MJ
Marc J
Active since Mar 2018
23
Reviews
0
Industries
Reviews
23 reviews4 months ago
Masterclass in Incompetence — Mr Price Home Online
Mr Price Home is, without exaggeration, the most *********** online retail experience I’ve ever dealt with. It feels like a school project gone wrong — nothing works, nothing arrives properly, and the entire process is a joke. My first order never generated a confirmation email, never appeared on my profile, and I had to chase down their slow and dismissive customer support just to find out what I had supposedly ordered. I should have learned from that disaster, but I tried again — and it was somehow even worse. Nearly a week later, the delivery arrived with almost half the items missing, no breakdown of what was delivered, and no invoice or confirmation of anything. I received zero documentation, zero clarity, and zero accountability. Based on my experience, the operation feels chaotic, unprofessional, and totally unfit for any customer who expects even basic competence. I genuinely don’t understand how a national retailer can run an online service this badly.
53 replies
9 months ago
RSAWEB service fail
I explicitly requested my internet service to start on 1 August when I signed up online. RSAWeb then phoned to arrange an installation, which I agreed to — assuming, like any normal provider, that activation would occur on the agreed start date. Instead, they quietly activated it early without consent, and then ignored me when I queried it. After chasing and escalating, I finally got a response only to be told I had apparently agreed to an earlier activation — which is a blatant lie. I made it clear from the start: I didn’t want it active before the 1st. End of story. Worse, they refuse to provide the modem/router settings — something any competent provider would hand over without fuss. I run an advanced mesh setup and don’t want to rely on the basic, locked-down junk router they force on customers. But RSAWeb's stance seems to be: take our box, shut up, and like it. After multiple escalations, including to a so-called manager named Lauren (Lauren Givenosht?) absolutely nothing is resolved. Just more delays, stonewalling, and contempt for customer support. If you're even remotely technical, want autonomy over your own network, or expect a provider to honor what you agree to — avoid RSAWeb like the plague. Revolting service.
53 replies
9 months ago
Axxess to hell
If I could give zero stars, I would. Axxess used to be one of the best ISPs in South Africa — now it’s an absolute mess. I cancelled my service because of their abysmal support. During the process, I clicked a link offering more info about a retention discount — not to accept it — and without any confirmation or warning, they locked me into a new contract. I contacted them immediately to cancel and was told it would be fine. Now, two months later, with my cancellation date approaching and a new provider ready to take over, they’re refusing to release the line and claiming I’m still locked in. This is pure deception, wrapped in weak customer service and zero accountability. Avoid this provider — they’ll do anything to trap you, and you’ll get ghosted the moment you push back.
0 replies
10 months ago
AXXESS Atrophy
Absolutely nonexistent service. Can not believe how this company has gone from being great to being the worst ever. Trying to cancel but the just ghost. Its like the SABC and DSTV. Corporate SA gone to the dogs
0 replies
13 months ago
Novray *******
Worst sales people and management. Arrogant, rude, ******* business lost a customer for good
0 replies
17 months ago
Sixty60 dropped the ball
Specials advertised didn’t come up as advertised on invoice. Contacted call centre, said don’t worry will fix it. Emailed help@ and no response for days. This is not the first time I’ve experienced abysmal support from 60sixty.
0 replies
20 months ago
Appalling Service and Unresolved Payments
The experience with JSE Investor Services has been nothing short of appalling. After countless phone calls, emails, and a formal complaint, only part of the outstanding dividends were finally paid. Shockingly, it seems there are still unpaid dividends that remain ignored. The handling of this situation has been a complete disaster. Not only has there been a failure to pay what is rightfully owed, but there has also been a blatant disregard for the frustration and stress caused. No effort has been made to pay the outstanding interest or offer any form of compensation for the incompetence displayed throughout this process. This is unacceptable behavior from a financial institution that should be upholding trust and reliability. Is this how you treat your clients? Ignoring their rightful claims, dragging them through unnecessary hoops, and then refusing to make things right? JSE Investor Services needs to immediately address this mess, pay what is owed in full, including interest, and compensate for the unnecessary distress caused. This should be done without delay or further excuses. Clients deserve better, and it’s time for this company to step up and take responsibility. To anyone considering doing business here – think twice. If this is how they handle something as straightforward as dividends, what can be expected in more complex matters?
106 replies
25 months ago
Absa credit card cyber crime
I purchased an Xbox online from a website which was posing as a very credible *****ulent version of Game stores. I became suspicious after the confirmation didn’t come through and contacted Absa credit card ***** immediately to halt payment and investigate. I jumped through hoops for them providing all details, filing a ***** case with SAPS and for over a week heard nothing. No one bothered to give me the time of day at ABSA. Now suddenly I get an email that I must contact a company called Flutterwave who Absa allowed to take payment from my card and tell me the case is closed on their side. The provided a contact to some flutterwave individual who does not respond. This is extremely upsetting when I believed AbSa were on top of their game in fighting cyber crime. Can someone sensible at Absa investigate this properly and advise how Flutterwave were allowed to overtly de***** my Absa card like this. I need answers
53 replies
27 months ago
Axxess to pathetic service
Customer service has declined more than the state of the country. Even for new service enquiries they couldn’t be bothered to respond. As an existing loyal client I’m appalled by the service
0 replies
27 months ago
Axxess to pathetic service
Customer service has declined more than the state of the country. Even for new service enquiries they couldn’t be bothered to respond. As an existing loyal client I’m appalled by the service
0 replies
Review Distribution
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1 Star
23 (100%)