars | WIRUlink Pty Ltd on Hellopeter.com 29 Jan 2025 — Superb personal service. After a disastrous service from Rain, I app**** for fibre connectivity through WIRULink based on Hellopeter reviews. 1,0 · Review by Deon R wiru.co.za https://www.wiru.co.za Complaints and Billing Dispute Procedures - WIRUlink The Policy is designed to provide guidance on the manner in which WIRUlink receives and handles complaints made against the company and its employees. LinkedIn · WIRUlink 3 reactions · 1 year ago WIRUlink 5-star customer reviews for July 2023 On a chilly day like today, this warms our hearts and brings smiles all around We are thankful for the incredible feedback we've received ... Facebook · WIRUlink 6,5K+ followers WIRUlink 74% recommend (259 Reviews). WIRUlink. 1d · . . Client on the line, WiFi on vacation... ☎️ WIRUlink offers the lowest business voice rates in SA - with the ... 3,7(118) Indeed https://za.indeed.com Working at WIRUlink: Employee Reviews A good company to work for. Staff are nice. Culture is fairly relaxed. Customers are nice. Product is good and reliable. Overall it is fairly pleasant to ... 2,0(2) Facebook · WIRUlink 20+ reactions · 3 years ago Top Customer Service - by WIRUlink | Getting #JulyFeedback like this ... 1:02 Get connected with fast, reliable and affordable internet by checking for coverage at www.wiru.co. sa/coverage or contact our friendly team on ... Results are personalised - Try without personalisation South Africa Farmall - From your device Update location Terms brandon de vos 8 reviews 14 hours ago New We recently got airfibre installed, the 100mbs package. Since we are gamers i specifically asked the sales Agent. If they could provide this speed without any issues and she advised on whatsapp, that if they don't get this Speed they will not install. Since installation 23rd May, we had issues. The line speed is very slow and even had an outage for the weekend where they dispatched a team to replace equipment. Even after this, the speed is only running around 25mbs to 40mbs depending on the time of day. I once again logged a fault on whatsapp and a special Router was couriered to plug in so that they could have remote access to run tests. Not even 3 hours later and we yet again have a complete internet outage and another ticket for Technical support team to come out. We are not even past the first month yet and already have issues. The service is not up to standards as per adverti*****t and no matter what they remedy, the problem remains the same.
0 replies
25 months ago
Vodacom Northgate
Good day It has come to this point where I can no longer hold my frustrations in any longer. a week before the 1st of march, I approached Vodacom Northgate on a Friday to assist with an early upgrade for the S24 Ultra & Galaxy watch 6. I was advised that they would have to request a profile limit increase first and the consultant took my contact details and said he will phone me with feedback by latest the coming Monday. Late afternoon on Monday I still did not receive any feedback from the consultant and I decided to visit the store again after work. upon my arrival it was brought under my attention that the consultant is not at work and this is where another consultant started to assist me. Reviewed my profile and started with the upgrade process. He then asked me which device I want and I informed him, but with great disappointment he confirmed that the device is out of stock as he sold the last one earlier that day. He advised he will order the device. About 3 days later Consultant called me to come and collect my device. upon arrival I was told that they don't have stock of the Watch 6 Classic and again have to order. I was promised that it will take about 3 days for the stock to arrive, it has been 14 days and counting and I am still waiting. day after day i am being promised that it will be there the next day... conversations on whatsapp where i was promised even today 15th of Marc 2024 that I will get my watch, arrived at the store and no watch! I have been a Vodacom Client now for 7 years! and it seems like their customer services are starting to deteriorate!!! I normally don't give much attention to previous reviews, but it is clear as daylight that Vodacom Northgate needs to be looked at. The reviews are all aligned and in fact the same. Vodacom Head Office, You need to get involved here as your team is dragging your reputation through the mud!
114 replies
29 months ago
Worst Tracking company ever!
Worst tracker company ever!! Do not use them at all. You struggle to get them to fix you tracking device, details never corresponding. They send you statements and they debit different amounts. DO NOT USE THEM!! THEY ARE SUS!
72 replies
38 months ago
FRAUDSTERS
Informed them about kilos on app not responding to ACTUAL kilos on the clock. Got a letter stating they are sorry and will rectify the issue. EVEN after 3rd attempt they still failed to correct it. Stop paying because the service i pay for should include accurate information as its part of the package. Sent emails, filed complaints even escalated to CEO level and still nothing. Now i am getting final demand letters and they are threatening to approach credit bureau to list me. DO NOT USE CARTRACK THEY DON'T STICK TO THEIR OWN SERVICE OFFERINGS.
0 replies
42 months ago
CARTRACK DO NOT MAKE USE OF THEM!
Have been struggling to rectify my vehicle description and kilometers since they installed the tracker into my car. its been over 2 years and they still haven't fixed it. email after email... spoken to multiple consultants and claiming that the details have been updated and sending me letters CONFIRMING, yet the kilos are still incorrect. i have stopped my payments to cartrack for 4 months now. i have requested to cancel to Contract due to cartrack being incompetent to provide the services i entered into agreement with them. I SUSPENDED THEIR SERVICES, They still want to charge me for the outstanding amount and a cancellation fee... It is Cartrack who couldn't stick to their own service offering agreement and yet they want to hold me liable. they are now sending me summons letters. I have officially reported them to the Ombudsman and will consult my lawyer to take further action. They are rendering a service with false/incorrect details which does not form part of the agreement. me as a consumer has to right to good quality services/products in working condition as per agreement entered into which i pay for DO NOT EVER MAKE USE OF THIS TRSCKING COMPANY!!
189 replies
44 months ago
Nedbank - No Service!!
Its been a month now since i settled my account and requested a paid-up letter and still havent received my requested letter. I would not recommend anyone making use of Nedbank
0 replies
46 months ago
Poor service
Been on the phone for the past hour. Trying to get hold of a consultant which is able to assist with my query. Call keeps on dropping or transfered to the wrong department. Poor customer service, I would not recommend using Nedbank for any banking solutions. MAKE USE OF FNB !! i am moving all my account.
0 replies
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1 Star
15 (93.75%)