CB
Christo B
Active since Apr 2018
12
Reviews
0
Industries
Reviews
12 reviews17 months ago
Xero.com Service levels and promises
Xero South Africa I must say is one of the most difficult companies to deal with and to try and get ahold of assistance. They also make promises that cannot be delivered and only throw the problem back at you.
0 replies
41 months ago
Customer service lacking
We booked a move with this company and have been querying items on the agreement stated. We have had to follow up several times and the tone of the reply was actually a no-care approach. Then ONLY to receive a call from a manager, Caleb demanding payment in total even though we paid 50% as per the agreement. ON confronting him he became very unprofessional. I requested to speak to a supervisor only to be told he was the supervisor. I then asked to speak to the owner only to be told I am not allowed to speak to the owner at all. I tried to tell the "manager" that is seemed to be very unprofessional only to be shot down. Good start to client relationships
0 replies
44 months ago
Marnus Louw - Building Specialist
Marnus Louw - Building Specialist Nature of Compliment: Service received Claim Number: 3000491 Marnus assisted us with our claim. The claim was handle quickly and professionally. Thank you Marnus for all your help with this.
74 replies
46 months ago
Withholding payment of 3rd party funds
Getting promises and promises but no resolution. Months and months and nothing comes from it
0 replies
46 months ago
Do not pay amounts
I agree with the relevant post. This company cannot be trusted. They make promises and do not come through and they hang on to money already collected.
0 replies
55 months ago
Keeping clients funds for their own
It amazes me how this company can carry on doing business the way they carry on. The COO and the CEO ignores calls and emails. After collecting water collections for a year and not paying it over we started requesting the refunds and have been given all sorts of explanations why it has not been done but have not received the funds as yet. On requesting the procedures to cancel their services we have yet to receive this as yet.
0 replies
62 months ago
Road side assist
Thank you Discovery and Ele Leeuw for assisting yesterday when I got stuck. Really happy with your service and the service of the team that came out to assist. Thank you again
56 replies
64 months ago
Online PBX setup
I just want to thank Johan Joubert and Stephan Hitge for assisting us in a time where we needed it. They setup our phone system with a new number with zero pain. Thank you again
56 replies
65 months ago
Sunlyn/Sasfin - rental finance issue
I must say we have not had the best experience as a new client of Sunlyn / Sasfin. We recently upgraded our rental agreement for our printer and PBX. The service company subsequently seeded the rental agreement to Sunlyn/Sasfin. We have run into a problem with the service provider within the first month of the agreement and have notified the bank of this. Equipment not working 100% and equipment not installed 100%. The bank in turn has not really made an effort to assist us, their new client, in resolving the matter with the services provider. Taking into account that we now have a joint service provider and that we, in turn, are their new client. I must say this has been very disappointing and quite an eye-opener as to how the industry works.
0 replies
66 months ago
Olipro contracts
I thought I would write a review on this company. If the option to rate it a zero was available I would rate it at that level. The experience I have had with Olipro has probably been one of the most painful business experiences I have had in years. From the beginning of the contract, we have had issues with what was promised and what was delivered. The equipment delivered dit not work 100% and was not resolved 100%, not all the equipment was installed and the billing was not correct. I have tried having meetings with management, Craig Gordon, as well as the salesperson that sold us the solution, Khylie Robus, but no resolution has been found almost 2 months after. I just thought I would let other prospective clients know.
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
6 (50%)