ZH
Zakhiyya H
Active since May 2018
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Unprofessional Handling of a Basic Jetour Software Update
I had an extremely poor and frustrating experience with Lazarus Kia Centurion. I took my brand-new Jetour in for a simple software upgrade — a job that should take around 30 minutes. Instead, I spent nearly two hours at the dealership, only to be given what appears to be completely false information. Two staff members, Elnay and Marnus, told me the update could not be completed because the flash drive required a password linked to the vehicle’s VIN number, which they supposedly had to request from Jetour South Africa. I was told they would contact me once they received it. Weeks passed with no communication whatsoever. I eventually had to follow up myself, at which point Elnay admitted she had forgotten to get back to me. She then told me that the manager at Kia New Sales said they cannot perform the upgrade and that I should return to the dealer who sold me the vehicle. This explanation directly contradicts Jetour policy, which allows authorised service centres to perform these updates. The whole situation raises serious concerns about competence, transparency, and basic customer service at this dealership. To summarise: • I wasted two hours at the dealership for a 30-minute task. • I was given misleading information about a VIN-linked password. • The dealership never followed up as promised. • I had to chase them weeks later, only to be told they would not assist. For a customer bringing in a brand-new vehicle, this level of service is unacceptable. If this is how customers are treated for something as basic as a software update, I would strongly caution anyone considering using this dealership for Jetour servicing. Very disappointing experience.
0 replies
25 months ago
Stay away from this business selling defect vehicles
Stefan(dealer principal) and Cameron (manager) do not comply with the CPA. Bought a used vehicle. Problems from day two. In two months of having the vehicle it was over a month at the workshop. A dealership who says it's normal to have the error lights flashing bright and says we damaged the headlights when we have photo evidence it was always defective. After giving them numerous opportunities to repair they do not comply with CPA to refund. We still within our six months warranty period. And we even paid extras for warranties.. What a ****.
0 replies
32 months ago
Cancels half the order
Needed clothes on a deadline. Only to be told the evening before delivery they have an inventory error and can't deliver half the order. Now I have to wait for my money back in my account and still look elsewhere for an alternative product. They offered a measly 10 percent discount which wont even cover delivery expenses. Not to mention their call Centre is non existent
0 replies
35 months ago
***********
Wimpy eldo square. Placed an order for collection. They gave no chips. Said I must go back n pick it up. We all have busy lives no time to go back due to their incompetence. Manager in the bathroom. Did not even bother to call back.
0 replies
38 months ago
Can't approve a needed OP but expects you to do half a procedure each time and double your recovery period
**** service. If I could rate it ZERO I would. DO NOT JOIN THIS SCHEME It is a **** show. They have become a ruthless bunch. Client welfare is the least of their concerns Member for the past TWENTY YEARS. My mother needs a foot op urgently for BOTH feet. First they don't want to approve at all. Then they want to dictate that she should do it over two operations. They are not a health care provider and this is unethical. I will be canceling this excuse for a medical aid and will be moving to discovery and I advised all Colleagues and family members to do the same
168 replies
53 months ago
False advertising
Falsely advertised a pool cleaner gemini Twinsweep at 999. When I add to cart price jumps to 1099. Complained at call center. Lady said that the increase is due to blue dot being over. However the 999 is still showing on their platform. This is false advertising. Also they very misleading they said it initially was 1400, which it never was. These machines don't sell at such a high price anywhere. Just a ploy to get you to purchase
0 replies
96 months ago
Disappointed ABSA homeloans process
ABSA homeloans. my secondary bond account, was settled with a credit balance in my favour. I was told by the homeloans division I need to go in to the branch and give instruction to close the account and transfer the balance in to my cheque account. This was duly done at ABSA Valhalla branch on Saturday 5th of may 2018 , after consulting with Pranitha Ramchander. Two weeks later (today) I call homeloans for feedback since I have not yet been debited. According to them no instruction was given up to today. I thus emailed Pranitha for feedback. She just acknowledged receipt of my mail but does not reply. How many times do I have to go in to the branch to have a simple matter settled? This is unacceptable, I refuse to pay further admin fees due this account still being opened.
53 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)