TM
Tshepo M
Active since Mar 2018
36
Reviews
0
Industries
Reviews
36 reviews1 month ago
TERRIBLE SERVICE
Why did MTN suspend my services even though my account is up to date? Now I'm being told I have a balance of R2640.00, where does it come from and which month is this for? I sent proof of payment but still dragging their feet to assist me. I need my services reactivated ASAP.
0 replies
2 months ago
UNAUTHORISED DEBIT – YOU HAVE NO RIGHT TO MY MONEY!!!
I am absolutely FURIOUS! I just checked my bank statement and saw that Assupol has debited my account AGAIN! What part of "CANCELLED" do you people not understand? I formally cancelled my policy on the 29th of January 2026. I explicitly told you to STOP debiting my account because the policy is finished, cancelled, done. I did everything right on my side. Yet, you have ****** money from my account without my permission. You do not have my mandate anymore. You do not have the right to touch my account. This is completely ******* and *********. I want my money back in my account immediately. Not tomorrow, not "within processing times", IMMEDIATELY. You had no problem taking it instantly, so you can have no problem giving it back instantly. This is the worst cover ever, and now you are proving to be the worst company ever. If my money is not back in my account by Tuesday 3rd March, I am going straight to the Ombudsman, my bank, and everyone I know to tell them to never use Assupol. I NEED this sorted ASAP.
53 replies
5 months ago
Bad Service
I am writing this review out of sheer frustration with Auto & General's disgraceful service. My mother lodged a warranty claim on 25th October 2023, and since then, it has been an endless cycle of delays and excuses. Despite her submitting all the required documents promptly, your team has done nothing but "run her around." There has been zero assistance and no progress on the claim. It is absolutely unacceptable that you are so efficient at debiting your clients' accounts every month, but when it comes time to honour your side of the agreement, you play hide and seek. This is not how you treat loyal customers, especially elderly ones. If this matter is not resolved URGENTLY, I will also escalate this complaint further to all social media platforms and I will be immediately cancelling my own service plan with Auto & General. You do not deserve our business if this is how you operate.
53 replies
7 months ago
Terrible Service
I've put on a claim on the 16th August 2025 for my gyser and Standardbank sent 3rd party to come and access, of which they did and the contractor mentioned I'm gonna need a new gyser. I've been waiting for Standardbank to contact me and respond to my emails but to no avail, I even made numerous calls to the insurance department and I'm not getting any answer. One lady from the insurance department mentioned they will have to pay me out in order to get a new gyser but still waiting. Its been close to a month now without hot water and they don't EVEN care. I'm gonna have to move my bond and insurance to bank that cares clearly Standardbank stuff dont care about their customer.
106 replies
18 months ago
WORST SERVICE PROVIDER
MTN is the worst, they keep on suspending my services even though my account is up to date. I provided them with proof of payments and they still insist I owe them, this is a ******* and its absurd what they doing.
0 replies
20 months ago
Terrible service
I'm still waiting for takealot to refund medsdsd. On the 28th August 2024, the refund shows as processed on their end however its been more than 9 days now without receiving my refund and this is their refund policy "Your refund has been successfully processed and your funds should reflect in your account within 3 to 5 business days subject to your bank's processing times. Allow 7 to 9 business days for international banks." but I'm still waiting, they busy telling all lots of stories even requesting my bank statements which is absurd but I provided those to them and still this?
0 replies
20 months ago
POOR SERVICE
My services has been suspended by MTn even though my account is up to date and this has been going on for a while now and its EXTRELLEMELY FRUSTRATING. MTN NEED TO SORT OUT THIS MADNESS ASAP.
0 replies
21 months ago
WORST PRIVATE HOSPITAL EVER
@Vincent Pallotti Hospital - Cape Town, its the WORST private hospital ever, even gorverment hospitals provide much better services than this. I regret the day my daughter was admitted in this horrible hospital. 1. Brought my daughter on the 16th July 2024 and the nurse inserted the drip in the wrong manner and my daughter’s hand got swollen. 2. The next day on the 17th, I brought the matter to the attention of the unit manager and she just said the matter would be invesitaged and more than 8 days we haven’t heard anything back from her (she’s protecting her so-called qualified employees). 3. A day after, another sister put clean bandage ontop of the dirty one on the drip that was on my daughter’s neck. I asked her to replace the bandage and she just said she wanna give my daughter medication first and after few hours the sister was nowhere to be found. 4. 23rd July - the lady who makes the bed took my wife’s winter socks that was on the sheet and never got the socks back. THAT'S *****ING 5. 24th - My daughter had to go to theatre and we were advised by the doctor to stop feeding her at 11am so she could go to theatre at 17:00, however we stopped feeding the baby at 12:00. The porter took us from the ward to the theatre waiting room from 16:00 and we waited 4 hours before my daughter could be attended and my daughter was extremely crying because of hunger. How can you say a 2 year old should eat for 6 hours? That’s extremely horrible. My daughter eventually went into theatre at 20:00 - 10:13 the following day one of the bandage that was wrapped on her hands was falling off. We informed the sister and the doctor was informed however he send another doctor who came and said my daughter took off the bandage, I mean what the hack. WORST NIGHTMARE OF MY LIFE.
0 replies
28 months ago
Frustrating and Terrible service
Can Auto & General please refund the amount they debited on my account even though I've cancelled the insurance. This is really a terrible service and frustrating. I need this sorted out ASAP. This amount R2856 that you've debited is way too much even though I've cancelled the policy.
129 replies
28 months ago
Excellent service, t...
Excellent service, the only issue is when requesting a king's cab then you they always say they have drivers from 1am not sooner than one would like
129 replies
Review Distribution
5 Star
3 (8.333333333333334%)
4 Star
1 (2.7777777777777777%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
32 (88.88888888888889%)