NG
Nabeelah G
Active since Mar 2018
7
Reviews
0
Industries
Reviews
7 reviews56 months ago
Rain debited my account and will not assist with a rica or refund!!!!!
Rain debited my account and will not assist with a rica or refund!!!!! I activated my rain sim card today, after activating my simcard i had to rica the sim online. I called in to advise that I had been robbed and have a certified ID with an affidavit. The consultant i spoke to was rude and told me there was no manager available to take my call. I was put on hold without being notified. Upon asking for a cancellation, I was advised that i needed to wait 7 to 10 working days for a refund!!!!!!!!!!!!!!
53 replies
62 months ago
Terrible Service & Misleading advertising
To whom it may concern I recently booked at the Pavillion hotel 15 KE Masinga Rd, North Beach, Durban, 4001 Phone: 031 337 7366 in KZN for a weekend away to celebrate my husbands birthday from the website images it seemed to be clean and pretty well kept thus decided to go ahead and book online that should have been the start of a beautiful weekend, but to my disappointment, on arrival, we were surprised to find the hotel room in dismal conditions and not to my expectation nor satisfaction When I asked told the staff of the hotel that this was a misleading image on the website and that I would like a refund seeing it was not to my satisfaction and would not be staying in the hotel thus requested a refund The hotel manager advised contacting the agency that we had booked as they had nothing to do with the booking. Frustrated I did as requested and called the agency and they advised the best that they could do was refund me 10% of the full amount which accumulated into a R95 voucher. This seems ridiculous seeing as I did not even take my bags up to the room nor did I stay even one day or night. That was over a week ago till today after numerous calls and emails back and forth nothing has been resolved nor have I been refunded. Given the current state of affairs, you would think that businesses in the travel and tourism industry would ensure what little clients they do accrue are taken care of and treated with some dignity. I just wanted what was advertised to have a good weekend with my husband but rather all I got was frustration, incosideration, and total disregard for customer service.
0 replies
63 months ago
Pathetic customer service 4 times in a row
Last year I experienced 4 separate incidences involving system errors when ordering online on the sport scene website. Mid last year I ordered a takkie for my sons birthday, after escalating issues regarding stock and receiving no correspondence back , constantly having to use my personal line to call the call center because no one ever called me back. I was informed that the system had an error and the stock only reflected because the box was at the store but the takkie its self was stolen therefore the stock still reflected on the system. Nothing was done to rectify this or at least compensate me for the fault that was on their side. The 2nd system error occurred when Soda bloc advertised a promo code that didnt work, again I contacted the call center and was informed that nothing could be done, after an investigation was done, The agent informed me that it was a system glitch. The 3rd next order I placed was on Cyber Monday. The order I had placed did not qualify for the offered discount due to a system glitch. Again after escalating the issue regarding the price difference and receiving no correspondence back , constantly having to use my personal line to call the call center because no one ever called me back. Finally a manager took the call and offered me a R100 voucher which didn't even cover the price difference. After Highlighting this fact, I was offered a R150 voucher. This January when I finally decide to use my voucher, I order a size 9 takkie on sale and receive an order placed for a size 11. I phone the call center only to speak to a Mikyle that obviously was not well trained as he advised me that there is stock everywhere in SA expect Durban, after I had repeatedly stated I am in Durban. After asking to speak to the manager, I was placed on hold and he cut the call. waited for a call back unfortunately the TFG group does not value their clients because no call back was received. I called again and was put on hold to speak to a manager and the agent cut the call again. Still no call back. A system that has constant errors with staff that treat clients horribly. Customer service obviously isn't a priority to them huge entity.
173 replies
77 months ago
Pathetic customer service
November and December 2019 installments paid on time yet not reflecting on my account. My account is reflect over due. I constantly receive sms and calls regarding my over due account but not one call regarding the progress of my escalation. I have escalated this matter numerous consults and 2 managers but still no assistance is updating my balance. Pathetic customer service.
61 replies
80 months ago
Ackermens Credit application Nightmare!!!!
