CM
Craig M
Active since Apr 2018
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
Not to be trusted - Very unorganised
Definitely would not recommend this agency. Very unorganised and after moving out of a rental property 10 months ago, STILL have not received my deposit back from my landlord. The landlord claims Prophunt still have the deposit and in spite of numerous attempts my myself and the landlord, Prophunt have been ridiculously slow to react and I am still waiting for my deposit. Just ridiculous!
0 replies
47 months ago
Non Existent Customer Service!
Stay away from this company! I live and work in the UK and am trying to send funds to my own account in SA - I am told that in order to do so I need to "prove" that I am legally allowed to work in the UK - I am a British Citizen! I do not need a Visa! I have provided a copy of my British Passport! 2 days later, still no funds! No response to emails apart from system generated rubbish that does not make sense, nor is it relevant! I will personally never be using this company again and will certainly not recommend them at all.
0 replies
52 months ago
WORST ISP!!
Worst ISP EVER!! In September 2021 I asked Vox to start arrangements to move my service to a new address because I was moving house. I was due to move on the 1st November. VOX failed to act at all until I escalated and it then took 3 install attempts before the service was connected. I had no service from VOX for almost the whole of November yet they continued to bill me. I am now being billed for TWO services and pro-rata for the new connection, in spite of lodging a complaint about no service for the month of November. The VOX accounts department response was unhelpful, arrogant and ignorant. This will be escalated to the Ombudsman - such poor service!
159 replies
60 months ago
Worst customer service and response ever experienced!
Without a doubt the worst ISP experience I have ever had in South Africa! I needed a month to month contract with an ISP last year in about August and found this company while searching. After speaking to the sales person I was satisfied that this month to month, non binding contract would suit my requirements. I asked specific questions about cancellation fees and notice periods and was advised at the time there was no cancellation fee since this is a month to month contract and that I would just need to provide 1 month notice (very reasonable). I also advised that I DID NOT need any hardware since I already owned my own router. The service worked as expected until January 2021 when I requested an upgrade to accommodate additional bandwidth requirements as a result of lockdown. The upgrade and downgrade process was something I specifically asked about when I signed the original contract. I upgraded the speed and one month later on the 28th of February requested a downgrade back to my original line speed. I received an acknowledgement of my downgrade request on the same day. I was then advised that my notice date was not valid, in spite of it being sent and acknowledged on the last day of the previous month. In spite of this I accepted what in my opinion was a very poor decision on the part of a service provider 6 weeks later I was contacted by the service provider to tell me that as a result of contractual issues they were having with their provider, the downgrade would not be possible and I would have to continue paying for my increased line speed. In my opinion, this provider is unable to provide the product I originally subscribed to and after being kept in the dark for 6 weeks, they are now trying to impose 1 months notice as well as a cancellation fee. These are the facts from my side: 1) I was originally on a 10/10 month to month contract and when taking the contract was specific with your sales person that there were no fees outside of the standard notice period! 2) I requested a temporary upgrade on the 22/01/2021 to 20/20 which was applied. 3) On the 28/02/2021 I requested that the upgrade must be reverted to the original line speed of 10/10. This request was acknowledged in writing on the very same day. 4) You disputed the fact that the downgrade was received on the last day of the month in February (the 28th is clearly the last day!) and I accepted that the downgrade would be delayed. 5) Six weeks later you called me to advise that you were no longer able to give me the downgrade that I needed. Why did it take you 6 weeks to get in touch with me? What the ISP is doing is enforcing a price increase that I do not accept. Your failure to be able to deliver the product I originally subscribed to is not my fault, nor should it become my problem. You have already had my subscription for March and April which is more than enough notice. I do not have any of your hardware, in the contract (if you had read my agreement that I signed with you) it says that I did not need any hardware. Your failure to provide me with prompt feedback and keep me appraised of any delays is a negligent failure on your part as a service prover and as a result of this negligence you are infringing on my rights as a consumer. Your ability to provide me the service I requested is not my problem and should not become my problem. This is without a doubt one of the worst examples of customer service and service delivery that I have come across in a long time.
0 replies
61 months ago
Standard Bank - No Respect for Deceased Customers
Standard Bank Vehicle Finance division customer service is atrocious!! I have now spent almost 3 hours on hold trying to get through to the department that deals with deceased estates. My Mum passed away in February and we are simply trying to obtain a log book for a paid up vehicle that she owned. I have spoken to a few call centre agents who keep giving me the same number to call - this number does not get ANY response at all. My longest wait time on hold has been 90 minutes. I have emailed the addresses provided by Standard bank and one has an auto response asking for another email to be sent to a different address. Copies of death certificates and all the associated documents were sent to this address too. Any auto response was received but a month later I am still trying to get ANY response at all from Standard Bank.
106 replies
61 months ago
Telkom Has No Respect for Deceased Customers!
I have been trying to cancel an account that belonged to my late Mum since late in February. I have been to two different stores, I have contacted the team online, I have posted a request for assistance on Facebook and have emailed the suggested addresses. Every single attempt to cancel a simple mobile phone account for a DECEASED person has failed with responses from Telkom ranging from "I don't know how to cancel a deceased persons account" to "Just log in and do it online" Telkom has also told me that my late mother must give 1 months notice of her intention to cancel the account!??! I did receive a reply from Telkom on Messenger telling me the same story about a months notice but to this day, I am still unable to cancel this account which means Telkom continues to bill my late Mum for her service! Telkom your attitude and lack of assistance in this regard is nothing short of despicable. I would love to know how to cancel this account so that I can move on and never in my life deal with Telkom again!
0 replies
98 months ago
Telkom LTE 2 Year NIGHTMARE
When Telkom Mobile offered LTE to my area and their coverage map as well as their call centre agent confirmed I was eligible, I signed a contract for their unlimited offer. After waiting 3 months for the account to be activated I was finally able to connect but from the first day my connection speed fluctuated between around 2Mbps upload and 29Mbps. I would have been happy with a stable 15Mbps (They advertised up to 90Mbps) but the service just wasn't usable. I must have raised about 6 tickets before I actually had an engineer contact me. I was told that someone needed to come to my address to test my setup (I already had the external aerial installed)... It took the engineer 9 months to get to my address, this after almost daily, definitely weekly chase calls, texts, emails etc... I need to add that I was paying for the service all this time... Eventually on the 7th Aug 2017 (16 months after I signed the contract) an engineer attended my address, ran a load of tests and confirmed that I would never be able to receive Telkom LTE due to my geographical position. Telkom agreed to cancel my contract and I was told I would be refunded all the time I was paying but unable to use the service. I have since found out that in spite of me paying for a service I never received for 16 months, I have a judgement against my name and they claim I still owe them money. I have never in my life dealt with incompetence like this, every phone call and online chat was a non stop run around with not one person willing or able to take ownership of the issue. Now that I am trying to chase down this judgement, it is impossible to speak to anyone who can actually do anything about it. All they tell me is that they will escalate, well it is over 2 years now since I signed the contract and I am still waiting for just one vaguely responsible person to contact me... Is there anyone who can tell me what my legal rights are and how I start to deal with this gigantic mess that Telkom has so kindly made me pay for... Thank You
159 replies
Review Distribution
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1 Star
7 (100%)