NG
Nirvani G
Active since Mar 2018
12
Reviews
0
Industries
Reviews
12 reviews27 months ago
Customer Service
Agent(Tavin) took a lot of time to walk me though the many options available to me which was much appreciated!
58 replies
40 months ago
No more load shedding :)
The installation took 2 weeks from submitting my application to being installed. The installation team were extremely professional and everything was done neatly. Unfortunately there was an issue with the inverter they brought, even though it was brand new. They promised to return the next day with another brand new inverter, which they did. Once this was installed, I was all systems go. I don't even know when we have load shedding anymore because I don't notice it at all. The admin side can do with a bit of work, but this can be expected from a newish company who's demand suddenly exploded. I waited a while for my app to be up and running (it was over the Dec holidays so staff was on leave) and also for my insurance letter. After I followed up with the correct people, it was quickly resolved. To be honest I didn't even mind about the admin side as I have just been so happy not having to worry about load shedding!!!
132 replies
42 months ago
Healthy Hound / Helping Hounds - STAY AWAY!!!
STAY AWAY - DON'T WASTE YOUR MONEY!!!! I recently had the horrific experience where dog went missing. I was desperate to bring my boy home and a lot of people recommended that I contact Healthy Hound asap so that they could track him with sniffer dogs. I did this, but it was a big mistake. They made what was an awful experience even worse. I paid them the R3290 that they said it would cost, immediate payment required. All comms via whatsapp, bank details, contract and form sent. No phone calls whatsoever. They insisted that my dog was on the plot that they searched. They didn't search the entire property and also didn't search the area outside. I needed them to search the entire property if they were saying that he is on the property. They said they would come back , didn't show and didn't bother to let me know, I called Diane and she heard how upset I was and still this meant nothing to them, they had already received their fee for the 2 hour search. That's what it's all about with these people. Even when I told them that their was sightings of him on the same road, they didn't bother to look, their response was "As per the report, we have done our search to the fullest contractually as per what we were paid to do." Had they only searched the area outside the property, they would have found my boy a day earlier as that's where we found him. Had we not listened to their "expert" advice then we would have also found him a day earlier and he wouldn't have been as traumatized and weak as he was by the time we found him. Stay away from these ladies...Diane and Karlene work these poor dogs each day, R3290 for each 2 hour slot. Follows ups are additional. Extra time is additional which is quoted for and an immediate payment is required before they do anything more. They don't actually care about animals, which is sad!!! There is only one reason why businesses(this one is not even registered, you pay your fee into a personal account!) disable the Review option on their FB page and that's if they don't like what customers have to say about them.
0 replies
50 months ago
AYOB MOTORS - no customer service.
Let me tell you about my recent experience with Ayob Motors. I contacted Ayob Motors about a car that I was interested in buying as I had recently sold my Fortuner and needed a smaller car. I explained to the salesman Faadil Cajee that if we went ahead, I would be doing the finance application for Wesbank through my private banker. The reason for this was that I just settled more than R250k worth of accounts once I received the settlement for my Fortuner and not all of them had been updated on ITC, which I explained to him. He said not to worry and that even though they do not have a FNI, they do the applications themselves and know what they are doing. I asked again why they don't use a FNI and he then advised that they have one off site, which I said was fine as long as they understood the situation and was able to motivate it with the documents I would provide to them. I asked Faadil to send me the OTP so that I could review it. The first one sent had the incorrect mileage and no OTR listed. The second one sent still had the incorrect mileage on it, so I asked him to confirm what it was via whatsapp as this was needed for the finance application, he eventally sent me a picture of the exact mileage from the dashboard. He fowarded me a whatapp message asking me to send him my documents, this should have raised alarm bells to be honest. I once again told him that I would make the application with Wesbank however he could make the application with the rest of the banks to which he agreed. I asked him if he didn't require me to full out an application form(as far as I know, consent is normally required to do a credit check) but he confirmed that there is no application form needed, I just needed to send him all the