NK
Nompumelelo K
Active since Jun 2018
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
POOR SERVICE-STILL STUCK WITH A DAMAGED CAR!!!
I am extremely frustrated and angry with ABSA Car Insurance. I was in an accident on 23 October, and my car is STILL not fixed. I have repeatedly called and emailed these people and its like I am begging now , The last straw was today when I called the legal department option 7 , that lady was dismissive and she told me there is no turn around time , and she hung up on me , The WORST WORST Service , I dont know if the plan is to fustrate me until I drop this whole claim
53 replies
20 months ago
******** Membership Suspension and horribleService
Despite being told on Tuesday that the medical aid suspension was a system error on your side and would be resolved within 10 minutes, no one called back, and the issue remains unresolved. Today, I was given a number for a billing agent that doesn’t work, and then I was left on hold for 30 minutes without any assistance. This is unacceptable. I demand immediate reinstatement of my membership, a clear explanation of why it was suspended, and a formal apology. If this is not resolved immediately, I will escalate this matter further.
106 replies
22 months ago
Telkom's Unfair Practices and Refusal to Cancel Contract
On 20 June 2024, around 12:00, I spoke to an agent named Mbali from JHB, who informed me that I cannot cancel a month-to-month contract because there is an outstanding balance on the account. I have been attempting to cancel this contract since April, but your company has consistently refused, causing my debt to pile up unnecessarily. This is unacceptable. When I asked to speak to her team leader, Nqobile Thusini, she refused to come to the phone, leaving me on hold indefinitely. My primary issue is that Telkom is refusing to cancel my contract, thereby forcing me into deeper debt. This practice is not only unfair but also a deliberate attempt to extract more money from customers. I made it clear to Mbali that I am not refusing to pay the money owed, but I demand that the unnecessary accumulation of debt be stopped immediately. I find it appalling that Telkom is putting me in more debt rather than resolving the issue. Is this your company's strategy to exploit customers financially? This is not just unfair; it is *********. I am escalating this matter to The Consumer Goods and Services Ombudsman. I demand an immediate cancellation of my contract and a resolution to this matter without further delay. I will not tolerate being subjected to these unfair practices any longer.
0 replies
30 months ago
OUTSURANCE, YOU SHOULD BE ASHAMED
I am deeply disgusted with the service we've received regarding the funeral claim 365506716. We submitted the required documents promptly on Monday for a Saturday funeral. However, it was only on Wednesday, after making a phone call, that we were informed about an outstanding bi report. No prior communication was provided via SMS, email, or phone call. No one bothered to communicate, we have to run behind Outsurance, The assigned advisor LLOYD has been consistently unavailable, claiming to be on calls whenever I try to contact him. This lack of communication and urgency is unacceptable, and it reflects poorly on Outsurance's commitment to customer care. I m going to share this horrible experience on various social media platforms. The lack of a proper complaints channel, as explained by Kgotsato, adds to my frustration. This experience with Outsurance has been utterly embarrassing and reflects a significant lapse in emergency responsiveness. OUTSURANCE U SHOULD BE ASHAMED!!
131 replies
39 months ago
ROBBED BY SPUR!!
I am highly disappointed in Spur Florida Road - Durban. I went there for lunch with my sister, was assisted by P Hlophe, when it was time to pay I didn't have my bank card with me , so I paid using "scan to pay" on my banking app - on the phone - the money left my account .. The manager then came and said they do not use that option so we had to pay again. He said to me the money will bounce back, this time my sister paid . This was September 2022. Till this day I have not received my refund. I have sent the bank statements confirming money leaving my account and not returning but its still not good enough! I have been to my bank twice to find out about this payment - both times they confirmed that no amount is pending , money left my account and never returned. Whose problem is this now? The manager Derick says I must come to the restaurant so that they show me that this payment does not show on their records. Why is this my problem now, I came there to eat , paid u guys twice and now I want my refund! Why was I given an option to pay using "scan to pay " if it gives u issues and where do those payments go to? I feel robbed by Spur @Florida Road - Durban. I'm highly upset, and I will be taking this further!!!!!!! I WANT MY REFUND R384.60! I will go to every social media I want my money
0 replies
95 months ago
Hampshire Hotel , Ballito
Management here is terrible. We have been sending emails for weeks, and no one has even had the decency to reply. Firstly,we were fraudulently charged for breakfast. Secondly, we couldn't get breakfast , due to the fact that there were a lot of students who also checked in. Now we are trying to get our refund, and no one ever responds to our emails, even the ladies at front desk are clueless. We have received the most terrible service. The management at Hampshire Hotel does not care about their clients. Me, my friends and family will not be using this hotel ever again.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)