BS
Bongani S
Active since Apr 2018
9
Reviews
0
Industries
Reviews
9 reviews30 months ago
Great service receiv...
Great service received by Lee-Ann
131 replies
43 months ago
Bad service
We bought a washing machine from Game online, it worked for two weeks, next thing the water valve is no longer working. Called in on the 27 August 2022 with ref 1679103 and they sent a technician to check it out and he said it's the valve and that he will come back. Ticked was closed without any notice of why it was closed. Called in and they told me that it was closed as Technician logged a call for a new part and there is a new red for the spare part. To date nothing has been done. Called a several times but still no feedback. Called on the 15 Sep Spoke to Gail who gave me Ref 1681495 and told me to call 0116210340/59. I called that number and they transferred me back to the call center. Agent told me their systems are down and she can't assist. Called in again 20 Sep. Still nothing done and no assistance received to resolve my issue
133 replies
54 months ago
Bad service. No delivery received
I have had a bad experience with Just 4 Kicks. Ordered shoes on the 2 June 2021 online, I paid for the shoes and till today I haven't received my order. . I have sent so many emails to their sales email but I haven't had any response from them. The status of the order on the website says "unfulfilled" There is no communication from them. There is nothing they are saying... Such a bad experience with them and it seems like they are not legit.
0 replies
74 months ago
Bad upgrade service
I have been using Mweb for some time now but not sure where did thinks got wrong from giving a good and efficient service to offering a bad service when having to upgrade as the Cell C LTE products are being terminated I called on the 04 March 2020 to upgrade to MTN LTE 30GB for R199pm. The agent did assist me but it turns out that he was not trained very well on the MTN LTE products. I received the sim card on the 06 March 2020 but the sim didn't connect to the internet. On the 10 March 2020 I logged a query via Mweb self service on their website with query nu: MWB13685705 and it was responded to on the 11 March 2020, that I need to call the sales department as the status of the product shows the order is still provisioning. I called on the 15 March with ref MWB13836631, I was told to insert the sim and leave it on and the connection will happen automatically. Nothing happened. I called again on the 16 March 2020 with Ref MWB13836951 and the agent assisted me to set up the MTN APN address. I was at work at the time of the call and the sim card worked on my B315 router. Later on when I got home signal was lost and it was not working again. On the 17 March I called with ref MWB13836967 while I was at work and agent then advised me that MTN LTE has a towal lock and I need to be at home to get assistance. I called again later on the 17 March with MWB13749386 and Ispoke to Mpho who then advised me that the current router I have wont work on MTL LTE as MTN requires a CAT 6 router and mine is a CAT 5. He then logged the query and escalated it to sales department manager as I was incorrectly sold the sim card only for my CAT 5 router. The week went by without any communication from MWEB. I decided to call on the 23 March 2020, I spoke to Mpho again and he said he didnt receive any communication also but he will escalate it again. I called on the 24 March on the sales department and I spoke to a manager on the floor who promised to return the call for the above as I didn't receive any communication and the MTN should have been cancelled. The manager and her agent assisted me then to cancel the MTN product and to sign up for the Telkom LTE deal of 40GB which is for R369pm and I was assured that Telkom doesn't have a tower lock and it would work on my B315 CAT 5 router. And since I will take the sim card only, the price is R299 for 40GB. I received the sim card on the 27 March 2020. I inserted the sim card and no connection for it. To my surprise when I log on to MWEB website the order was actual for 20GB and not 40GB as requested.
0 replies
82 months ago
Great service
Great service they have. Delivery is very quick too. Ordered Online around 10am and got my order before 2pm same day.
0 replies
82 months ago
Irritating calls from Foschini
People from Foschini Keep calling me everyday even after I have called them to remove my number from their data base. I don't even have an account with them or attempted to open one. It's so irritating. I have blocked their number but I keep getting missed calls notification that they attempted to call me. minimum of 3 calls a day.
0 replies
84 months ago
Annoying calls
I have never sign up for anything with them or met one of their consultants and I don't know where did they get my contacts. The call me everyday for like 3 times a day. I have spoke to someone calling and told them I'm not interest but they keep on calling everyday. It's been 3 months now and they are calling non stop. I have blocked their number but I keep getting miss calls notification that they tried calling. It's really annoying
112 replies
98 months ago
Poor Upgrade policy
I called MTN on the 11/04/2018 to ask for an early upgrade as I'm only left with one month to upgrade. The product I want is on promotion till end of April 2018, I was advised that I'll have to do a payment for that but the department who do upgrades are closed since I called after 5pm. I called MTN again on the 12/04/2018 and I was told I can't do an early upgrade and I need to wait for next month. I called again around 10am after reading my upgrade policy and spoke to Palesa who still confirmed that I can't do an early upgrade . I asked to speak with her Supervisor but Palesa confirmed they are in a meeting and will ask them to call me back once they are done. I called again at 15:10 and was told that the department closed at 15:00 for some unknown reasons and I'll have to call the following day. I called MTN on the 13/04/2018 and spoke with Gertrude Mothiba who also confirmed that I can't do the upgrade. requested to speak to a supervisor. I was transferred to Nobuhle Tshabalala who sad the same thing that I can't do an early upgrade as I'm on my first cycle and need to wait. I advised her that as per the MTN SP customer upgrade and migration policy it states that I can get an upgrade between 19-20 month of the cycle and Supervisor is the one who can approve when requested. I requested an Upgrade Policy that state that a customer can't do an early upgrade on the first cycle but she couldn't provide me with it. Below is the MTN SP customer upgrade and migration policy: "In the event of a customer wanting to upgrade prior to month 21, this request must be forwarded to a Supervisor or manager who must have delegated authority to approve early upgrades for a decision. For all Corporate accounts early upgrades can only be approved by the Regional Sales Manager, General Manager Direct Sales, Senior Manager Business Operations, General Manager Customer Services or the Corporate Operations Manager. (Read in conjunction with clause 21). The request must be accompanied by a financial motivation. No early upgrade is allowed if it has been granted previously. The upgrade delegation process is as follows: * Supervisor for upgrades in month 19-20 * Retentions Manager for upgrades in month 18-20 * Senior Manager for upgrades in month 16-20 * General Manager for any other previous month Their service is so poor.
106 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)