KM
khetha M
Active since May 2018
48
Reviews
0
Industries
Reviews
48 reviews4 months ago
Only get service after complaining
Every time you need a FNB attending to your request you need to complain here that’s the only department that seems to work at FNB the complaints department. FNB please close my business credit I don’t get what’s complicated in this request.
53 replies
5 months ago
It’s 2025—Why Can’t I Just See the Price and Join Online?
It really shouldn’t be this difficult to find out how much a gym membership costs. Prices shouldn’t be a secret that require me to go through an unnecessary “interview” with a sales rep. Just list the information—like membership fees—clearly on the website. I should also be able to sign up online through a simple self-service process. It’s 2025, after all—this should be standard by now, not a struggle.
53 replies
5 months ago
Deeply Disappointed with FNB’s Service
I’m extremely disappointed with the level of service at FNB. It has become clear that the only way to get anything done is to complain — and only then does someone finally act. That’s not how a professional bank should operate. Every time I reach out for assistance, the process is unnecessarily slow, unhelpful, and frustrating. The service feels disorganized and reactive instead of proactive. It shouldn’t take multiple follow-ups or complaints just to get basic banking matters resolved. As a long-time customer, I expect better — better communication, better accountability, and better customer care. FNB needs to urgently address how poorly they handle queries and service delivery. At this point, the experience feels useless and unreliable. Unless there’s a serious improvement, I’ll have to reconsider my relationship with the bank.
71 replies
6 months ago
Useless useless
They charger a premium price for a delivery they’ll never do. Useless is an understatement. If you have something time sensitive and important for delivery stay away
0 replies
6 months ago
Extremely Disappointed with Discovery Invest’s Lack of Response
I’m honestly very disappointed with Discovery Invest’s customer service. It’s as if they don’t need your business or simply don’t care. I’ve sent three emails — two to Discovery Invest and one to Discovery Life — and the difference in response has been night and day. The Discovery Life team reached out multiple times, showing genuine concern and a willingness to help or at least check if I had been assisted. Meanwhile, the Invest side has been completely silent — no acknowledgment, no follow-up, nothing. For a company of Discovery’s size and reputation, this kind of lack of responsiveness is unacceptable. It leaves clients feeling neglected and undervalued. I truly hope Discovery Invest reviews their client service processes, because right now it feels like they simply don’t care.
53 replies
6 months ago
Disappointed by Conflicting Information and Lack of Professionalism
I am extremely disappointed with the level of service I’ve received from FNB recently. I’ve been given conflicting information from different staff members on several occasions, which makes it difficult to trust the advice provided. When my private banker went on maternity leave, there was no clear handover or temporary replacement assigned to assist me — leaving me without proper support for weeks. This lack of continuity is unacceptable, especially for clients who rely on private banking services. The call centre experience has also been frustrating. The staff are often unprofessional and seem poorly trained; something as simple as transferring a call becomes a major challenge. I’ve spent far too long on hold or being passed from one department to another with no resolution. It’s also disappointing that something as basic as decreasing a business credit card limit requires writing an email instead of being handled quickly through online banking or with a phone call. For a bank that markets itself as digital and customer-focused, this process feels outdated and unnecessarily bureaucratic. Overall, FNB seriously needs to improve communication, staff training, and internal processes if it wants to live up to its reputation for innovation and customer service.
53 replies
13 months ago
Can not see my transactions
It has been full week since I can not see transactions on my account. I have reached out to Nedbank with no luck. This is really frustrating and wrong in so many levels that I just see my bank balance changing but I can not have site of why? This is also a security flaw as ***** could be committed on my account but I can not tell cause I can not see my transactions. According to the Nedbank they know some clients have been affected which frustrates the most cause it means they never felt the need to make the affected customers aware. As a software engineer I am failing to understand why it is taking so long to fix this issue?
0 replies
21 months ago
Failing to deliver a card
It is disappointing that one has to wait over 2 weeks just for a card to be delivered yet one is told they can't transact on the business credit card in the absence of the card. I believe ordering a card is one of the simplest things to do but I learnt that my card was being delivered to an address I never requested it to be delivered at when I called FNB, further more the agent I spoke with said he can't pickup the branch which I wanted the card to be delivered to, he says branches in Roodepoort were closed yet the branch is in Featherbrooke in Ruimsig is fully operational and very open. It showed me the staff itself is not clued up about they're own business. I cancelled the card today as I even suspect it has been compromised since it has been out for so long with out ever getting to me.
112 replies
28 months ago
MTN Staff not properly trained.
MTN staff is not clued up about their products, I wanted to get an eSim they could not assist on how to add one, one of the guys suggested I stay aware from eSim. I managed to do some research on the internet and added the eSim with ease. MTN I recommend you train you staff about the products they're meant to be assisting clients with.
0 replies
32 months ago
unauthorized inquiries on my credit profile
I am confused as to why FNB made a credit inquiry on my profile. I did not apply for anything from FNB or anywhere else for that matter, but FNB is just making unauthorized inquiries on my credit profile. Can someone from FNB explain to me why? Inquiries negatively impact my credit profile, so why just make an inquiry I did not authorize?
131 replies
Review Distribution
5 Star
2 (4.166666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.0833333333333335%)
1 Star
45 (93.75%)