NM
Neloshnee M
Active since Jul 2018
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
FinChoice False Advertising
As a new client, that FinChoice has been hounding with offers, I said yesterday let me give them a try, but boy was I in for a ride, I app**** for MobiMoney account everything approved in minutes even uploading documents to debicheck, I was impressed, until... I received an sms confirming my withdrawal yesterday at 14:26, with the adverti*****t of within 12 hours of payout, it's now the next day and nothing, that is false advertising FinChoice, but you were quick to call me yesterday to offer funeral covers. Please expedite my payment today, as I will jot pay for something that I have not received. This leaves a bad taste in clients mouth, especially those who are new clients.
106 replies
2 months ago
Mr D please do better.
I purchase from this app on a daily basis even spent thousands in the past 2 months and today I had an issue with an order, where I placed an order GROC301070228 showing delivery around 6pm, after using the wicode and it went through the app then said delivery Wednesday, I can't accept a delivery on Wednesday as I'm at work, I then canceled the order and didn't get the refund back, I went back to the Edgars app to retrieve the code again to see if it worked and it bombed out, so I could not get the digits again, I explained this on a call and on the WhatsApp channel but they insist they need the wicode, I then used my card to purchase again and the app did the same thing delivery next day, which again I canceled and then, I tried another pick n pay and was able to use the credit from my CARD credit. I still spoke to a another agent and been told to email a wigroup, for R206.43, I must jump hoops when you can clearly see the order was canceled and had to use card payment ending 34 to order again. For someone who uses the app almost daily spend so much money since January and winning a mobicred x mrd voucher this is appalling.
0 replies
2 months ago
Fedhealth endangering my health: Refusing urgent admission for spinal nerve damage
To the Fedhealth Management Team, I am writing this to formally lodge a complaint regarding the life-threatening delays and administrative gatekeeping I am currently experiencing. I pay nearly R4,000 per month in premiums for a medical "service" that is currently failing me in a moment of crisis. I have been diagnosed with spinal nerve damage. My spinal surgeon has requested an URGENT admission to address this. Despite the clinical urgency and the risk of permanent neurological deficit, Fedhealth is dragging its feet, refusing to approve the admission and demanding "multiple pieces of information" from the specialist. Furthermore, I have requested a mid-year upgrade from flexiFED Savvy to flexiFED 1 under the "life-changing event / serious illness diagnosis" rule. Your staff are currently blocking this by claiming only "dread diseases" or pregnancy qualify—this is a direct contradiction of your own policy wording which includes "serious illness." I want answers to the following: Clinical Negligence: Why is the scheme ignoring a specialist’s request for urgent admission? Every hour of delay increases the risk of permanent damage. The Purpose of Premiums: Why am I paying for a top-tier medical scheme if I am treated like a liability rather than a patient when an emergency occurs? Bad Faith Interpretation: Why is the 30-day upgrade rule being restricted to "dread disease" when my diagnosis is a serious, life-altering medical event? My Demand: I require the immediate approval of my hospital admission as requested by my surgeon and the immediate processing of my upgrade to flexiFED 1. Should I suffer permanent nerve damage or disability due to these administrative delays, I will be taking this matter to the Council for Medical Schemes (CMS) and pursuing legal advice.
56 replies
3 months ago
Stay away from Vodacom
Dear Vodacom Complaints Team, I am writing to formally raise a complaint regarding the ongoing and unacceptable issues I have experienced with Vodacom debit orders over the past year. I have been a Vodacom customer for many years and, until recently, my accounts were managed without issue. However, the past year has proven to be an absolute disaster from a billing and debit order perspective. Vodacom has repeatedly failed to process debit orders on the agreed and authorised debit dates. In several instances, debit orders were either: * Not processed at all, or * Processed on dates that were never agreed to or authorised. As a result of these failures on Vodacom’s side, I have incurred: * Unpaid and penalty fees on my Vodacom account * Bounced debit order fees charged by my bank * Ongoing administrative stress and repeated follow-ups with your agents I was advised by Vodacom agents that the issue “depends on the bank and when funds are released,” which led me to change banks in good faith. Despite this, the problem has continued, clearly indicating that the root cause is not my bank, but Vodacom’s debit order processing. I would like to highlight that under South African law and banking regulations, including the **DebiCheck and NAEDO frameworks administered by PASA**, debit orders may only be processed: * On dates explicitly agreed to by the customer, and * In accordance with the authorised mandate provided by the customer Additionally, in terms of the **Consumer Protection Act (CPA)**, customers have the right to fair, transparent, and accurate billing practices. Debiting accounts on unauthorised dates or failing to process debit orders as agreed constitutes unfair business practice and places the financial burden on the consumer for errors they did not cause. The most serious consequence of this ongoing issue is that it is now **negatively affecting my credit profile**, despite the fact that I have made every reasonable effort to ensure funds are available and that my banking details are correct. This is deeply concerning and unacceptable. , particularly given my long-standing relationship with Vodacom. I formally request the following: A full investigation into the repeated debit order failures on my account Reversal of all penalty fees and bank-related charges incurred as a direct result of Vodacom’s errors Written confirmation that my credit profile will not be adversely affected, and that any negative reporting linked to these debit order issues will be corrected Confirmation of the correct, agreed debit order date going forward, and assurance that it will be strictly adhered to I trust that Vodacom will treat this matter with the urgency and seriousness it deserves. Should this issue not be resolved promptly, I will have no option but to escalate the matter further through formal regulatory and consumer protection channels.
