AK
Arie K
Active since Jun 2018
20
Reviews
0
Industries
Reviews
20 reviews22 months ago
Capitec Business Bank Act like Gangsters, Emotionless, Pathetic ways
Brooks and Luyt Attorneys act as collection agents for FNB Credit Card Division. When life happened to me in 2016, Brooks and Luyt Attorneys contacted me and negotiated payment terms for my FNB credit card repayment. We agreed on an amount and since then, I received an SMS reminder with the agreed amount every month, and I have made a payment every month. I placed a previous Hellopeter review on Capitec Business Bank, they withdrew my Business Overdraft facility without my consent. I received an upfront payment from a client on the 22nd of May 2024, an amount that put the account in the black. Capitec Business Bank requested via email on the 23rd of May proof of the judgment I have under my name. I assured Capitec Business Bank that there was no judgment against my name, however, I do have an agreement with Brooks and Luyt Attorneys for payments of my FNB Credit Card. I contacted Brooks and Luyt Attorneys on the 23rd of May, regarding this proof of “judgment”, during the telephonic conversation, I was transferred from one department to the other, with no answers and was cut off every time. On one of the calls, one of the call centre people mentioned that it was against company policy to provide proof of judgment or proof of payment agreement on their Letterhead. I also requested my FNB Credit Card statement from the attorneys to provide as proof of payment. Brooks and Luyt Attorneys agreed to request the statement from FNB. On Saturday the 25th of May 2024, Capitec Business Bank without any warning removed my business account overdraft facility, effectively using my client's funds. When I noticed the missing OD, I contacted Capitec ***** and reported it. Over the next couple of weeks, I made endless calls to Capitec Business Bank, begging them to refund my client's funds, they refused, requesting proof of payment agreement from Brooks and Luyt Attorneys as well as FNB on their respective letterheads. I made various telephone calls to both Brooks and Luyt Attorneys as well as FNB without any success. I went to FNB The Glen to be told by the branch manager that I was no longer an FNB client because Brooks and Luyt Attorneys bought my account (so to speak). FNB can’t even provide me with the credit card statement. On the 26th of May 2024, after numerous calls to Brooks and Luyt Attorneys with no commitment from the very badly informed call centre staff, I decided to visit the offices, 10 Philips Street, Ferndale, Randburg. I had to wait for 35 minutes before Mr Farayi Sanyika attended our meeting. He assured me by the end of business that day he would email me the proof of payment on their company letterhead, as well as request a short statement from FNB, which I could expect on the 27th of May 2024. At 15h00 on the 27th of May, I phoned Mr Farayi Sanyika on his direct office number he wrote by hand into my diary. Needless to say, it went to an answering service. I phoned the call centre, requesting to speak to Mr Sanyika, the call centre staff member asked me to hold the line while he transferred me to Mr Sanyika, and then an answering service came up with “the number you have dialled does not exist”. How pathetic ….. Check Mate …. and no one at either Capitec Business Bank or First National Bank or Brooks and Luyt Attorneys cares about their customers. Welcome to the “NEW” South Africa. ALL I WANT IS PROOF OF MY PAYMENTS AS WELL AS MY BUSINESS OVERDRAFT REINSTATED
53 replies
22 months ago
First National Bank - No service not even Pathetic service
Brooks and Luyt Attorneys act as collection agents for FNB Credit Card Division. When life happened to me in 2016, Brooks and Luyt Attorneys contacted me and negotiated payment terms for my FNB credit card repayment. We agreed on an amount and since then, I received an SMS reminder with the agreed amount every month, and I have made a payment every month. I placed a previous Hellopeter review on Capitec Business Bank, they withdrew my Business Overdraft facility without my consent. I received an upfront payment from a client on the 22nd of May 2024, an amount that put the account in the black. Capitec Business Bank requested via email on the 23rd of May proof of the judgment I have under my name. I assured Capitec Business Bank that there was no judgment against my name, however, I do have an agreement with Brooks and Luyt Attorneys for payments of my FNB Credit Card. I contacted Brooks and Luyt Attorneys on the 23rd of May, regarding this proof of “judgment”, during the telephonic conversation, I was transferred from one department to the other, with no answers and was cut off every time. On one of the calls, one of the call centre people mentioned that it was against company policy to provide proof of judgment or proof of payment agreement on their Letterhead. I also requested my FNB Credit Card statement from the attorneys to provide as proof of payment. Brooks and Luyt Attorneys agreed to request the statement from FNB. On Saturday the 25th of May 2024, Capitec Business Bank without any warning removed my business account overdraft facility, effectively using my client's funds. When I noticed the missing OD, I contacted Capitec ***** and reported it. Over the next couple of weeks, I made endless calls to Capitec Business Bank, begging them to refund my client's funds, they refused, requesting proof of payment agreement from Brooks and Luyt Attorneys as well as FNB on their respective letterheads. I made various telephone calls to both Brooks and Luyt Attorneys as well as FNB without any success. I went to FNB The Glen to be told by the branch manager that I was no longer an FNB client because Brooks and Luyt Attorneys bought my account (so to speak). FNB