MJ
Mario J
Active since Mar 2018
30
Reviews
0
Industries
Reviews
30 reviews5 months ago
Exclusivity and Excellent Service
Ever since I started shopping online, my experience with Makro has been nothing but pure greatness with price, product quality and delivery from their courier partners, i.e. The Courier Guy
53 replies
5 months ago
Honest Uber Drivers
I lost an item in one of my Uber rides with Neo on the 5th of November 2025, and Uber was unable to resolve the issue and find my item back in the time allotted, but just as I was about the send a negative revie,w the driver contacted me and arranged to return my item. Thanks to the driver and Uber, although it took 5 days
0 replies
5 months ago
Excellent Customer Service
I ordered the Ryobi handheld DIY *****driver online for store pickup and didn't realise that Cash Converters meant it must be collected at the selling store, which was in Victory Park, Gauteng. The manager of the store Tshegofatso contacted me to collect but quickly realised I was in East London, EC and contacted head office, which advised him I pay for the courier cost to my town. Just before I cancelled, he offered to pay for the courier, as the manager of the store and my order was delivered in record time and in great condition. That's excellent customer service and care. I appreciate the extra mile he went through to ensure I come back to make a purchase.
53 replies
5 months ago
I always get the best service on all communication channels with Affinity Health
I always get the best service on all communication channels with Affinity Health. The consultants are knowledgeable and they make sure your queries are correctly answered and executed timeously
71 replies
6 months ago
No feedback regarding debt review payments to creditors
I am currently under debt review with Debt Counselling Group South Africa since 2015, and I recently discovered that they are deducting money for my Buffalo City Municipality account, but it is not reflecting on the municipal bill. I have written DCGSA and the Registered Payment Distribution Agency DC Partners email correspondence for 3 weeks, to which they have yet to respond. I have every right to know what is going on, and it's been 4 months since my account has not been paid. I am very unhappy with the service from both companies.
0 replies
6 months ago
No feedback relating to my debt review accounts not being paid
I am currently under debt review with Debt Counselling Group South Africa since 2015, and I recently discovered that they are deducting money for my Buffalo City Municipality account, but it is not reflecting on the municipal bill. I have written DCGSA and the Registered Payment Distribution Agency DC Partners email correspondence for 3 weeks, to which they have yet to respond. I have every right to know what is going on, and it's been 4 months since my account has not been paid. I am very unhappy with the service from both companies.
0 replies
6 months ago
Best Pet Insurance Ever
Since the inception of Mommy's Pet Insurance with OnePlan, I have had nothing but a great experience; there have been no delays with claims or loading funds onto the debit card. OnePlan Pet Insurance is the best I have ever had, and I will never move to any other pet insurance. Thank you for your professionalism, prompt service and excellence
53 replies
6 months ago
Excellent Customer Centeredness
I am so super satisfied with Affinity and how they handled my last specialist visit; they immediately processed my authorisation. Nozipho went the extra mile to make sure my knowledge of the balance was updated and my pre-auth was done. I submitted my claim, and instead of waiting the 30 days, I only waited for 5 days, and my claim was paid out in record time. I appreciate the efforts of everyone involved, and you made me a completely happy client. Thanks a million, Affinity and your team for great customer service.
53 replies
11 months ago
The consultant Sibusiso Ncambaca assited me speedily , he was very knowledgeable about their offering and he made the chat easy and transparent as expected
The consultant Sibusiso Ncambaca assited me speedily , he was very knowledgeable about their offering and he made the chat easy and transparent as expected. No unnecessary confusion and I was fully informed and satisfied at the end of the conversation. Excellent customer service and engagement 🙏
58 replies
14 months ago
Delayed Claim Reimbur*****ts
I have submitted a reimbur*****t refund claim to Affinity for an Out-of-hospital specialist visit on 22 November 2024. I received confirmation on the 10th of December 2024 that the claims have been completed and will take 30 days to be finalized. I have contacted them since and was told that the claim is in its final processing stages. The 30-day processing lapsed on 21 February 2025 and still, they are preaching the same "The claim is in its final processing stages" Nikita told me that they have started making use of an external service provider to disburse these claims and have been experiencing delays and there is a backlog but it can be fast-tracked but I have not received that option.
212 replies
Review Distribution
5 Star
21 (70%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.666666666666667%)
1 Star
7 (23.333333333333332%)