NS
Navin S
Active since Jun 2018
17
Reviews
0
Industries
Reviews
17 reviews15 months ago
Poor Investment Experience
Like many others who have struggled to get hold of their account manager once your investments are performing badly [based on their professional advice], I am experiencing the very same. Name of my account manager is Jamie Nielsen. Cannot get a hold of him since last week after many emails sent to him. Sent email to complaint@afrimarket as well - waiting their reply. Will send an update to this review in a few days to keep you posted about their response so that you can guage whether it is good or not to invest your hard earned money with them.
53 replies
16 months ago
Broken Promises - Cartrack
Very disappointed with the unreliable and poor communication received from Cartrack. They sent me SMS to confirm the scheduled fitment of the device on 24 Dec 24. I called Cartrack later that morning to confirm. Spoke to Zinhle. She promised that the fitment will get done by end of that day. Up till now there has been no follow up or Apologies for the inconvenience caused by the arrangements I made to have the vehicle on standby for fitment.
56 replies
20 months ago
Great efficient serv...
Great efficient service from Thabang Mahlangu☺️🙌
53 replies
55 months ago
Poor Customer Support and Services - not simpler, better and faster
I had an unfortunate incident where my debit card was swallowed by the ATM on 23rd Sept. I also had a cheque card so therefore I did not block the debit card because I thought it was safe inside the ATM and I was going to JHB early the next morning and needed to use my card. On my way to JHB, I started receiving SMSs of money being transacted out of my account. I called Standard Bank and blocked my card. By then R5090 had already been transacted in total. I logged a claim with Std Bank and reported the incident. On 27th Sept I had to call Std Bank for an update and the lady advised that the claim was declined because I did not put a stop to the card but she said I can escalate the matter further and she will send me an email to that effect. I called again on 29th Sep because I did not get the email as yet. I also purchased airtime just to make this call and I told the guy that if I get cut-off, please call me back and he agreed. Anyway I was on the call with him for 22m 45s and the call got cut-off. I expected him to call me back and to no avail. I feel so abandoned, rejected and disappointed that Std Bank could not respect me enough to provide proper customer support after being a loyal customer for 29 years. I am going to change to another bank and advise this incident to all my family and friends not to consider Std Bank as a bank of choice. My claim no is 7039536491. It may not be a large amount but the principle of my welfare was not considered at all by Std Bank. Being a prestige banker, I was not even called upon and no consideration at all was being offered by Std Bank
53 replies
57 months ago
Great Service
Great Customer Service from Benedit Khali. Thank you
53 replies
59 months ago
Poor Customer Service
Taking to Hello Peter because no one answers when you call the landline - its impossible to discuss telephonically. I received my statement which shows R73 due end June 2021 but receive SMS that R184 is in arrears ...? This will affect my credit score because of their inefficiency. I would like this rectified urgently please. Thank you
53 replies
60 months ago
Poor Customer Service - Mix Telematics [Beame]
I sold my vehicle awhile ago and sent email on 3 May 2021 to cancel my debit order with Mix Telematics for my BEAME device. Still waiting for them to reply to this mail. But I am still receiving SMS from them to pay my debit order. On previous occasions the response time to emails and even via telephone calls is very very poor and frustrating. Hoping someone from BEAME can call me and assist with this request via Hello Peter. Customer ref is: 824318
53 replies
60 months ago
Poor Workmanship - Telkom Fibre Optic Installations
Regarding the fibre optic cables that Telkom has been installing in the Chatsworth suburbs, a man-hole type installation was done just outside my residential house. The round plastic man-hole cover was loose from day 1 [about 1 month ago] - my son accidently stepped on it and almost broke his leg because of this loose cover. I have brought to the attention to more than 1 'supervisors' but they have done absolutely nothing about it. I even sent a whatsapp to one of the supervisors who read it but did not respond. It is very dangerous especially in the evening as there are pedestrians walking on the roads. The cover has since broken in 2 pieces and the hole is totally exposed making it more dangerous for people. This is a huge safety risk. I am hoping that Telkom will respond to this review by this Friday latest else I will have no option but to fill it with sand in order to protect the safety of the people in our community. I also intend to report this poor response to the local newspaper.
0 replies
61 months ago
Long Awaiting Times for Call Centre
Poor support in trying to reschedule my ticket. The call centre did not react to my email for paying for the top up costs. I had to follow up after 4 days. I then call the contact number and the waiting time is extremely long. Used up all my airtime. Still awaiting for this to be resolved. Departure is tomorrow morning. Ticket no is ABS6HB
0 replies
67 months ago
Poor Customer Service
CellDirect called me because my contract is due for upgrade. I explained that I am happy with current phone so they offered me a data package which was a 5G p/m on a 24 month contract which I agreed to. I clearly explained to the agent that I hope I do not encounter any problems with loading this benefit as I donot have time for any inconveniences[Murphys Law]. Her name was Tamron - she assured me that all will be ok - she called later in the day to say my sim card is old and that I need a LT simcard - I already started to worry - anyway they couriered me the new simcard. I then called Cell C on 084 135 - after going through the extensive process of explaining what I needed and then the security checks, I was told that I need to pay R50 for sim swop - I was not aware of these additional costs . I called CellDirect again to query this and spoke to Fatima Abrahams - she said a waiver SMS will be sent to Cell C - I called Cell C the next day and went again through the process of explaining what happened and then the security checks only to encounter another problem - the RICA Serial no of the new simcard was not allowing the sim swop process to be completed - the agent said that the system is telling her that the new sim "cannot be used"??? She advised me to tell the upgrades dept that they need to release or register my new simcard - she transferred me and the upgrade agent [after explaining him the whole process again] advised me that he never heard of this problem before??? I am absolutely frustrated and so inconvenienced for all my time that was wasted on the calls to Cell C. I would like to cancel the 24 month contract on the basis of all these issues which is attributed to Cell C
53 replies
Review Distribution
5 Star
7 (41.1764705882353%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
7 (41.1764705882353%)