RB
Robert B
Active since Mar 2009
52
Reviews
0
Industries
Reviews
52 reviews2 months ago
Duplicate transactions and delayed transaction postings on my FNB account
Dear FNB Complaints Team, I am writing to formally lodge a complaint regarding duplicate transactions that have appeared on my cheque account. On 01/03/2026, the debit order on my credit card of R1148,41 was processed twice. These duplicate charges have negatively affected my available balance and caused unnecessary inconvenience. I request that: The duplicate transaction(s) be urgently investigated. The incorrect amounts are reversed immediately. I received written confirmation of the outcome of this investigation. Any fees or interest incurred as a result of this error be refunded. Please treat this matter as urgent. Kindly provide me with a formal complaint reference number and advise on the expected turnaround time, as this problem is not just an isolated incident, but occurs every single month when I check my bank statement. If this issue is not resolved promptly, I will consider escalating the matter to the appropriate regulatory body. Furthermore, I am also lodging a complaint regarding the delayed posting of transactions on my FNB cheque account and the resulting mismatch between my “available balance” and my statement/ledger balance. While I understand the concept of pending transactions, I am experiencing consistent delays in the posting of transactions that should reasonably reflect immediately on my statement, including: Cash withdrawals at FNB ATMs FNB-to-FNB payments Card transactions where funds have already been deducted from my available balance In practice, the funds leave my account immediately, yet the statement ledger is only updated many hours later or the following day. As a result, my available balance and statement balance almost never align. This design creates serious and recurring customer impact: It makes it extremely difficult to determine my true financial position at any given time. It has directly resulted in debit orders failing due to “insufficient funds”, even though I had not overspent in real terms. It exposes me to unnecessary reversal fees, creditor penalties, and financial risk. It places the burden of interpreting internal banking processes onto the customer. For comparison, I hold an account with Capitec, where transactions (including card swipes, ATM withdrawals, and internal transfers) post to the statement in near real time, providing a single, reliable balance. This demonstrates that real-time ledger posting is both technically feasible and achievable in the South African banking environment. Given that I am paying in excess of R200 per month in account fees, I find it unreasonable that basic balance accuracy and transparency are inferior to those offered by significantly lower-cost banks. I would appreciate: A formal explanation as to why FNB continues to delay posting of transactions that have already affected my available balance. Confirmation of whether FNB plans to modernize its posting and ledger processes to provide real-time balance accuracy. Clarification on how FNB justifies charging premium account fees while exposing customers to financial penalties caused by delayed ledger updates. Unless this issue can be meaningfully addressed, I will regrettably be forced to reconsider my banking relationship with FNB, as well as escalate the matter to the appropriate regulatory body. I look forward to your swift response. Kind regards, Robert Brown
53 replies
24 months ago
Mweb ripping clients off again with price increases
I have received 2 price increases from MWeb with NO prior notice this year for my 50/50mbps uncapped fibre this year so far and am now paying almost R800 per month including VAT, yet MWeb is advertising the exact same deal on their website site for(wait for it).......(drum roll)....... R509 per month! I dont care if this deal is on special - even when its not on special its still lower than what I am being billed and invoiced monthly. So here's the proposition I have for MWeb: Either MWeb bring the price down, or I switch to a new internet service provider who can offer me a better deal(and trust me - there are plenty).
0 replies
29 months ago
Bad service. Cannot read a CV or understand candidate requirements
Definitely not the recruitment agency of choice for me. They predominiately recruit non whites for any role - even though they say that they don't. Secondly, when I did register with them, they wanted to put me forward for an "entry level, low paying sales rep job" in Pretoria. This is after they could clearly read on my CV and on my pay slips which I sent to them that I earned more money then their low paying job and I live in Alberton. Its absolutely shocking how many employment agencies like Crayon do not read CVs!
0 replies
32 months ago
Terrible Service and clueless staff! I wont use VW Lindsay Saker ever again
I received a call from someone from Lindsay Saker Alberton on the 06/09/2023, reminding me that my VW Polo is due for a service - even though my maintenance plan has expired. When I told the lady this and gave my mileage to her, she insisted that my maintenance plan is still active that I need to book my car in for service. Towards the end of the call she then "realizes" that my maintenance plan no is longer active(which is what I initially told her) and then tells me that I need to pay for the car service myself. I do have the cash available to service my car, but after terrible service like this from a clueless woman who has NO idea how to do her job, I will NOT use Lindsay Saker Alberton ever again to service my car! Cheers!
0 replies
32 months ago
Broken keyboard and mouse came with my PC order and the wrong customer apparently collected my order???
