NG
Nancy G
Active since Jul 2018
6
Reviews
0
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Reviews
6 reviews48 months ago
Terrible and unhelpful service from Discovery Insure - worst insurance company I have ever dealt with.
Tsholofelo Manyike is supposedly my claims handler but besides automated emails I haven't been able to speak to this person - i have tried numerous times to contact her and have sent her emails to contact me to discuss my claim and no one calls me. This is my 1st time submitting via Discovery insure and extremely disappointed in their lack of service or assistance. After repeatedly asking the assessor and speaking to various constantans (not Tsholofelo Manyike - as i cannot get hold of her) to please change my panel beaters - I specified that i DO NOT want my vehicle to be repaired by RENEW IT and I am feeling forced to take my car there, it has been 1 week since my assessment and i have not been able to speak to someone that can help me change this or get hold of my claims handler. i have had other claims via other insurance companies and this has been the worst experience.
148 replies
51 months ago
NetFlorist order not delivered correctly
I ordered one of the snack hampers for my husband this Valentines day 14 Feb 2022 and it had balloons - 3 hearts is the picture and presentation of the item and when it arrived the balloons where inside the hamper not inflated still sealed in the packet all three balloons? Now what is the point of ordering something if the balloons are not inflated? The presentation is not there, and it arrived in a box like a couriered item which was totally disappointing. I have sent a complaint to their suggested email address and today has made a week and still no response from them. Terribly disappointing.
0 replies
54 months ago
Refundable deposit not paid pack
Please take note that if you order from this company they don't refund the "refundable breakage deposit" I had my function on 30th October 2021 and still waiting for my refund I call everyday and they keeping making promises but until now I haven't received anything.
0 replies
63 months ago
VODACOM'S TERRIBLE SERVICE AND ATTITUDE
We are extremely unhappy about the fact that VODACOM just decided to cut us off without any warning on the account after 20 plus years of using your services! Its so degrading and unacceptable that VODACOM doesn’t take into account a client that is been loyal for so many years vs a person who has only been around for a few months and receive exactly the same kind of treatment. This debit order was returned because there was a card change as the previous one had expired with this in mind Dinners club card confirmed that this shouldn’t affect the debit order and should continue running smoothly. Therefore the interruption of service should have NEVER occurred! Having said that even if it's a requirement to inform Vodacom then a courteous phone call to advise us, to inform us, to notify us, to warn us that this is what needs to happened in order to keep the account active or whatever your protocol is. To be cut off with no warning makes it seem like I am some kind of criminal that I intentional withheld the payment you can see over the many years of using Vodacom that this is not a problem that's if you bothered to check or even care and appreciate your customers! Your lack of manners and attitude is nothing short of disgusting! Please note that an SMS is also not acceptable as a form of communication or warning as this is a business account the people that use the cellphones are not the ones processing the payments hence a short phone call would have been sufficient to not cause this anger and unnecessary frustration. I have emailed the above twice (2 times) to your customercare@vodacom.co.za email address looking for some kind of apology and begging us to stay on with Vodacom or something of that sort to show us that you value your customers but i have received nothing, no email, no phone call, no nothing! Clearly this is not your aim just taking the money from people is your aim!
168 replies
63 months ago
Sage SA worst support services!!!
