TR
Tebogo R
Active since May 2018
24
Reviews
0
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Reviews
24 reviews16 months ago
Appalling service for gift card reissuance
Lost a gift card, completed replacement gift card forms and affidavit and sent to Woolworths Mall of Africa on 6 December. Was assisted by Amenda and she was out of office when I sent the required documents. The lady she handed over to didn't monitor the mailbox. Monday 9 December I called to follow up on reissue of gift card only to be told that my email has no attachments. I resubmitted. Been waiting for a week for reissuance. Gift card department has apparently been out of office for the past 2 days, they also don't have a direct number so the store can only reach them via email. Thambane from Woolworths Mall of Africa said they can't assist me until I receive the new voucher number via SMS, he put me through to customer service to lodge a formal complaint, they also said they can't assist. I've been driving to Mall of Africa the entire week from Pretoria with the hope of getting the voucher to make urgent purchases which I couldn't find in Menlyn. I've been taken from pillar to post. What a disgusting concept that the gift card department has no direct line, and that they've all been out of office for 2 days and with no one to assist with customer queries and escalations. I'm disgusted and appalled by the service I received from Woolworths.
0 replies
30 months ago
Disgusting service, poor quality appliances
We bought an LG washing machine from Makro Silverlakes on 8 November 2023. The washing machine has been leaving stains on clothes since we bought it. We have complained numerous times in the past year to Makro, and LG technicians have come through to check the washing machine, clean the filters etc but the washing machine still leaves stains on clothes despite us doing regular cleaning of the drum and filters. We have contacted Makro Silverlakes again and told them that we want the washing machine replaced as it is still under guarantee and warranty. Ofentse Makgaba is taking us from pillar to post saying the washing machine cannot be replaced and that the guarantee is only 14 days? We were told that the manager Lisa Cotty will give us a call, she instead delegated and asked Albert the appliance manager to call us. Albert is also adamant that the washing machine can't be replaced "as there is no fault with the washing machine". How can a customer be so unhappy with an appliance and be taken from pillar to post? We want our money back because we have been very unhappy with the appliance and service received from Makro.
131 replies
31 months ago
Damaged luggage bag no compensation
Our luggage bags have been damaged not once but twice while checked in with Cemair. We sent them an email but they responded with a long email that basically said they don't compensate for damaged luggage. Atrocious service, at least FlySafair takes responsibility when they are at fault!!! I'm so disgusted at how you begin the email with pretentious empathy but end it off by saying you are not responsible for the damage and will therefore not compensate us but we should rather contact our travel insurance. Sies on you! My very expensive Cellini luggage bag is now damaged and needs to be discarded because we can't use it anymore!
0 replies
31 months ago
Damaged luggage bag no compensation
Our luggage bags have been damaged not once but twice while checked in with Cemair. We sent them an email but they responded with a long email that basically said they don't compensate for damaged luggage. Atrocious service, at least FlySafair takes responsibility when they are at fault!!! I'm so disgusted at how you begin the email with pretentious empathy but end it off by saying you are not responsible for the damage and will therefore not compensate us but we should rather contact our travel insurance. Sies on you! My very expensive Cellini luggage bag is now damaged and needs to be discarded because we can't use it anymore!
0 replies
32 months ago
Terrific Tuesday is deceiving
In an attempt to purchase the Champagne Bucket yesterday on the Terrific Tuesday, the sight was buffering. Turns out that the product was "oversold" hence I could not finish my purchase. Apparently the item will not be restocked also... Why put something on the website if we won't be able to purchase it? Very frustrating, upsetting and disappointing!
132 replies
32 months ago
Terrific Tuesday is a ****
In an attempt to purchase the Champagne Bucket yesterday on the Terrific Tuesday, the sight was buffering. Turns out that the product was "oversold" hence I could not finish my purchase. Apparently the item will not be restocked also... Why put something on the website if we won't be able to purchase it? Very frustrating, upsetting and disappointing.
0 replies
33 months ago
Atrocious service from Quinton Jafta at Canal Walk
Received the most disgusting service from Quinton Jafta at Game Canal walk. So obnoxious and atrocious. Totally disheartening and disrespectful.
0 replies
37 months ago
Simphiwe Khumalo is very rude and arrogant
Simphiwe Khumalo from the retentions department is the most arrogant, obnoxious and disgustingly rude Miway representative. Please listen to our phone call conversation from today for proof. I’m actually embarrassed to still have my car insurance policy with Miway.
106 replies
37 months ago
Case closed abruptly
How do you close a case abruptly with no correspondence thereof? We were asked to respond within 7 days to your correspondence, of which we did after 30mins of receiving your email. We even sent a follow up email prior to the 7 days lapsing, and we haven’t heard from you since. Today, a month later, we called to follow up on our case and we were told that the case has been closed, when a conclusion or ruling hasn’t even been reached / made. Do you really have the interests of consumers at heart? are you really protecting and assisting consumers?
0 replies
38 months ago
Dash forced tips, but awful service
Why force us to give tips to the Woolies Dash driver when they can't even deliver the parcel to my door, but rather leave it at reception and complain that they have a million other orders to deliver and don't have time to waste? Why are tips not discretionary, depending on the service received? We already pay a delivery fee so I don't understand why tips are forced. What is your policy regarding deliveries at apartments? Are the drivers supposed to dump the orders at reception and hope for me to go get it? If the order is not complete, who will be held liable? Half the time half the items are not even available.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
24 (100%)