required documents, which I did and once again sent him a message confirming that he should not make the application with Wesbank. I even sent him a message telling him to get his FNI to give me a call if needed needed any of the supporting documents showing that my credit was significantly reduced in the last 2 weeks, which he said he would do. He said that he would contact me in the morning to let me know once the application had been loaded, which he didn't. I contacted him in the morning when I didn't hear back from him and he advised that my application was declined to a low credit score. I asked him to provide me with further information on this as it shouldn't have declined had the application been motivated with the correct supporting documents. It turns out that not only did they not do any motivation but they also went ahead and made the application to Wesbank, despite me specifically asking them not to as this makes it harder for my private baker to motivate the request with my actual updated expenses. When I spoke to Faadil to ask him why they had made the application to Wesbank, he said that is what they do and it is out of his control and it doesn't make a difference as the application was declined by all banks anyway. He was under the impression that I was upset because the application was declined, it was of no consequence that he went ahead and applied with a bank I specifically asked him not to! I am not surprised that my application declined, if I went to buy another house today, before the bond on my current house was taken off my ITC score, yes it would decline...that does not mean that I have not been paying for my house for the past 10 years and that my credit score was not good. To make matters worse, the owner of Ayob motors calls me and starts to scream at me about how he has been in business since 2016 and I have an issue because I have bad credit on my name, he didn't even bother to ask me what was the problem. He has no issue with the fact that a credit check was done with Wesbank without my consent or that nothing that I was told will happen, did happen. I did not expect them to magically make my application to be approved, however I did expect that they at least listened to what I had to say. Needless to say, I will never be buying a car from this dealership nor recommend them. I have gotten my finance now for my car with a dealership who actually listens to their customers and are able to understand their needs.
0 replies
51 months ago
Autocorp - be aware of OTR charges!!!
I contacted Autocorp in Bryanston today as I was interested in buying one of their advertised cars. I asked for an OTP to be sent through to me so that I can have a look at what additional costs would be added before I could do my finance application. The sales exec advised that they charge R6800 for a delivery fee, which was on top of the R999.00 license and registration fee. I am aware that any On the Road fee's are not meant to be part of the finance agreement and should be paid in cash according to the NCR, therefore I asked for a breakdown of how the R6800 was calculated. The sales rep sent me an email telling me that the R6800 delivery fee includes Dekra, Roadworthy, Valet and sanitizing and admin fees. When I asked for a breakdown per line item, she advised that she "cannot give me a mandatory breakdown of it". When I spoke to the extremely rude and arrogant DP Joseph Marks to ask him why I couldn't have a breakdown of the cost allocation of R6800 was for, he said that he doesn't have to give me that and if I didn't want the car to buy it somewhere else, which I am obviously going to do. At no point did I dispute the fee with this dealership, however if I am going to pay for something, I should have a breakdown of the cost is calculated, not just be given a blanket figure and accept that. License and Registration - R999.99 (it doesn't cost this much but at least they gave me a cost) Due to the lack of information, I have done my own research to see how they could be getting to the R6800: Roadworthy - R720? (inflated price) Dekra - R650 - R2500 ( Inspection/Full Vehicle Inspection/ Technical Inspection) This needs to be kept secret though, customers don't have the right to know??? Valet & Sanitizing - R500 ??? Guessing the amount here. The car is obviously on the dealer floor in a filter condition so this cost should be higher? Admin fees R4930 / R3080(this is if they did the full technical inspection) OTR fee's are not meant to be added to a finance agreement. I was going to pay these fee's cash instead of paying interest for years which would end up costing me more money. This dealership obviously is not above board if they don't even know how they are arriving at a figure that they are expecting customers to pay, which is why they are not being open and honest about it. I am glad that the DP showed his true colors before I had actually purchased a car from a dealership that is dishonest and where customer service doesn't actually matter. MY ADVICE IS NOT TO WASTE YOUR TIME WITH DISHONEST DEALERS!
0 replies
60 months ago
BMW Auto Glen/SA - Stay away!
