DN
Deserene N
Active since Apr 2018
12
Reviews
0
Industries
Reviews
12 reviews31 months ago
Bad service from Innovation Group
I renewed my policy in February with the Innovation group. It is now September and I decided to just confirm if all is ok as another company called me regarding my vehicle's expired warantee. I honestly had no idea that my policy was inactive and that the innovation group had not debited my account. I am now trying to find out the reasoning behind this . Apparently customer care states they have asked the questions at the relevant division and they dont get feedback on the root cause. I tried to be put throught to complaints division and apparently there is no direct line and now I am awaiting for a call to be logged . These people at the innovation group have no idea what is customer service. And why is there no complaints divison direct line . Thats should be key to any business development and improvement.
131 replies
38 months ago
Claims process is disasterous
Do not consider them . The claims process is exhausting , frustrations and quiet frankly I was made to feel like an idiot, You don't have peace of mind. They don't give you the full details when you ask questions. Each person tells you something else. 3 weeks I'm trying to book my car in. They even made me renew buy telling me my claim will be sorted . Don't even go there . As soon as I find something better. I'm cancelling !!OMG Instead of giving me a migraine the innovation group should give better customer service
53 replies
40 months ago
FNB needs to beef up their service to their private banking clients.
It is the frankly a mammoth task to get hold of your own private banker. For some reason FNB has Failed in this aspect to stay connected with their clients. Why is there no service. Further more I have tried to complain and no number available so I opted for a form. When I tried to phone the private suite the people there are not very professional and cannot put you through to your banker. A number for my banker was given to me . I tried the number it rang and no answer . After a while I had to again call private suite and was told that that is the incorrect number. I was given another number . The question is where are they retrieving the info from. Time is off the essence. Nonetheless to top it all the banker was unavailable so my issue still exists . Further more how horrendous it is to find out that you have to pay R50 rand for a bank statement . Oh my soul !. Why would a bank charge be that high. Why when we need their help the most it comes at a hefty price . Dear FNB is that how one tries better banking services and put the peoples needs first.
132 replies
41 months ago
Liquid Rubber Middleburg
Used their product and I am amazed . It works brilliantly . Their service i great and they do come out to fix any leaks or damages should it not have been identified initially. Really great product
0 replies
42 months ago
Incredapeg , great service , brilliant product
The most brilliant service I have received in years. Oh my word , they were fast efficient and the courier surprised me . Their communication was up to date and the product is brilliant I had been waiting for a good sale and when it happened I instantly purchased. Very very happy with my product. I will recommend them anytime #Proudlysouthafrican
0 replies
42 months ago
Takealot : service keeps getting better!!
Their service is brilliant . I cannot believe how they have progressed over the years. Their couriers and service standards just are on an increase. You have peace of mind and the products arrive sooner than expected . Well done takealot
0 replies
42 months ago
Snatcher : Service is Pathetic
There is a strong communication gap in this company and no one bothers to follow up on orders and refunds more especially I received my parcel partially complete as they did not have stock . When trying to follow up on the refund I was notified it would take 7 days . About 3 weeks later I had to mail them for feed back and I was informed that the matter is now with another consultant as the previous consultant had resigned .Better than that I still have to wait 7 days . PS I am still waiting for my refund!! Worst service ever . And where have you ever worked wiht a company that does not havea call center . Highluy highly disappointing and frustrating
0 replies
43 months ago
Snatcher : Poor service
The worst service ever. I will never ever order again . Pay a little more get peace of mind and use takealot . You can't call them . Realised that only after I placed the order . They send you emails and only they can call you. They do not communicate timeously with you .You ask for feedback and then they inform you they are out of stock . Still awaiting feedback on my payout for my refunded items .I asked for a full refund for my entire purchase and they ignored that . Their service and attention to detail needs attention. Would not use them again .Trust me I was in state of panic with this company and whether i would get my goods. SO after much deliberation some of the goods arrived and again till awaiting my refund and my new invoice for the goods received
0 replies
46 months ago
AA needs to be more efficient
For the first time since Ive been a member .I called the AA for roadside assitance. Stuck 30km outside Upington on N14 and knowing I still have 900 km to my destination. Its pouring rain .Im freezing and alone and scared. The operator asks so many questions and then instead of hurrying the process she starts telling me I have 5 times I can call the AA for the year. Then she asks me if I have lugs for my wheels. Im sure the wheels have bolts .. and she obviously got her wires crossed if ahe wanted to know if i had lugs for towing . Oh my word seriously !! Instead of calming me down and showing empathy she's giving me that useless information whilst i'm in a state of panic. 2hrs later my tyre is changed but the best part a tow truck was sent to tow my vehicle when all I asked was for assistance to change my tyre. I distinctly told them my spare was in the boot. What dreadful service. Seriously AA. Standing on the side of a lonely road in the rain,teying to get reception .trucks passing and the water spraying on me and i must now listen to unnessary information about the policy . I suggest that next time call a client when we are not in a state of emergency and explain all other terms and conditions on the policy. I am sure the telephone call wouldnt cost much.
134 replies
78 months ago
Poor service from Makro and Samsung
Pathetic after-sales service from Makro I bought a Samsung washing machine from Makro with an extended warranty. On Sunday last week, the machine failed to switch on. It has been 10 days since we contacted Makro for assistance and to date, no one has attended the machine. And mind you we've contacted them several times Is this pathetic after-sales service we get from Makro? they don't even have the decency to call us back with feedback no matter how many times you call them. How many times will your call center log a dispute on the same appliance, As far as I am concerned Makro took on the responsibility to sell Samsung appliances and it is their duty to follow up and ensure my machine is fixed? Each time one calls the customer care they apologize profusely but all the apologies in the world won't get that machine to work. They have passed the buck onto us to contact Samsung and Samsung give us the run around as well. It is very easy to take people's money and then ask them to take extended warantees but when the time comes to live up to their side of the agreement then the customer is made to suffer and beg for assistance. What is even worse if you ask to speak to a manager they will never put you thro to one ..so exactly who is controlling the call center??? I live in Middleburg Mpumalanga and apparently the Samsung technicians only visit places like Middleburg once a week. And that is what the technician told us.. So maybe Makro should put up a sign to advise customer like us not to bu such appliances as the technicians can hardly come tot areas like Mpumalanga I have a family of 5 ...SO who should I send my laundry bill to Makro or Samsung!!
105 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
2 (16.666666666666668%)
3 Star
1 (8.333333333333334%)
2 Star
2 (16.666666666666668%)
1 Star
6 (50%)