NK
Ndumiso K
Active since May 2018
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Incorrectly charged a radio fee now I’m getting the run around
I was incorrectly debited a radio fee for the month of December when this is not supposed to be charged to me because of the type of alarm system I have. When I called in to query this I was told a credit controller would be assigned and initiate the refund. The last communication is received from this credit controller was last week Tuesday. I’ve sent her 3 emails with zero response. I’ve tried calling everyday since and can never get through. I just want to be refunded the amount that was incorrectly debited. Why is that so much of a hassle.
53 replies
17 months ago
Absolutely Convenient!
I’ve always dreaded to register because I’d have to get a physical card but thanks to the V+ Rewards App, I can use my virtual card and not have to worry too much about carrying too many cards! Quick and easy registration too.
56 replies
29 months ago
Cancellation request gone horribly wrong.
I called in to cancel my 300Gb line with vodacom on the 2nd of November. The consultant I spoke to confirmed the line has been cancelled but once I dropped the call I received an SMS indicating that I had migrated to a different plan. I then called back to inform Vodacom that at no point did I agree to being migrated to a different plan, I cancelled the contract because I'm trying to reduce as much expenses as I can during these trying economic times but it feels like Vodacom is trying to take that from me. The next consultant I spoke to said this would be dealt with and the migration cancelled accordingly since I never agreed to it. A month later, here we are and it is not cancelled, I would go so far as to call this *****ulent, how do I get attached to an obligation for a contract that I never agreed to. I would like to be contacted by a manager as soon as possible to resolve this matter before seeking a resolution through the Consumer goods and services Ombudsman. It is really disappointing that I've had contracts with vodacom for almost a decade and get treated this way.
142 replies
33 months ago
I just appreciated dealing with Keamogetswe Motlhokwane
I just appreciated dealing with Keamogetswe Motlhokwane. She answered all my questions and I left the call very satisfied that the interaction covered all bases of my queries.
60 replies
34 months ago
Amazing. Does what it says on the box.
It is great to work with an insurance company that gives no false promises and does exactly what was set out at the beginning of the relationship. I would recommend them to anyone.
53 replies
35 months ago
Makro is showing everyone else how it's done. awesome.
I absolutely love that I can avoid long queues with the online shopping and delivery. Not once has my order been mixed up or delayed. I really commend the service received especially from Makro Strubens valley. The staff there is really on the ball.
53 replies
35 months ago
Possibly the worst service I've ever received.
I had a tracking device installed to my vehicle about 6 months ago and have been paying for it each month ever since. About 4 weeks ago I was involved in an accident and the vehicle was subsequently towed and kept at a yard while my insurance attended to my claim. Not once have I received any notification from CarTrack regarding the device. I might as well have not had any device installed at all since they have no idea where my car is. I've called CarTrack numerous times to ask why it is that no alerts were given when I had an accident or when the car battery died at the tow yard. They keep telling my that there has never been an alert on the device ever since it was installed. My car has been written off and I can't even get them to retrieve the device before the insurance moves the vehicle. I now wonder whether I've had a faulty device in the car this entire time. The service has been shocking to say the least, not a single call centre consultant was helpful, most were in fact dismissive of my queries. I'll never recommend this company to anyone.
53 replies
44 months ago
All managers should aspire this level of efficiency.
I would like to compliment the manager of Westgate Vodacom. I was dealing with a repairs query that had brought much frustration and had soured my relationship with vodacom. I don't recall the gentleman's name but when I requested to speak to the manager he very promptly resolved anything and I was a happy customer again within 10 minutes of speaking to him. I implore you to recognise and reward the Manager of Vodacom Repairs Westgate.
74 replies
44 months ago
Vodaom repairs has been giving me the run around for 3 weeks now, I am still phoneless!
I took my LG V30 in for repairs at Westgate Vodacom on the 5th of August and received a job number 20158795, after two weeks the device was returned back to the store without being repaired as it was beyond economic repair. I was then told that the device was not supposed to be returned to the store as the Advanced repair centre was supposed to submit a claim from insurance to replace the deviced as I have comprehensive insurance on the device with vodacom. This led to device having to be sent back to the advanced repair centre and a new job number being populated, job 20168816. On the 22nd of August I then get a call from a repairs consultant who says I need to accept a quote for R12 880.00 which will be submitted to insurance so that I can then get a brand new device since they don't have the parts for the phone and the phone stock itself because my device was long discontinued. I accepted the quote and was informed I would get another call the next day to confirm that I can go back to the store for a new device. This morning, 23rd August I get another call saying that things have suddenly changed and vodacom has to order a "good as new" device and will take a further 7 days for me to receive this device. I find it rather ridiculous that I need to wait that long for a replacement device after the mess that has already happened, none of which is my fault. I have had countless contracts with vodacom and I'm simply not used to such treatment and consider it a disappointment. How on earth does it take a total of 19 days and counting to essential replace my device since it never seemed like it would be repaired?
296 replies
68 months ago
Complaints sent to Mr Delivery ignored.
I've sent through two complaints regarding the quality of my food to Mr Delivery and both times they failed to get back to. Even though I attached images showing that no reasonable customer would be happy with the food purchased. Mr Delivery is not the only service provider for this so I'll surely be taking my business elsewhere if complaints are blatantly ignored by the company. The order numbers for my complaints were #DFD35716342 and #DFD32651438
0 replies
Review Distribution
5 Star
4 (25%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (68.75%)