ES
Edwina S
Active since Jul 2018
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Excellent service & friendly staff
Excellent service received at the N1 City Medical Chambers depot
106 replies
12 months ago
Cape Town Refrigeration : Stay away from them !!
A 1-star rating is too much !! Stay away from these ****MERS !!!! Our fridge was "repaired" by their Technician, and given a 6-months guarantee. After not even 1 month the fridge stopped working. Called the company & Technician several times, they don't answer calls, nor respond to messages or emails. Had to pay someone else to come repair my fridge, only to find out that they did a short-cut repair, cut wires to the compressor, then reconnected wires to PC board (clearly for a quick-fix), charged for regas (which wasn't done), and replaced new filter (where?) for which I paid close to R 1 700,00
0 replies
22 months ago
Poor quality product purchased
Bought a 2-pack Standard Hollowfibre Searsucker pillows, priced at R 159,99. It's now a month later, and these pillows have gone flat, and the insides have formed into "bulky pieces". Quite disappointed in the quality, as I now feel these pillows are overpriced, and compared to what it looked and felt like in the store, I wouldn't recommend them.
111 replies
35 months ago
BAD CUSTOMER SERVICE
I think 1-star rating is over-rated. They don't deliver parcels then claim that no one was available to receive the parcels. Uninterested admin staff. Phones are always going into voicemail. Can never speak to anybody who can take responsibility for their pathetic poor service. I'm surprised they're still in business !! I wouldn't recommend Skynet to anyone!
265 replies
42 months ago
Excellent Service
Thank you to Jamie-Lee Chetty for the excellent manner in which my Daughter's accident claim was handled. Received feedback within 4 days, that claim had been approved.
132 replies
48 months ago
PHARMACY DIRECT IS THE WORST & USELESS
A 1 star is still too high of a rating! Clearly they don't understand the urgency of chronic medication. Why should I be checking on delivery of my CHRONIC medication ?? It's 5 days late, again as per last month. I am appalled that Bonitas would allow and tolerate this kind of service toward their members. When you call Pharmacy Direct, theu have either messed up your script, or they have an excuse - no accountability. I pay Bonitas quite a bit for medical aid cover, even during these trying times, yet I see the non-chalant way Pharamcy Directs replies on this page, is disturbing. When they were late/messed up my script last month, I called and a Pharmacist said to me to get some chronic meds for a few days at my local Pharmacy, until my delivery is dispatched. WHAT!? Why should I, I'm paying medical aid contributions... Secondly, I pay contributions to Bonitas, why should I be "running around " calling and emailing their Service Provider (emails which they don't reply to either..) Truly, I've received far better service from previous Pharmacies, locally. It's a nightmare with receiving chronic meds, since joining Bonitas. Pharmacy Direct is one of the WORST service providers..and clearly nothing has changed by the looks of all these negative comments 🤨🤨🤨🤨😤😤😤
222 replies
65 months ago
Customer Disservice
I had blood tests done on 11 November 2020, and was informed today only, 17 December 2020, by my medical insurance, that a portion of the amount was rejected, and would be for my account. I acknowledged the debt, and called your Debtors department today, 17 December 2020, and spoke to Norenchia, to make a payment plan, commencing 26 January 2021. She indicated that a January 2021 payment date is too late, and I questioned why, to which she replied that the the account is already "old", to which I replied that I had only received notification from my medical insurance today, 17 December 2020, which is no fault of mine, and was not by the means right now. She then insisted that I should then pay an amount of R 100 "now", which I said I can't, whereby she then proceeded to request a R 50 payment, which I indicated that I am not able, as I am unemployed. She did not even attempt to make a suggestion for a payment at the end of December 2020, re-iterating that "we are already in December" - which I found very patronizing... and constant chewing whilst I am having a conversation with her ! She then finally proceeded to indicate that she'd " make a note on the system" to start the payment plan January 2021, as I had initially requested. Why did I first have to endure all the questions, and had to justify by the fact that I am unemployed, before she agreed to assist me with my request ? Where is your Customer focus in all this ? Yes, the amounts might be little, but customer etiquette is paramount in all respects... This is the first time, in being a patient of Pathcare for 14 years, that I've come across such "insensitivity", when all I do is loyally support this practice ? At least I called to make an arrangement to honour my debt, and not ignore it !
168 replies
94 months ago
Great Customer Service
Since moving to King Price a few months ago, I can only speak of their good service, not forgetting their competitive premiums and discounts. A huge thank you to Laurette ****samy (Their Majesties Baroness?) for your friendly, yet professional service. Your prompt response after my email, and your phone call today, really made my day ! You made me realise once again why I joined "The King". Thank you !
106 replies
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)