MA
Michaela A
Active since Jul 2018
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
Can Some one at Rain please make contact?!
So i was promised a call back from the call centre agent that struggled to understand my situation. This was 2 days go - was promised a call back on the day. On the rain package i have it comes with a router and 2 sim cards - the one sim number was ported to another network because of the unreliability of the rain network. So i called rain to find out how i get another number as now I am unable to make use of the data linked to the second sim (which has been ported) because even though it is 'free' its still included in my bundle. What i would like to find out: - how do we 'change' the second number linked to my profile as it no longer 'belongs' to rain and im technically still 'paying' for it each month - what is the process that i need to follow to get this sorted out Thanks
212 replies
2 months ago
The last couple of months have been a series of unfortunate events At no stage did Naked Ins make feel uncomfortable or weary dealing with an insurance company - as is the case sometimes They kept me updated, listened to my objections and provided alterna
The last couple of months have been a series of unfortunate events At no stage did Naked Ins make feel uncomfortable or weary dealing with an insurance company - as is the case sometimes They kept me updated, listened to my objections and provided alternative solutions. Here is to a continued good relationship and hopefully claim fee for the next year!! Thanks Naked and a special thanks to Tieho Mabula
56 replies
18 months ago
Cancelling Rain services
I would like rain to know my intention to cancel my subscription with them, since they dont respond to emails or pick up their phones. There used to be a lady Melissa Roberts that always seemed to be helping and somehow she managed to keep me connected - i take with the lack of responses i have been getting from rain that she may no longer be there. I have not had a steady connection for the last month. I am unable to stay connected long enough to complete work tasks and this is not good, cant risk losing my job because of an unreliable service provider. Constant rebooting is getting tiresome to have connection for 5, 10 or 15 minutes at a time. Random increases also not appreciated, 2 increases in less than a year for interrupted services. My account is upto date, so would appreciate it if you dont delay cancelling. While is has been 'great' moving over to a new 5G SP. Thanks
159 replies
29 months ago
Nedbank branch numbers and managers dont work!!
So the Nedbank call centre tells you to call the branch (as going in is really not possible and Nedbank suggested calling the branch) and when you ask for the number, they give you the number then tell you, please note that the number does not work it has been disconnected or disabled - then they offer to transfer you through, knowing this and when it doesnt work they say yeah thats because the number no longer works. Then you ask , so how must one reach the branch and they say we dont know because this is all we have then you check if it is possible to speak to a manager and get told managers dont take calls, can an email be sent or the name be given, no because of popi - so we end the call no knowing what to do besides the obvious - find a new bank with numbers that work and managers willing to speak to clients
0 replies
32 months ago
Samantha and Tebogo - THANK YOU
Samanatha at CCD couriers 5 stars for your commitment to ensuring CCD delivered my device last week and did not make excuses or cut the call. Thank you so much Samantha Your colleagues should learn how to deal with clients better and be solution driven instead letting the client provide them with possible solutions!! You are more than an asset to your company A special thanks to Tebogo the courier delivery man - I appreciate how you handled the situation!
131 replies
32 months ago
NO 5G with rain.... only 2g
I would like to give Melissa Harris 5 Stars for her intervention as a rain representative in my rain query last week. She promised that i would get delivery of my router by the COB that day and I did - she took ownership of my issue and went as far as making sure that my device was activated - I believe this was not in her scope - Melissa thank you sooo much - rain is fortunate to have a dedicated and loyal employee. I would like to give the establishment 5 stars but i am unable to I have a 5g device that does not offer me 5g wifi, each time i connect, i get an notification 'no internet'. I am forced to connect to 2g. Can you please sort out my 5g connectivity as this is what you sold me and will be charging accordingly for. Thanks
655 replies
32 months ago
The end before it begins!!!
Ordered their new 5G on the 29th of Aug - after hearing nothing since placing the order, call them 3 days later, speak to an agent in India (not the point) but this individual promises that they have updated the system with 3rd party collection and askes me why the courier hasnt called?! Call them again on the 4th, I am promised again that 3rd party collection details have been updated and they booked delivery for the 6th. Today (6th) call the courier because rain sends sms confirming its going to be delivered - courier says they came but no one answered - no call was made, no buzzer buzzed - the agent them cuts the call - called courier again (ccd)- second agent says i can see its scheduled but they wont give it you because you are 3rd party - tell them that rain confirmed that the details have been updated on 2 occasions - lady says 'yeah' -call them - we wont deliver. Call rain, speak to a kenny or something, he says cancel the order you have an reorder it will be easier!!! whaaat??? Between trying to update systems in India and SA i can see why things convoluted but can rain work on better client care instead of client retention - you lose clients before they even get started with you!
786 replies
32 months ago
False advertising and they break your lock so you can call them back!! RIPPING PEOPLE PFF
False advertising and 'friendly' service: Charged me R1800 to change a lock that i had to supply. The guy started playing with the mechanism and told that in a few months it will have to replaced - the mechanism is not working 2 hours are he left. They are now ignoring my msgs and not taking my calls
0 replies
32 months ago
No better Specialists!!!
Rashaad and Sarnia and their team did amazing job They provided us with unmatched pricing and service, were extremely accommodating and helpful and calm and gave us advise on finishings that gave a fantastic end result. Thanks guys!!!!
132 replies
55 months ago
FNB /HOME AFFAIRS NOT SO CONVENIENT!!!!
I have been trying to get a booking at the FNB home affairs office for 2 weeks now - there is never an available timeslot. Even checking 1am for the next new day that becomes available on the calendar is booked - doesn't matter if you check both FNB branches available - dololo. Its like the default msg is no timeslots available. It doesn't matter if you use a date range or if you check each day specifically - no timeslots available. Log in at midnight, no timeslots available... cant even change to Nedbank because HA defaults to the place you bank with... So no option available. The number on the site does not work - only give you options for loans, so why even have a number there?? Now what must happen? Similar issue the last time too - apparently the system wasnt working! Must be the same thing again
53 replies
Review Distribution
5 Star
3 (15.789473684210526%)
4 Star
1 (5.2631578947368425%)
3 Star
1 (5.2631578947368425%)
2 Star
0 (0%)
1 Star
14 (73.6842105263158%)