can’t even provide me with the credit card statement. On the 26th of May 2024, after numerous calls to Brooks and Luyt Attorneys with no commitment from the very badly informed call centre staff, I decided to visit the offices, 10 Philips Street, Ferndale, Randburg. I had to wait for 35 minutes before Mr Farayi Sanyika attended our meeting. He assured me by the end of business that day he would email me the proof of payment on their company letterhead, as well as request a short statement from FNB, which I could expect on the 27th of May 2024. At 15h00 on the 27th of May, I phoned Mr Farayi Sanyika on his direct office number he wrote by hand into my diary. Needless to say, it went to an answering service. I phoned the call centre, requesting to speak to Mr Sanyika, the call centre staff member asked me to hold the line while he transferred me to Mr Sanyika, and then an answering service came up with “the number you have dialled does not exist”. How pathetic ….. Check Mate …. and no one at either Capitec Business Bank or First National Bank or Brooks and Luyt Attorneys cares about their customers. Welcome to the “NEW” South Africa. ALL I WANT IS PROOF OF MY PAYMENTS AS WELL AS MY BUSINESS OVERDRAFT REINSTATED
53 replies
22 months ago
Brooks and Luyt Attorneys - No Service not even Pathetic Service
Brooks and Luyt Attorneys act as collection agents for FNB Credit Card Division. When life happened to me in 2016, Brooks and Luyt Attorneys contacted me and negotiated payment terms for my FNB credit card repayment. We agreed on an amount and since then, I received an SMS reminder with the agreed amount every month, and I have made a payment every month. I placed a previous Hellopeter review on Capitec Business Bank, they withdrew my Business Overdraft facility without my consent. I received an upfront payment from a client on the 22nd of May 2024, an amount that put the account in the black. Capitec Business Bank requested via email on the 23rd of May proof of the judgment I have under my name. I assured Capitec Business Bank that there was no judgment against my name, however, I do have an agreement with Brooks and Luyt Attorneys for payments of my FNB Credit Card. I contacted Brooks and Luyt Attorneys on the 23rd of May, regarding this proof of “judgment”, during the telephonic conversation, I was transferred from one department to the other, with no answers and was cut off every time. On one of the calls, one of the call centre people mentioned that it was against company policy to provide proof of judgment or proof of payment agreement on their Letterhead. I also requested my FNB Credit Card statement from the attorneys to provide as proof of payment. Brooks and Luyt Attorneys agreed to request the statement from FNB. On Saturday the 25th of May 2024, Capitec Business Bank without any warning removed my business account overdraft facility, effectively using my client's funds. When I noticed the missing OD, I contacted Capitec ***** and reported it. Over the next couple of weeks, I made endless calls to Capitec Business Bank, begging them to refund my client's funds, they refused, requesting proof of payment agreement from Brooks and Luyt Attorneys as well as FNB on their respective letterheads. I made various telephone calls to both Brooks and Luyt Attorneys as well as FNB without any success. I went to FNB The Glen to be told by the branch manager that I was no longer an FNB client because Brooks and Luyt Attorneys bought my account (so to speak). FNB can’t even provide me with the credit card statement. On the 26th of May 2024, after numerous calls to Brooks and Luyt Attorneys with no commitment from the very badly informed call centre staff, I decided to visit the offices, 10 Philips Street, Ferndale, Randburg. I had to wait for 35 minutes before Mr Farayi Sanyika attended our meeting. He assured me by the end of business that day he would email me the proof of payment on their company letterhead, as well as request a short statement from FNB, which I could expect on the 27th of May 2024. At 15h00 on the 27th of May, I phoned Mr Farayi Sanyika on his direct office number he wrote by hand into my diary. Needless to say, it went to an answering service. I phoned the call centre, requesting to speak to Mr Sanyika, the call centre staff member asked me to hold the line while he transferred me to Mr Sanyika, and then an answering service came up with “the number you have dialled does not exist”. How pathetic ….. Check Mate …. and no one at either Capitec Business Bank or First National Bank or Brooks and Luyt Attorneys cares about their customers. Welcome to the “NEW” South Africa. ALL I WANT IS PROOF OF MY PAYMENTS AS WELL AS MY BUSINESS OVERDRAFT REINSTATED
53 replies
22 months ago
Capitec Business Bank Just TAKE the Overdraft facility funded by client deposit
Capitec Business Banking A personal banker from the Relationship Suite phoned me around 24 May 2024, stating that the turnover on my business account doesn't justify the overdraft that Capitec Business "gave" last year. We negotiated a reduction amount on Wednesday 29 May 2024, I'm still waiting for the result. On Thursday I received a call from the same lady, stating that the Credit department needs information. On Saturday 1 June 2024, the business overdraft was removed, I phoned ***** and reported it. On Monday 3 May 2024, I went to see the branch manager in Menlyn, I was assured by the end of business the OD would be reinstated. Until now nothing was done. I'm in the Solar business, it is not uncommon for clients to pay a big deposit to confirm their order. One of my clients paid such a deposit during the last week of May 2024. This amount Capitec Business Bank, claimed as their own, for repayment of the OD. This has left me with a red face and put my business in an awkward and checkmate position.
