SS
Sipho S
Active since Jun 2018
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Legal Representative
Best legal experience that I received. Tobie Schmal helped me to get my life back on track.
0 replies
37 months ago
Rain service cancelation problems
I canceled my rain package in January 2023 and rain keeps on deducting monthly in Feb and in March 2023 the debited my account for absolutely no reason
106 replies
45 months ago
Missing data
I highly regard Vodacom as the best network in SA. I have bee their client for about 15 years since varsity. I have a data contract with them of about 80gigs per month and for the 1st time ran out of data, when I normally carry over data to the next month. Now I checked the app and it shows that I have been using a lot of my data on an 'Ultra-surf App' and I used about 80 gigs on there. I don't have such an App. There are also downloads of over 50 gigs over the past 30 days, however I only download a few memes. Could it be possible that hackers are able to use the ultra surf app to bypass and access my data and make downloads?. Where is Vodacom's security features?. Please kindly rectify this security breach and credit back my stolen/lost data. I lost about 60-80 gigs in the past 30 days because of this including the data that I carried over.
134 replies
63 months ago
Cheque card transaction dispute
I did a cheque card dispute in December, and turn around time is n is said to be 7 days, and I am still awaiting a resolution. I submitted an inquiry and complaint over the matter last week and a week before but I have not been assisted yet. I held for 46 minutes yesterday on the phone trying to resolve this and to no assistance until today I am awaiting a response for the
56 replies
66 months ago
Virgin Insurance ihas tge worst insurance cover in South Africa
This Virgin insurance made me switch my funeral cover from Discovery funeral plans to their Virgin funeral plan without any waiting periods. My father died and they refused to pay. These guys are a fraud. The consultant who was selling the cover was under trained and he is responsible for the inaccuracies and Virgin Mobile refused to payout the claim. I am going to take that sale call recording and release it to the public for this. The consultant agreed that my parents was going to be covered at same amount as my cover, it turned out that it was actually cover at 50% of my cover.
0 replies
96 months ago
Failure to cancel expired contract
I had a contract with telkom that supposedly expired in 2016. On June 12, 2017 I called Telkom and spoke to your agent by the name Nosizwe Sipamla to cancel my contract as it expired, she then was unable to over the phone and instructed that She will send me a cancellations form and I needed to complete that and send it to the email on the on the form. I did that. I sent the form from my previous work address and nothing was done. In January 2018 I changed jobs and had to change my bank details and I did not update Telkom because the contract I had with them expired in 2016 and I had called in to cancel and sent the cancellation form that they requested I fill and returned to them. Since late last year, I swear I even stopped using the device.Now they sending some collection agents to demand money from me for fees that incurred after cancellations. Threatening to black list me. This is completely unfair. Again in 2018, May 23 around 10:40 am I spoke to an agent by the name of Shanton, who refused to give me a reference for the call, I enquired about this cancellation and gave him details of when I had sent my cancellation form back to telkom, he said that there will be an investigation team that will look into this and get back to me, up to today, still no response again from Telkom. Yet I have to pay for expenses caused by Telkom's delays. Is all this fair though?. Is this how you guys treat you customers?. You guys promise affordable services, but what you actually give your clients is cheap service. Can someone please look into my query please?
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)