Stay away. My car was booked in for a service after I received a reminder from BMW. I have been a loyal BMW customer for 9 years. Upon arrival I was told that my motor plan had expired in Feb and I needed to pay R4k cash for the service. I was not told this at the time of booking the service,apparently their computers have been offline. There was no notification from BMW SA to let me know that it was expiring, however according to the very rude and arrogant CRM from Auto Glen, customers are expected to remember this themselves, 5 years after buying a car. Is this the service BMW customers are paying for? To make the situation even worse, I cannot extend the motor plan now as I have missed the window, which I would have done if I was made aware. Now I am stuck with a BMW without a motor plan. BMW does not care about customers or losing them at all. BMW's customer service has really disappointed me today. It is not the standard you would expect from BMW. The CRM manager from Auto Glen ]does not know how to deal with customers and shouldn't be. It's a shame that the excellent German BMW reputation is being tarnished by terrible service in SA. After 9 years I will be taking my business elsewhere, where customer service and loyalty actually mean something.
0 replies
69 months ago
FNB - no idea what they’re doing!
I was granted the COVID cash relief in May with FNB and then recently was sent a message from FNB stating that I could apply for an extension, which I really need at this time. I submitted the required documents on the COVID app a few weeks ago and then never heard back from them. I submitted it again and still no response. I called FNB on the 30th July to find out what was going on and was advised that there was a note on the system saying that they had informed me that they didn’t receive any documents and that I needed to email them, which I did. Still no acknowledgement or response. I called FNB again and each time I spoke to a different agent(their lines keeping cutting off) I was told a different thing. I had funds come into my COVID cash flow account, which I assumed was because the extension was granted, however I couldn’t access it. When I called them they advised that this was actually the funds from my first application which was not used and credited to the COVID account! I was also told I would only start paying back the original COVID relief loan at the end of August and that the revolving loan payment that was taken from my current account would be credited within 72 hours, which was incorrect. Due to FNB taking out the funds earlier than meant to, a few of my standing orders bounced, which I was informed would be credited to my account (each declined fee). This was incorrect information. I made financial decisions based on the advice that I was given by my bank, but each time it has been inconsistent and incorrect. When I called on Tuesday this week, I was given a completely different reason and when I asked about the extension again, was told that it was declined but no reason could be provided. I was also told that my cash relief fund was finished and that normal payments resumed at the end of July, however I just received a Sms from FNB stating that it would resume on the 28/08/2020. Nothing with FNB is consistent!!! I have always had my accounts in good standing, but because of FNB’s incorrect information, I now have declined transactions!!! I am meant to get a call back yesterday from someone to advise how all of this could have happened, still nothing. I have requested call recordings and if I still do not get a response from anyone at FNB, I will have no choice but to report them to the ombudsman and look for a better bank! I am a long standing FNB customer and this is not the first time that their staff / systems is incapable of providing accurate information to customers which leads to having a detrimental effect. FNB has no regard for the fact that they are messing with people’s livelihoods when having poorly trained staff giving out incorrect and inconsistent information. It’s obvious that FNB is not a bank who actually cares about their customers, the COVID Cash Relief fund was just another opportunity for this bank to make more money on their existing clients in a time people need the help the most. I am a single mum with 2 toddlers doing everything I can to make ends meet, my bank has not helped, but made a bad situation even worse! It’s a shame that FNB customers have to take to writing a public review on HelloPeter before any action is taken to rectify their mistakes.
212 replies
72 months ago
FNB - COVID19 relief - no access to other funds!!!
I applied for the COVID19 relief from FNB to help me cover me bond only for next 3 months as my tenants were not able to cover their rent. I was approved. I have a revolving loan facility with FNB which I have paid more than 15% back, so the funds should have been available for me to use. It was available last week, and then disappeared this week. I paid more into this account thinking that I had the funds available, which also was no longer available. I have called FNB for 3 days in a row now, each time an advisor transfers you back to the start, the wrong department etc. I finally spoke to an agent yesterday who said that she would escalate to the credit manager and come back to me. Of course I didn’t get a call back. The extra funds I paid was refunded to me this morning though. Today I spoke to another agent, after having the same experience of being transferred from one department to another. This agent advises that my revolving loan is not available because the COVID relief fund covers the payments, and I won’t have access to these funds at all. When applying for COVID relief I was asked which products I wanted covered and I requested it for my BOND only. Had I known that I would not have access to my revolving loan, then I would have never taken this additional loan from FNB as it leaves me in a worse off position for cash flow!!! I don’t know if that means that my credit card isn’t working either, so FNB have now left me without any funds at all, they have just put me in debt to make sure that they are paid! I asked for a copy of the COVID19 contract where is states that I applied for relief for all my FNB products and also where it states that by accepting the loan that I will not have access to any other funds...the agent didn’t know herself and then once again transferred me back to the switch board. I find it disgusting that FNB has used this crisis further stress out customers who have been in good standing and to make a further profit from it!