Sage has to be one of the worst service / support center around! If you have lots time to spend looking for answers / solutions to your queries whilst you have a deadline on their customer zone website and can wait weeks on end for replies to your queries then this might the package for you! I have been affected so negatively with company hard to list every incident! I will start with last year when I received the annual renewal invoice from my supposed consultant that is suppose to help which I have never even spoken to or heard of and not even sure she /he was a real person! the previous year I had trouble with our registration and couldn't get hold of anyone and my poor IT guy struggled for days to get it right! I then replied to her MS Budeli and told her that I didn't see the value in renewing my membership when I don't receive feedback / support etc! I got no reply in the new year Jan 2021 I resent the email to support@pastel.co.za; sales@pastel.co.za; registrations@pastel.co.za; renewals@pastel.co.za; Info@sagepastel.com and no one replied to me to resolve the issue! which is shocking! Ms Budeli eventually replied saying she was merely on leave - no apology nothing from pastel people just go on living their best life while the rest are unhappy and extremely frustrated with the lack of consideration! Even worst VIP has been bought by Sage which is another program I unfortunately use and since they took over everything has gone down the drain. Its a constant struggle to get help especially when you have deadlines and urgently need to pay salaries out... eventually i have to pay a private consultant to assist me with simple queries that before Sage took over was resolved easily. VIP before they were bought by Sage they were the best service company that I have ever come into contact with they answered the phones timeously maximum wait I think was 20 minutes that was only because it was peak season other than that within minutes if not seconds they would answer their calls and apart from that their staff knew the product extremely well and could resolve all queries with minimum effort and if they were new and training they would get their supervisor to assist you or help them but by the end of that call it was resolved with minimal stress! Buy since Sage took over its completely useless! The issue here is that Pastel and VIP in its self are good programs and normally reliable but the support is extremely disappointing and could be the reason why people move away from these accounting programs.
122 replies
94 months ago
Incorrect debit order amount almost 3 times the actual value and then refusing to refund me
I recently had an upgrade done via Elite Mobile which I strongly DON'T recommend! Its painful to go into a physical store as it takes long but at least there is less chance of a ****** up. They contacted me earlier this year saying I qualify for an upgrade. I responded that I don't want to take out a new contract until my current handset is fully paid up. They said no problem and then gave me a call in June 2018. I then asked them to confirm if my current handset was fully paid up before taking on the upgrade. They confirmed that it was fully paid up and from July 2018 I will only be billed for my new handset and contract. To my surprise the new handset (phone) was received within days. My debit order for Vodacom is dated the 1st of every month or 1st working day of the month on 2nd July 2018 Vodacom debited my account with R3541.17 which came as a huge shock to me I contacted Vodacom only to find there were 2 problems: 1st problem being that apparently I'm not finished paying for my current handset and still owe Vodacom 3 months. I told them this is not what was confirmed or agreed with Elite Mobile and I would like this to be reversed and I would like an investigation done and listen to the recordings where I clearly tell the agent I don't want to pay for 2 handsets at the same time and to confirm why the consultant said I was fully paid up and now Vodacom says I still owe them for 3 months? I'm not prepared to pay for 2 handsets at the same time and want this issue to be resolved. I logged a case with Vodacom. They said it would take 7 working days for them to revert with a solution to this problem. I logged this call 5th July 2018 and no one from Vodacom has contacted me to resolve this issue up to date 17th July 2018 and that is now well over the 7 working days. In the meantime the 2nd problem was that the Vodacom call center agent made an error and debited me upfront for my new handset a total of R2066.38 incl. VAT. They apologized and stated they would refund me within 48 hours needless to say that did not happen. I called again and they once again apologized saying there was an error on their system. They assured me that I would be refunded within 48 hours. Once again nothing happened. On 17th July 2018 I received a credit of only R259.59. I called Vodacom again and spent 1 hour on the phone speaking to various departments including billing, only to be told that they credited part of my refund to next month's (August) debit order and the balance of R259.59 was left, and this is the amount they have refunded to me. I was and am very upset and angry. How can Vodacom decide to allocate it as a credit without asking or informing me first and before my bill is actually due!!! All this time promising the refund in cash to my account. This is totally unacceptable and absurd as I am relying on this money to pay other expenses that are due before the end of the month. They just decide to take it ahead of time. It's Vodacom's error... why must I suffer a double debit due to an error Vodacom made? Anyway after a long time on the phone Trevino from the billing department has informed me that they will refund me the full amount but it will take up to 5 working days! Which this is also not acceptable! It's Vodacom's error and I should get my refund immediately with no waiting period. I am so angry that after 17 years of using Vodacom as a provider, I want to move my contract over to a different service provider.
159 replies
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