JH
Jennifer H
Active since May 2018
9
Reviews
0
Industries
Reviews
9 reviews71 months ago
Price increase during Covid-19
Edenvale I've had a unit for 10 months, they now want to increase rental by 10%, they don't wait for annual increases like other companies do It is Covid-19 pandemic, people are battling financially, many unemployed - they clearly don't care Imposing increases during this crisis is really unfair & not justifiable given that many companies have waived fees, premiums etc.
105 replies
75 months ago
Misleading Ads
Misleading Ads I am an existing client, saw the Ad for Essential product ...... OUTsurance In essence their Ads are misleading, it is NOT comprehensive insurance One of the outsurance team leaders called me yesterday to explain Their Ad is for the Essential option - comparatively like a Hospital Plan vs Medical Aid You only get paid back 40% of value in the event of a write off & you get your s**** back (I asked what about a bent chassis - she quickly said "there are car repairers who will fix that"), she clearly has no clue technically I told her that increase is higher than inflation, she insisted inflation is 10.5%..... she is clearly uninformed Or very confused I asked about "driver assist", she said outsurance clients had no need for them, hence not an offering.... rubbish I have used this option at least 3 times with my former insurer I find it quite amazing that you cannot email them, only calls, yet when you make an adverse public comment the emails from their are forthcoming She also would not give me a chance to finish speaking & became quite argumentative when asked uncomfortable questions
56 replies
79 months ago
Professional Movers
Excellent, efficient service - great team
105 replies
83 months ago
Continental China - non existent customer service
Continental China brags about being in business for many years...... don't know why, their customer service is non existent???? Their website gives NO customer contact details, you have to go via a stockist or contact their factory shops, they also have NO pricing on their products ...???? I have sent 3 emails to the Johannesburg Factory Shop with a detailed spreadsheet of what I need - specifically addressed to DAVID ..... david@cochina.co.za - I have had NO response, not even an acknowledgement of receipt I know the mails have been read, as I put a "read receipt" notification on all my emails They should replace their slack staff or offer a customer care contact person ????????????????????
0 replies
83 months ago
Bad service
Bedford centre & Park Meadows closed on a Sunday, website says it is open!!!! Eastgate - deposit ability NEVER available??! Bedford Centre - deposit ability OFTEN unavailable ??? Generally a badly organized, poor service bank Their fees are also questionable.... many of the "new" banks far better deals
75 replies
90 months ago
King Price - no bank details available
Advised KP my debit order wouldn't go through & would make a manual payment i.e. EFT To get bank details out of them is like trying to get blood out of a stone - the d/o "bounced", got an sms "insurance susensed", yet email states "15 days grace" SMS gives link to pay manually, but my bank is not listed, so I have to load KP onto my banking portfolio manually Still waiting for response to actual bank details ???? Shaakirah Choonara keeps responding by email, but not giving me the info I need - what is so difficult to comprehend??? I have at least 4 calls a day from their customer call centre, yet no-one can assist .... ridiculous ?
210 replies
95 months ago
NICCI BOUTIQUE - INFERIOR QUALITY & BAD CUSTOMER SERVICE
Nicci Boutique owners have a pathetic attitude I sent them a mail re. a pair of imported pants I purchased (their Italian range of clothing is extremely inferior in quality) They agreed that their seems to be a problem with "stretch"in the fabric etc. as per feedback from several customers (this in a reply email to me) I returned the pants to their Eastgate store (together with a copy of my email for reference purposes) They could not find the correlating transaction for my returned purchase as it went through their Bedford Centre store I was told by Jenny at Eastgate not to worry - the slip will be found & I could then purchase goods to the same value when they have located the transaction slip On that same day 30 May 2018, I was persuaded by Jenny to purchase as they had a 1 day discount of 15% on all new stock - foolishly I proceeded to buy from them once again I received a call from Jenny on Tuesday 12 June 2018 to say the owners refuse to reimburse me the original purchase amount, I would only get back R120 from the original R 500 +- that it cost - when I asked why, she said had it been on sale NOW that is what the cost would be !!!! What the hell does any of that have to do with the price of eggs ???? - the pants ripped due to poor quality fabric/or stitching I have spent thousands at their stores - they are very expensive, at least 40-70% more expensive than most other up market clothing chain stores.....I assured Jenny that I will NEVER purchase another item of clothing from them again & told her to tell the owner/s to keep the measly R120 of my money they want to give me back (ie. not as cash, but as a credit against a further purchase....the mond boggles...... ) I have noted that they have NEVER responded to any complaint lodged on HELLOPETER , (mine I'm sure will also be ignored) They are clearly self assured of their clientele loyalty - I will make it my personal mission to tell all my friends about their inferior quality & bad customer service/attitude going forth...... perhaps they will take heed of customer complaints & doing something positive/proactive in future........I doubt it !
0 replies
96 months ago
KING PRICE - liars, rip off and extremely poor customer service
I have been insured with King Price for years (2014 - a total of 5 years) POLICY - KP ********** When I requested cover for my vehicle initially, I advised the following:- I have smash & grab OEM fitted alarm Tracking Device - I was told this was not necessary for cover I have just read my POLICY SCHEDULE - updated 1 May 2018 when they had another price increase (don't believe the 'your premium decreases monthly' .....marketing con to garner clients) where it emphatically states "NO tracker required" I have had to remove the tracker device earlier this week & advised KP this morning via email as after 6 weeks of testing by 2 independent vehicle repairers it was found to be the technical cause of battery drain on my vehicle resulting in having to jump start my vehicle every 2 days - in other words I had NO choice In fact, KP had to come out to jump start my vehicle the 1st time this problem occurred in March - they are welcome to check their records... Besides that, this insurer is far more expensive than others - one would think that like other insurers the following would positively impact premuims :- Private use only fully paid up (has been from day 1 as I bought it cash) vehicle market value has decreased dramatically over 5 years..... When I sent a mail this morning to advise that the tracking unit has had to be removed, explaining in detail why, I get a call back to say my premium will increase ......the more I told them that it is stated in the Policy that it was NOT a requirement the more they argue that it impacts negatively ???? Is this 'all of a sudden' - why does my policy state that it was not a requirement, which I have known about from day 1 or I would not have mentioned it in my initial mail to them this morning ????? I advised via email this morning that I am aware that the tracking device was not a requirement - staff (2 have phoned) and both proceeded to talk over me & would not let me state what I had to say - hence this post on hellopeter PS - Their "car collection" service they offer also sucks, I have been left high & dry all hours of the night in 2 instances - shocking, they claim they outsource this service, if so, I suggest they get new service providers !!!
106 replies
97 months ago
Movit Mobility Storage rates
I have had goods in storage for 2 plus years Movit Mobility rates are exorbitant (they ***gyback on Africa Transport Holdings, which I became aware of upon receiving my 1st invoice) , because 3/4 of the quote constitutes insurance, they do not allow self insurance, clearly because this is where they make their money! Last year, annual increase 10%, this year another 10% - when you query you get told "beyond our control" ???? Not so, it is because they depend on a 3rd party for storage, which you are not told upfront Inflation is way below 10% & has been for the last couple of years - their increases are not justified, pure greed I have several trees ? at their facility which they are supposed to be taking care of - not sure if this is being done - if you visit their facility to collect something or to check on your goods, you are charged a fee???? Surely this should be allowed - I have had goods in storage previously & was allowed access as & when required at no cost - makes one think they are "hiding" something I hope to be able to move my goods out soon - I've had a delay in relocating for various logistical reasons, unfortunately !!!
0 replies
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5 Star
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1 Star
8 (88.88888888888889%)