106 replies
22 months ago
Temu & Skynet incompetence *****s my Grandson's birthday surprise
I ordered a present for my Grandson online on 29 May 2024. Confirmation was received. The birthday is 12 June 2024. On 30 May 2024, I received a Temu email, stating that Skynet would be the courier once the parcel cleared customs. I attempted to pay the import duties, however, I could not complete the payment qualifying form as it requires an import code and VAT number. Temu does not provide a procedure for this, just stating that the Temu package can not be delivered .... You can't reply to this email... I then attempted to contact Skynet, they said that my Temu reference number doesn't appear on their side. That was it, no can we perhaps assist, no nothing .... from this call, I was not able to speak to anyone at Skynet, the phone just rang, no action. I wrote an email on Saturday 8 June to customs@skynet.co.za, requesting assistance with the importer's code and VAT number. The response: Re: 710293778191, Good day The importers code and VAT number is for yourself not for Skynet. Kind Regards The Skynet Imports Team Is this true, does every natural person in South Africa have to be registered for an importer's code, and VAT number? Pathetic Temu and Skynet
0 replies
33 months ago
Is there something wrong with the water
This is not about the food; this is an exceptional restaurant with fine dining at its best. No this is about a nightmare experience on a different topic. I submitted a quotation to the owner to install pre-purchased Inverters and batteries with all the associated work and equipment. She also requested a proposal / quote to remove a very large Cyprus tree in between three sheds, this tree was casting shadows on the roof of the one shed where the solar panels were installed. While having another lovely banting breakfast, my wife and I were told by the owner that I was not successful in getting the inverter installation work. However, if I was interested, I could still take the tree down. I mentioned to the owner that I saw the proposal as a package deal, however coming to think of it I would proceed if she was happy with my terms. She requested a quote for only the tree, and I agreed. This tree was exceptionally tall, and safety was my priority, I purchased harnesses for the workers, and steel to manufacture supports. My budget was three days to take the tree down. On day one the owner's husband ordered my workers to do things differently to the plan we came up with. This had a big impact as this extra tree he instructed them to remove was not part of the project, and secondly it was key to protect a geyser that was mounted against the wall next to the big tree. From here on new demands were set continuously, however, their laborers did not remove the branches as agreed in time and we lost precious time in waiting for them. In the beginning, while cutting down the small branches they fell on the zinc roof of the shed (no damage at all) and the owner told me that she was not happy with that. I instructed the team to stop. We planned the controlled removal of branches and put that into action. I had to appoint another worker to accomplish this. So, days became weeks on this contract. Some of these branches were as big as a ten-year-old pine tree. The only way to remove the branches in a controlled manner was to provide an anchor by means of the metal support we manufactured. These metal pins were hammered into the stem of the tree as we worked higher, not only to provide steps for the chainsaw guy but also to anchor his harness and provide the anchor for the branch to be cut. So it happened that one of these branches, although anc****d swung down and hit the geyser. No damage was visible, nor were any leaks. The mounting anchoring the geyser against the wall pulled out about 5mm, we hit that back in with the hammer and work resumed, We worked there daily and never saw that the geyser was leaking. (If we were made aware of a leak, we would have fixed it ourselves very likely as part of the project). We were about 75% done removing the branches from the main stem when my workers phoned me and told me that the gate was locked, and they could not enter the premises. I drove there, went into the restaurant, and asked for the owner and was told that she wasn't around. So, we left. I went there the next day and was told that the owner was not there. I was then informed by one of the managers that she went to the Cape. The owner started sending me WhatsApp complaining about damages to the geyser, stating that it was going to cost her more than my proposal. I mentioned to her that it was not possible cause we were aware of it, and the geyser was 100% functional without any leaks when we left. I mentioned to her that she did not once keep to her side of our agreement, the agreed 50% deposit was still not paid. She then asked me via WhatsApp if she could appoint another contractor, my answer was no, I do not do business of this sort on WhatsApp and asked her when she would be back, I wanted a face-to-face meeting. During her absence, we did not continue any work. My team and I discussed the options and decided that the risk was too high if we proceed, and