PN
Pinkie N
Active since Mar 2018
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
I just spoke to Emmanuel Nzama and I am very pleased with the excellent service he provided
I just spoke to Emmanuel Nzama and I am very pleased with the excellent service he provided. Please extend my appreciation to him for his professionalism and assistance 🙂🙂
53 replies
52 months ago
BAD SERVICE
We have been communicating with a lady by the name of Seleha, who is not helpful. Our DSTV has been disconnected for more than 10 days now and no one is helping us, we spoke to the DSTV installer and he told us that he needs to change the wiring and the dish, in order for him to do that he needs an approval for Benoni Board, he sent an email to Seleha Maharaj and she didn't not reply to his email, until we called her to find out what was happening, that's when she looked at the email and she said that she was going to forward it to the trustees for approval, we call her daily and also called one of the trustees directly, Mr Seedat, but they have still not approved. Seleha tells us different stories whenever we call her, we are paying for a service that they cannot render. Mr Andrew Pillay and Mr Seedat, please do something about this, we are paying DSTV that we cannot watch, we also using our own airtime to find out what is happening and we not getting help.
0 replies
52 months ago
False Advertising
We bought a washing machine in December, registered on whatsapp to receive the free voucher, we keeping on receiving a message saying that the proof of purchase cannot be verified, but whenever we speak/chat with the consultants they say that the invoice is fine, we have re-sent the invoice more than 5 times with the statement as well, but we keep on receiving the same message. Can you stop wasting our time with your automated messages and just give us our voucher that you advertised.
159 replies
61 months ago
great customer service
I sent a message to Miway today, I received a call from a gentleman by the name of Itumeleng and he assisted me . He was very helpful, answered all my questions. Great service from him.
53 replies
84 months ago
Incorrect Information and need cancellation email
I called the CC on the 10th of May 2019, requesting to cancel my car insurance and I spoke to a lady by the name Nozi/Nosi to cancel and she told me that she was going to send me an email to confirm the cancellation after speaking to her. I have been waiting for the email since Friday and still haven't received it. I called again today and spoke to Nosi and she told me a different story saying that the manager from the cancellation department will cancel my insurance, how can I believe what she is saying today when she told me a different story on Friday and why does it take so long for Liberty to cancel the policies. And lastly I expect not to be debited at the end of the month as I have cancelled in time and if could received my cancellation email before the end of today. Nosi should also learn to be polite and give correct information.
56 replies
95 months ago
Rude, liars-Sales Agents
I received a call from one of the sales agent who was very RUDE, he was selling a Value Added Product for my vehicle. I told him that I was not interested, but he told me that it was compulsory if you did not buy the car cash. To my surprise when I received a welcome letter last week, it says that I agreed to the product. The agent was rude to the extent where he did not give me time to breathe during the call. He just told me about his product and when I asked him questions regarding it , he did not want to answer them. I called the MFC line today, the guy who was assisting me did not even care how I was treated and lied to, he just said that he will send me a form to fill to cancel, why do I have to fill in a form to cancel when I did not sign any forms to join. I cannot deal with agents who are rude and lie, MFC needs to train their call centre agents and have a QA team to listen to their calls. They cannot lie to people in order to get sales.
53 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)