112 replies
4 months ago
Sleepmasters sleeping on service.
Ordered 2 beds promised delivery 15th December called them 4 times and they said still out on delivery, I took the day off to collect the order, yet I still don't have the beds??? You take the money but fail to deliver!
0 replies
4 months ago
Really Isabella??
Good day, I entered into a 12-month product package agreement with your company in September, on the clear understanding and explicit instruction that the debit order would be processed on the 1st of every month. While the delivery delay in November was inconvenient, I accepted this in good faith. However, on 15 December, I discovered that a debit order was processed on a date not agreed to, and without any prior notification or consent from myself. As a result, Standard Bank charged me R130 for a returned debit order. In terms of the Consumer Protection Act, Section 48 and Section 51, consumers may not be subjected to unfair, unreasonable, or unjust contract terms, nor may suppliers unilaterally alter agreed payment arrangements without prior notice and consent. Additionally, Section 54 entitles consumers to fair and reasonable service delivery. Had I been informed of a change to the debit order date, I would have made the necessary arrangements to avoid this charge. I was intending to purchase additional products this coming Friday upon receiving my salary; however, this experience has caused me to reconsider my decision. I therefore kindly request a refund of the R130 bank charge, which arose directly from the unauthorised change to the agreed debit order date. I trust this matter can be resolved promptly and amicably. Kind regards, Melanie Govender
53 replies
7 months ago
Sanlam Reality Get with the program
I took out a sanlam reality policy and the agent quoted me R70 now to my amazement the premium was deducted r349, when I queried I was told the agent made a mistake, according to tcf principles this does not align with such, now with the gym membership I cannot go to the gym to make my 12 visits to get the reduced premium because of this, I kept following up only to be told no response from higher management, I must wait 5 to 7 days every single time it's now over 2 weeks and I must follow up with the agent.
106 replies
9 months ago
Centriq unauthorized policy
Good morning I trust you are well, I have attached proof of cancelation of my life cover and funeral cover policies back in September of 2022 and I noticed that I am still being debited for this premium. I have identified monthly debits related to policy no. …55, which I never app**** for, signed, or consented to. I hereby request: Full refund of all premiums paid under this policy since inception Documentation proving my consent (application, signed forms, activation date) If you are unable to provide any signed agreement or proof of consent, then in terms of the NCA, PPRs, FAIS, and TCF, you are required to refund the full amount. I expect a response and refund within 7 business days, failing which I will escalate to the Ombudsman for Long-term Insurance and the FSCA.
57 replies
10 months ago
Vodacom what in the hairball are you doing?
I was contacted regarding a migration to another type of plan. However when the debit order was done. It costed me almost R300 more. I don't want this plan, I want to go back to my old plan. The lady spoke so fast that I couldn't tell what she was saying, as she said it's not an upgrade or change the contract. I sent numerous emails to client care but to now avail.
106 replies
12 months ago
Vodacom do better!
My debit order was stopped for unknown reasons when I had more than enough money to cover the premiums. I now paid a total of R1900 and brought my account up to date. I called in the accounts person supposedly unlocked my line, I said to him I'm traveling and I cannot make calls or connect to the internet, in case there is an emergency. He confirmed he is unlocking the line as we speak and will be able to use the line within an hour up to hours, it's been 3 days and nothing happens.
116 replies
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5 Star
2 (6.896551724137931%)
4 Star
1 (3.4482758620689653%)
3 Star
0 (0%)
2 Star
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1 Star
26 (89.65517241379311%)