TP
Tamzin P
Active since May 2018
54
Reviews
0
Industries
Reviews
54 reviews1 month ago
Refund my Premiums
My claim was settled and the Assessor confirmed that the premiums collected after the date of the accident of my vehicle, would be refunded. He has been following up for 3 weeks with the Customer Service team with no joy. I have not received my refund nor any communication from King Price regarding this. Please refund my premiums.
53 replies
1 month ago
Refund my claim
I specifically called your service centre and asked a consultant if I was on PMB to cover my the******'s fees and they confirmed that I am. I asked the consultant on te line to double-check and they re-confirmed that I am covered to visit my the****** and that I would be reimbursed after paying my the******. I went to see my the****** based on the confirmation of your consultant and when I submitted the invoice, your claims team rejected it because it is "out of PMB". As per my conversation with your client service consultant, my funds should be refunded. I called your client service centre from my number on record after 10am.
106 replies
1 month ago
Refund my premium
My car was settled by insurance in 27th February and the premium was collected from my bank account on 28th February. I have called Wesbank twice and emailed for feedback with no joy. Pretty Dlamini, in the Legal team, has been sitting with my case for more than a week. I have also inquired when the line item will be removed from my FNB banking app. This is such a disappointing experience with WesBank. They are quick to collect funds from your bank account but slow to refund.
106 replies
2 months ago
Bonitas rejecting claims without a valid reason - second complaint
I am still waiting for a response to my complaint logged on 22 February2026; almost 2 weeks ago.
56 replies
3 months ago
Amazing service and returns
The best service and returns on my Retirement Funds. So happy I decided to move over to Alexander Forbes!
56 replies
3 months ago
Bonitas rejecting claims without a valid reason
Claim one VRG0020480385: I am on a plan where a co-payment is to my Doctor after consultation. I visited my Doctor on 4 November 2025 and I paid the full amount. When I submitted the claim for the balance to be reimbursed, it was rejected for "Not Covered Unless PMB". I have been a patient at that practice for 2 years. Claim two VRG0020524188: On my second visit to the Doctor on 3 January 2026, I paid the full amount to the Doctor and when I submitted the claim to have the funds reimbursed, Bonitas paid the difference to the Doctor's practice instead of to me (this means that I paid in the Doctor in full and then Bonitas paid the balance to them as well; the balance should have been paid to me). I would like both of these issues rectified as soon as possible please.
224 replies
3 months ago
Bonitas is costing me money
I changed employers from 1 November 2025 and my Bonitas medical aid was transferred from my previous employer to my current one. I am on the BonStart plan where I make a co-payment to see the Doctor. When I went to the Doctor after 1 November 2025, I was informed by the receptionist that my medical aid rejected my co-payment as I had an "invalid membership". I paid the practice in full. I called Bonitas and they were insistent that my details were captured correctly. I went to the Doctor for a follow up a few weeks later and the same issue surfaced. I tried to submit a claim, hoping that would work, but Bonitas rejected the manual claim. Last week, for the third time, I needed to see the Doctor, and again, the same issue arose and I was given proof that my details were captured correctly by my employer. I am deeply frustrated as I have contacted my employer who has provided me with confirmation that my details were captured correctly. And I keep having to pay out of pocket to see my Doctor. I have been consistently paying towards my medical aid and have paid out of pocket for the last three consultations without being reimbursed. I need Bonitas to investigate the issue and reimburse me for my three paid consultations.
112 replies
3 months ago
Harassment and badgering - stop it
I put my contact details in once so that I could obtain a credit report. Your consultants have contacted me more than FIFTEEN times in 3 days from numerous when I have repeatedly told them not to. TAKE MY NUMBER OFF OF YOUR SYSTEM. Do I have to scream so that your consultants, who cannot comprehend English, will understand? Should I type it in hieroglyphics? Perhaps a different language? Stop contacting me.
56 replies
10 months ago
Over-promise and under-deliver
I initially spoke to Karen who was extremely helpful - but it was all lip-service. I booked a ticket and Travelstart deducted the funds from my bank account but did not issue a ticket. I immediately called them to issue the ticket after calling 4 times and 30 minutes later, I finally got through. My issue was escalated to Bradley in the recoveries team and I was promised a call back (they close at 14:00) within 10-15 minutes. I even double-checked with Karen that Bradley would call me back. It has been one hour with no call and funds were deducted from my bank account and their Support Centre is now closed. Your over-promise and under-delivery is disappointing.
0 replies
14 months ago
Since you cannot respond to emails maybe you will respond to a complaint
This is by far the worst experience I have ever had trying to transfer my funds. This is also exactly why I am transferring my funds. Your turnaround times, communication and overall service is appalling. I have been waiting five months to transfer my funds to a more reputable institution and your team are dragging their feet. I have emailed B Sirovha, S Nagdee and J Mahass multiple times requesting feedback and they are awaiting for confirmation from the tax team according Aadil at 27Four. The tax team has nothing to do with my Section 14 transfer. Your staff clearly do not know what they are doing.
0 replies
Review Distribution
5 Star
6 (11.11111111111111%)
4 Star
1 (1.8518518518518519%)
3 Star
0 (0%)
2 Star
7 (12.962962962962964%)
1 Star
40 (74.07407407407408%)