On the 30 July 2023, I placed an order for a refurbished Dell Optiplex 9030 Intel Core i5 -23" All in One P, which I collected myself. Problem number 1: The PC works fine, but when I got home, the keyboard and mouse were not working at all and I ended up having to buy a new one at my expense from my local PC shop. No point in returning it to Takealot.com because they wouldn't have replaced it. Although this product is "refurbished", aren't Takealot.com and their suppliers supposed to double check the product for quality control and any defects before dispatching to their clients? Problem number 2: When I looked at my invoice from Takelot.com which is actually also on my profile, it shows that Nicholas Johnstone is the "customer" who signed for my PC and collected this order. Who is Nicholas Johnstone? I collected the parcel myself? Why is Takealot.com recording the wrong customer information on my profile? This is bad service! Takealot.com seriously need to get their house in order because these two problems are HUGE cause for concern and if something like this happens again next time I collect an order from Takealot.com, I will close my account and revert back to buying elsewhere, in store, and no longer do "online shopping".
0 replies
32 months ago
FNB's speciality is service delivery failure! Terrible service!
I am still waiting for a formal apology from a senior management member to apologize to me for the miscommunication and lack of skill displayed by the useless service advisors, who **** to me earlier this month, telling me that my debit order of my bond from ABSA bounced, when it in fact didn't - as confirmed by ABSA themselves! I don't want any apology from a service advisor, because none of them can actually speak English, let alone understand it. I want a formal apology, in writing via email and via phone call, from the management team at FNB! I find it shocking that your App won awards for innovation, but your service advisors render terrible service, lie to clients and give them inaccurate information! Totally unacceptable! You guys are just giving me more reasons to switch to another bank!
120 replies
33 months ago
FNB will NEVER be a 5 star bank as long as they keep employing useless staff!
This complaint is a continuation of my previous complaint which I logged last week, which still has NOT been resolved. 1. Last week suspicious or *****lent transactions were made on my FNB credit card and I logged it with FNB. FNB cancelled my credit card and told me that my new credit card will be ordered and ready within 3-5 business days. 2. Today I do a follow up with the so called, useless 'service" advisors at FNB Banking suite on the app, and I am told that NO credit card was ordered! Also, no one has phoned me to give me an update/feedback regarding the *****ulent transaction from last week! This is terrible service! Can someone please come back to me!
120 replies
33 months ago
*********** staff at FNB Secure Chat
I am getting fed up with the useless, *********** staff at FNB Secure Chat. Yesterday I contacted the Private Banking Suite and spoke to Phumla about a so-called unpaid debit order for my homeloan which I noticed on my bank statement. As you can see below, the amount of R8578.28 for my ABSA Home Loan shows twice - first as a debit(-) and then from a credit(+) bank into my account. This made me stress, thinking that my debit order bounced. When I asked Phumla about this, I was told by Phumla that my debit order was returned unpaid and that there were insufficient funds. I then contacted ABSA and visited the branch, spoke to the Home Loans division and they verified that on the 1st July 2023, the amount was definitely received on their side. The same day I saw one of my debit orders of R2881(Momentum Insurance) which was showing twice on my side and then I asked Sanele what was going on and Sanele also told me that I need to take it up with my Insurance Broker - which I did. PSG confirmed that Momentum only debited my account once on 01/08/2023. Twice now I look like an idiot because of *********** staff at FNB working in the Secure Chat Premier Banking division.I am getting fed up. For the high fees that I pay FNB monthly, I don't deserve **** service like this! I want this complaint escalated to higher management and I want this resolved, otherwise I am switching to Capitec Bank. I already have a Capitec Banking account, it just takes one visit to the branch and they can switch all my debit orders and salary in less than an hour.
60 replies
36 months ago
GOT ********** BY CELL C
I got ********** when I did my upgrade recently at Alberton City Branch. 1. I asked for a cellphone contract with a value that I am paying which is similar to my monthly contract is - which is R489. Due to miscommunication from the salesperson, I now have to pay R589 a month for a Samsung A54, because they failed to communicate and tell me that my 240 any network bundles was not included in the deal and therefore I had to take this out on my contract addtionally. 2. The Galaxy Watch 4 was such a disappointment - I have to charge my watch in order to use it? Seriously? Since when do watches need to be charged like cellphones. 3. My cellphone didn't even come with a charger. I had to buy one separately at another retailer which costed me an additional R250. Very poor service!
371 replies
42 months ago
WIFI ROUTER NOT WORKING?????
My internet lines have with MWEB have been down since yesterday. My WiFi Router is Orange and even after following the Quick Start Up Guide which I was issued with from MWEB, the problem still persists. I have rebooted my internet numerous times and the problem still persists. When I phone MWEB, I keep getting put on hold and cannot wait in a queue. Please urgently send someone to fix this.
0 replies
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2 Star
14 (26.923076923076923%)
1 Star
38 (73.07692307692308%)