105 replies
76 months ago
FNB Private Clients -Terrible Service, waste of money!
I am a FNB Private Clients customer, however it really is a complete waste of money! The only benefit for me is having a private banker, whom I can never get a hold of or never returns my calls. Not to mention that your private banker changes frequently! In fact having a private banker actually hinders you from getting things done as other departments from FNB often cannot help you as you are a private client, and of course your banker is not available. I’ve tried to down grade my account since Jan. After trying to get a hold of my banker for a while, and passed back and forth from different departments, a different private banker took my call. Upon hearing that I wanted to downgrade my account, he made all sorts of promises about how he was going to look into all the advantages of staying (Earn more ebucks etc) with Private Clients and come back to me. I told him that he needed to call me back as one of the things that I had an issue with, no one calls you bac**** Of course he didn’t call back for over a week. When I called him, it took me more than 20 mins to get a hold of him, I was passed from me department to another. When he come on the phone, he offers no apology or explanation for not calling me when he said he would, he simply said that he would downgrade my account. Again he said that he would get back to me with my new application by the following Monday. That was 2 weeks ago, still no update. I called last week and asked to speak to the Manager from Private Clients. I explained my issue to him, and he advised that he would follow up and come back to me...still no response!!! FNB will charge me again this month for being a private client, yet I’ve been asking downgrade to Premier. I’ve heard that you get a much better response from the Premier Suite in comparison to Private...if a private banker calls me back then I will see. Perhaps it’s time to find another bank. I’ve seen Private Banking work amazingly(I lived abroad for a long long time) however FNB PRIVATE BANKING Is just a WASTE OF YOUR MONEY!!!
56 replies
78 months ago
STRATUM BENEFITS - WORST GAP COVER!
This is the second time that I have had an issue with Stratum Benefits. The only reason that I stayed with them after the first time was that I did not want to have another exclusion period when joining another Gap cover, but it feels like I have no choice, Stratum Benefits really is a terrible service provider. The first time I had an issue was after I was told that my 2 year old would be covered for a tonislitis operation, I even had the call recording where this was stated. Apparently the sales guy just told me this to get me to join as there was a waiting period attached to this cover. I found this out only when it was time to claim. I should have read the small print and not believed anything that I was told on the phone as it is common pratice for Stratum Benefits agents to lie to customers, with no reprecussions. This time, I made a claim for my 1 year old who was hospitalised. I submitted the claim, which was rejected due to my daughter not being insured on my policy. When I called them the agent advised that she was on my membership so she was not sure why it was rejected. When I asked her to confirm when my daughter was added, she said it was in April 2018 and then for some reason she was removed in Dec 2018. My daughter was only born in Sept 2018, she didnt even have a name, let alone ID number in April 2018 so I have no idea why/ how she was added before she was even born. They have no idea who removed her in Dec 2018. Both agents I spoke to advised that they would escalate the matter urgently, however I am yet to receive any correspondance from them, apart from their automated response. So to date, I have no idea when I can expect to get a response, let alone get the claim paid. In the mean time, I have to figure out how to pay the doctors bills, because STRATUM BENEFITS GAP COVER IS A WASTE OF TIME AND YOUR MONEY!!! This is really the worst gap cover you could consider taking - look for alternatives who actually give you peace of mind and who are able to process claims when you need it the most, Stratum BEnefits only care about deducting your premiums on time, nothing else.
315 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)