KF
Kelly F
Active since Aug 2018
7
Reviews
0
Industries
Reviews
7 reviews16 months ago
Financial Advisor - Terrible Client Service
On 6th December 2024 at 10am my grandmother, age 90, went to Nedbank Century City for an appointment with the financial advisor Malcolm Joseph. The reason for her appointment was to withdraw funds from her Nedgroup Investment for the Christmas period. She did this two weeks in advance to ensure that the funds would be available by Christmas and when she asked Malcolm Joseph when the funds would be in her Nedbank transactional account he advised two working days. About five working days after requesting the withdrawal, my grandmother went to the shop and her card declined. She then waited a few more days, at least two weeks after the withdrawal request, and tried again but the transaction was declined again. Today, 23rd December 2024, she asked me to take her to the Century city branch to enquire about the investment withdrawal. We were assisted by a very helpful gentleman named Thabang, who phoned Malcolm Joseph. Thabang informed us that Malcolm would call us but if we wanted to speak to Malcolm we can come back to the branch at 12:30pm and wait for him till he was done with his appointment. Given that the next day will be Christmas eve we came back and waited for Malcolm to ask about the withdrawal. Eventually when Malcolm was available, he told my grandmother that she didn't need to wait and he would call her. However, she explained the urgency and he asked us to go through to the office to discuss it. Malcolm was extremely unhelpful and insisted again that we did not have to wait for him as he would call the investments contact center and then call my grandmother. However, I explained to him that this is a problem and asked him to put my grandmother at ease and call the contact center while she was at the branch with him. He out right refused to call while she was there and when we asked why, he rep**** that he has "other things to do." He completely dismissed my grandmother when she asked him for a copy of the withdrawal form that she signed as this was her proof that she requested the withdrawal and closure of the investment. He refused to provide her with a copy of the form as he said it was not necessary because he emailed it already. I told him that she has a right to have a copy but he refused to provide such copy. According to Malcolm, Nedgroup Investments was supposed to call my grandmother to confirm the withdrawal, but she did not receive a call. I when I asked him if he informed her of this when she did the withdrawal, he responded with a "no" and further said "because it's part of the process" He constantly reminded us that we did not have to be there and that he was going to call us "if" he got through to the contact center. I raised a concern that him saying "if" does not provide any surety because my grandmother has no funds for Christmas to which he responded by asking me what my relationship to my grandmother is. He asked this after hearing my grandmother call me her granddaughter multiple times. Malcolm absolutely refused to provide my grandmother with any form of confirmation that the withdrawal was requested and continued to remind us that we don't need it and we don't need to be at the branch. Malcolm Joseph made it very clear that he was not interest in assisting my grandmother at all. When we asked him what she should do now for Christmas he looked at her and apologised for the inconvenience. Spending Christmas without a cent because of Malcolm Joseph's inability to be helpful is not an inconvenience. Malcolm was dismissive, unhelpful and out right refused to provide my grandmother with a copy of the signed withdrawal because he felt it was not necessary. He had an attitude and just wanted us to leave. He had no intention of assisting in any way or form. The worst was when my grandmother was told he can't call while she was there because he had "other things to do" - Meaning that waiting more than two weeks for her withdrawal that Malcolm assisted with and now having no money for Christmas is not a priority for him to assist with because other things are more important. The service we received was awful. Pathetic and ***********. This is completely humiliating for me as I previously worked for Nedbank and I am the one who introduced my grandmother to Nedgroup Investments. I took her to the first financial advisor years ago with whom she invested her funds. She had no issues up until now when she had to deal with Malcolm Joseph. I will never refer anyone Nedgroup Investments again. Further more my family who have investments with Nedgroup will be moving the investments purely because of the way our Grandmother was treated by your financial advisor Malcolm Joseph. It should also be noted, that Malcom Joseph has still not called my grandmother as he said he would.
0 replies
47 months ago
Fraud
I'm being harassed by this company to pay a medical bill for a doctor I never saw! Their only proof that it was me is a Colmed statement of the admin fees accumulating... 1. I never saw this doctor, because 2. I never made an appointment to see this doctor... Do you really think I would forget that I saw a surgeon..?
0 replies
51 months ago
Thieves
The service is pathetic. The online classes was cancelled by the institution, and I am being charged a cancellation fee! AIE makes money by using policies that conveniently doesn't mention anything about AIE cancelling classes, and robbing students by charging them cancellation fees that are NOT applicable to the student.