the fact that the owner was not happy with us, it would be better to give notice. I went to the restaurant in the afternoon as agreed. I told her of our decision. No mention was made of any compensation to us. I left this for more than a week now and feel that we should be compensated at least to what we agreed on prior to starting the contract. I posted a portion of this writing on Urban Fields Google page. What a pity, now I lost my favourite breakfast place too... I placed a portion of this review on Urbans Google page… interesting comments via WhatsApp received, however. A video on how it should be done …... they must have learned from us as our supports were still embedded in the trunk of the tree costing me Rands and cents see below... “This is what we ASKED your team to do....they didn't. Was not necessary to try and put the blame on me Arie on social media,.that's simply immature behaviour....put yourself in my position ....you would NOT be happy about how the whole thing was handled” “[08:43, 11/07/2023] Tania Urban Fields: And I didn't prevent you from entering on Monday....as a matter of faxt I left for the Cape on Wednesday morning already and my employees let your team in every day. It was YOUR decision to not continuenon Monday ...NOT because your twam was able to enter. If they were 'locked out', tell me how did they collect all their equipment while I was still away.....remember, it was your decision to walk away from your responsibility. [08:43, 11/07/2023] Tania Urban Fields: No Arie, let's keep the info and communication honest and mature...please” The day was Friday 30th of June … but if people decide they decide. So, we remove 75% of the branches in the way that her video indicated it should have been done, at the top, however, the technical difficulties at the bottom, as explained above were conveniently left out. But you know what can one say? My cost for this project was R16,746.53 I budged for three days (Quote R6210) which turned to eight due to various reasons some due to our inexperience …. Lessons learned…. PS I noted that about five meters of the tree still remain .... I can not stop myself from thinking that the second bunch of loggers were also perhaps treated like us .... no payment.. One of my workers made the comment, maybe there is something in the water in Tiepoort that make the people here *****...
0 replies
33 months ago
Pathetic , Useless, Time wasting
I believe the WhatsApp call centres are convenient, but the people driving it are totally incapable and a waste of my time. I made a mistake when opening my account using the Google auto-fill function, not realising the last digit of my cell number was 5 instead of 4. Twice I reported it, and on the second go, I received an OTP on my cell from the operator. I was able to access the portal and update all my credentials. When I log in again the OTP was sent to ..5 again. So clearly my update was not saved. Trying to set an email up on my worker's laptop, seems to be impossible. Below are extracts from our WhatsApp. ---- Oh no you can't place them here --- The operators are clueless to the technical aspects, should we use pop3/4 or imap, what should the port values be, even the email servers changed from our doman to .aserv. agge nee.. And so it went on and on and on until I gave up. So hopefully today??
0 replies
33 months ago
Pathetic *********** Wastefulness
I believe the WhatsApp call centres are convenient, but the people driving it are totally incapable and a waste of my time. I made a mistake when opening my account using the Google auto-fill function, not realising the last digit of my cell number was 5 instead of 4. Twice I reported it, and on the second go, I received an OTP on my cell from the operator. I was able to access the portal and update all my credentials. When I log in again the OTP was sent to ..5 again. So clearly my update was not saved. Trying to set an email up on my worker's laptop, seems to be impossible. Below are extracts from our WhatsApp. "seems we are not allowed" And so it went on and on and on until I gave up. So hopefully today??
0 replies
34 months ago
DSTV DID IT AGAIN - PATHETIC BUNCH
So after my previous review, the decoder was transferred from my wife's ID to my ID went active and working. So then my wife received a call from DSTV, confirming the transfer. Since that call everything was switched off. WHAT THE F... DSTV. WhatsApp doesn't work nor any of the many emails send. Pathetic bunch .... TOOK MY MONEY THOUGH SOMMER in ADVANCE dis mos lekker vat vat gee niks Streaming doesn't work don't even know what my Customer number is 1- 144389754 ?? 2- 10930324 ?? 3- 141531253 WhatsApp asign this when I login it belongs to Pierre ???
120 replies
34 months ago
DSTV streaming premium PATHETIC
My streaming account is such a mess. Pay for premium to what Golf and Rugby but get …. Sport channels 210-215 missing, 144 etc missing. Can’t report this issue on WhatsApp. When speaking to the call centre you get nowhere, story upon story however no results. Really a mess as other sectors in our country. Not to mention trying to transfer a decoder (gift) to my name …. Impossible
106 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
18 (90%)