I have been trying to apply for an account for over two weeks... I have sent my documents numerous times to confirm@tenacityinc.co.za and customerservice@tenacityinc.co.za more then 4 times... The call center keeps saying they have not received the documents... Yesterday I uploaded my documents and was told to wait 48hours for a response.... even though i have been emailing these documents for days now... I have tried reaching out through Facebook but my messages have been ignored. Today I called in and a manager advise I would only receive a response by COB.... disappointing!
210 replies
85 months ago
Pathetic and useless service from DSTV.
I have been given in correct information by 3 DSTV customer care agents. The third agent advised that I needed to call the price lock dept in order to settle my account, upon calling the number I was advised that the number belonged to furniture city ?? I escalated this issue through facebook and the response I received was, ' What is it that you want now?" There after I asked the agent why I had been provide with wrong information and the response I received was, "No idea". See message thread below : good day Hi Nabeelah Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: ********** 788 Hi Nabeelah How may we help? I am currently experiencing an issue with your 083 customer care call center. I called in a few days ago to inquire about my settlement amount and was quoted R736. Today, I called in to settle the amount for my explora contract and was quotes a different amount of over a thousand rand. Please advise how the call center agents incompetency will be rectified? Also I want to pay the first amount that was quoted. Please advise if you require recordings. I have been put on hold for more then 10 minutes because the manager is unavailable. This is unacceptable especially regarding the fact tat this isnt my mistake. Kindly send us your ID number, cellphone, initials and surname let's check your account and assist. ********** 062083. ********** 551. N Gafoor Kindly note that we're still checking your account and we'll provide feedback shortly. You are left with 10 months on your contract and it is R1190 over that period, however if you opt to settle there and then, then the amount is R735.90. Dear Miss. GAFOOR Settlement quotation for agreement under customer number: ********** Goods description: Explora. SN: A ********** 00 Thank you for requesting a settlement quote for your Decoder Payment Plan agreement. The amount you need to pay to settle your account is ZAR 735.90 This quote is valid until 28/04/2019. This quote includes any payments made before today. You can settle your account immediately or at any time during the period that this quote is valid. Is the 735 amount including or excluding the 350 credit on my account Excluding. so please confirm the amount needed taking into account the credit on my accoun=t R368.90. thank you so much. Please can you provide me with my easy pay number The reference number is ********** , further note that you still need to confirm settlement after paying. Please advise how do i go about setting up a debit order for the settlement amount o be deducted from my account on the 31st Note that this quote is valid until 28/04/2019. Otherwise once you have confirmed that you are settling, then a debit order can be loaded and debit there and then. 4:13 PM hi there Hi Nabeelah Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: ********** 788 How can we assist? i called in the customer care department to settle my explora contract and the agent issued with with this number to call the price lock dept , ********** 159. I called and was advised this number is for furniture city? Please advise whats going on here because=use this is the 3rd time this week I have been given wrong information by a customer care consultant. What is it that you want now? Is this your response for a client that has been given the run around for a week ?\ Pathetic!!! We didn't mean to sound harsh, apologies. Your query is somewhat vague we are asking because we want to understand your query and assist accordingly. I want to cancel my DSTV contact and your customer care agent gave the number for furniture city ? You tell me what could I possible want after being given the number to call furniture city to settle my DSTV contract???????????? Price lock department has no contact details. You cannot call the,, they call you. Hence we asked what is it that you need assistance on so we can escalate your query to their department. I would like to know why 2 or your customer care agents advised that I need to use that number if they have no number? No idea but we apologize for the inconvenience. We can assist you on this platform. Please may I asked who I am chatting to as I would like to escalate this further. No idea is a poor response. You sent feedback to DStv. Please may I have a response. I am entitle to know who is providing me with the above information.
0 replies
99 months ago
Dstv over promises and under delivers
I have been waiting for 3 days for a call that hasnt come through. DSTV promises an SLA of 2 days howeve cannot deliver. The price lockd department has no direct number which does not make business sence. Whats the point of having a special that no one can take or a department that does not honor their SLA or even outlets that do not offer price lock in store!!!!!
420 replies
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