VS
Vaughn S
Active since Jul 2018
25
Reviews
0
Industries
Reviews
25 reviews1 month ago
Lack of service
Gave a month's notice of cancellation in writing of my short term policy. Spoke with an agent around 12:25 on Monday, who acknowledged cancellation. In my letter i requested written return confirmation that cancellation will be effected as I requested. Agent confirmed, that she will do such. Well it is now Wednesday and still nothing. Just another reason why I cancelled in the first place. Lack of service.
106 replies
4 months ago
Useless Customer Service
Customer service is really outrageous. 4 hours later still no response on the Whatsapp number, 16 minutes holding on waiting for a consultant. Send an email and the auto response is 48 hours... 48 hours pass.... zero response to email.
0 replies
6 months ago
USELESS USELESS USELESS
Useless... I ordered spectacles in January 2025 via the Cresta branch. They submitted the invoice to the medical aid which was paid. After a month I still had no spectacles, and the excuse was that Mellin's could not find the medical aid's payment. Subsequently, Mellin's reversed the transaction and refunded the medical aid. It is now October 2025, and they have handed me over to a lawyer to collect the consultation fee. Once again, their error when refunding the medical aid and now it has become my problem. Their error their problem. I am handing them over to my attorney.
0 replies
8 months ago
Zero Customer Service
The lack of communication and a free for all attitude from Outsurance is astounding. A deposit came into my account which was reversed a day or 2 later. No communication indicating what was this all about. The mere fact that they can "play" around with a person's private banking account is totally unacceptable. Maybe the Ombudsman needs to investigate. Secondly, a restriction was placed on my policy with regards to power surges. The details were vague so I responded to the email from the individual that sent the restriction letter, requesting more clarification. To date which is over 2 months later still no response. Not impressed, busy shopping around.
54 replies
8 months ago
Refund Not Paid
Tax done. Yet still no refund paid. Claim to have it paid within 72 hours.... maybe that refers to 1 hour for 72 days.....
0 replies
8 months ago
Amazing Service
Absolute amazing service from Jaimy. Professional server. Her suggestion to try the Pollo Teriyaki Pizza... well done... that has got to be one of the best lixxas I have ever eaten. Thank you and will definitely be back on my next Durban trip.
0 replies
8 months ago
Useless Adidas Online Store
Worst experience with the online store. Reported a fault with a product sent through all the info of the problem and have never heard from them again. Went to one of their stores. Manager was willing to assist but did not have the same product to replace the faulty one. Have only worn Adidas since I was about 9 years old... simply *** service.
0 replies
15 months ago
Bestmed is Worstmed
So sick and tired of trying to get through to speak to someone in the claims department. Phoning the call center .... after 15 min still no help... tried the whatsapp chat.... waited more then 20 min ... still nothing... sent an email.... never got a response... very quick to increase contributions by almost 15%.... but useless in responding.
53 replies
15 months ago
Got to be the worst Optometrist company on the planet. I do not know who is worse, the Head Office or the Cresta branch. After a month, still no glasses. When I enquire, I got told that the medical is already paid and that the Head Office is having troubl
Pathetic and Unprofessional
0 replies
19 months ago
Great Service
Great service from Mduduzi Shandu. Great sense of humor and super knowledgeable regarding product and insurance aspects. Always professional and was engaging enough to understand me as a client and what makes me tick. Great asset to Outsurance. Give that man a Bell's!!!
53 replies
Review Distribution
5 Star
4 (16%)
4 Star
1 (4%)
3 Star
0 (0%)
2 Star
9 (36%)
1 Star
11 (44%)