0 replies
72 months ago
Inhumane is an understatement when describing how FNB treats Clients
If there was an option to give FNB zero stars I would not have to think twice about it. The service at FNB is putrid and more so the individuals who follow up on your complaints is even more pathetic. I've messaged and emailed several times explaining exactly why I am upset but all FNB can throw at you is their terms and conditions and to top it all off the sad excuse agents FNB has to follow up on your complaints doesn't know what is written in the terms and conditions, they only know that terms and conditions exist. I've had to email the complaints address which hilariously is care@fnb several times and all I get is a system generated email.
105 replies
72 months ago
FNB, White Collar Thieves
The last transaction on my credit was Thursday 30th April 2020, after that transaction I received an InContact email advising my available balance. Knowing that FNB runs monthly charges and interest deductions on the 1st of the month, I checked my available balance this afternoon and went into a total shock when I saw that I had only 20% available to me of what was available the Thursday after said transaction. I looked into my account and saw that FNB reduced my credit limit, and by doing that used 80% of the available funds in my credit card to settle a portion of my credit limit. I have NEVER missed a payment, not have I ever gone into arrears with this account. This month I transferred every available cent that I had from my cheque account to my credit card so that I can make use of the Ebucks rewards system only for FNB to take 80% of what I literally had available to me for the month and this without any forewarning. I WOULD NEVER HAVE TRANSFERRED EVERYTHING THAT I HAVE IN MY CREDIT CARD IF I KNEW FNB WOULD BE THIS SLY! I queried the above via the FNB SecureChat, which is a joke. I received an automated message about the COVID-19 Relief Fund, which I think is a real slap in my face given that FNB just took 80% of my available funds. I am a Premier Client and was told that I'd have a team of bankers available 24 hours, when I phoned the customer service line I was very politely told the line is closed. Wow! Again, if I knew that this is what FNB would do I would NEVER have transferred everything I had into that credit card!!! How FNB do this to their clients without ANY forewarning and on top of that during the COVID-19 crises when people NEED EVERY CENT THAT THEY HAVE!!!!! FIX THIS!!!!
210 replies
93 months ago
Santam
My house was burglared on the 21st of July 2018, I registered the claim 22nd July 2018 and today, 13 August 2018 I am still waiting for Santam. I spoke to the claims advisor, Sylvia Van Jaarsveld, who couldn't advise on anything. She didn't even know abouty claim until I phoned her. However, several days after I took out the insurance claim in April 2018, I phoned Santam to advise that I don't have any proof of ownership. In fact I phoned on two separate occasions and spoke to two different agents and they both told me I don't need proof of ownership. I went further and said that if I do I'll have to cancel the insurance policy because I'll be paying for nothing. The one agent said that it's on a case by case scenario but still, knowing that my concern was that I don't have proof of ownership, the agent never asked me what items I was most concerned about or guided me otherwise. The agent just left it at " you don't need proof of ownership" Now, that I have a claim, Santam's claim advisor Sylvia tells me she has worked for Santam for 30 years and Santam would never say that I don't need proof of ownership. Only for me to eventually get the call recordings from Santam to prove that I am not lying. Now that there is a claim Santam wants to use the small line "we work on a case by case scenario" as a loop hole to get out of having to pay out my claim. Santam sent a rude, abrupt assessor to my home. This man, Mark Van Gruene, treated me as though I was a criminal and I orchestrated the burglary. It's disgusting that an institution such as Santam so willingly takes a client's premiums and then when help is needed ill treats their clients. If it wasn't bad enough my house was burglared 4 days after my birthday, no one at Santam has taken any ownership for the agents misinforming me and the assessor thinks he can ill treat clients how he pleases.
53 replies
93 months ago
Mark Van Gruene - Assessor
My house was burglared and Santam used EOH Forensics. They sent an assessor by the name of Mark Van Gruene to my home. This man is rude, abrupt, discriminating and most probably a racist as well. He spoke to me as though I orchestrated the burglary, he asked me questions like "why the burglars didn't steal" certain jewelry items as though I was at home making them a cup of tea and having a hearty conversation while they were stealing my things. He proceeded to tell me what an insurance company would never say, only for me to eventually get the call recordings from Santam to prove that I was not lying. I'm expected to produce proof ownership for items I received as gifts and then he proceeds to get abrupt with me because the individuals who bought the gifts didn't bother to take care of the receipts as if I am responsible for that. It's most probably because of people like Mark Van Gruene that others think it's easier to be a criminal than a law abiding citizen. Especially when you are being honest and you're treated like a criminal.
0 replies
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1 Star
7 (100%)