TE
Tim E
Active since Aug 2018
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
THE FNB MERRY GO ROUND
FNB’s “ customer service” is best described as a never ending spinning wheel. Lodge a query or complaint, you then receive an automated message and reference number assuring you of a reply within 5 working days. You then get get a call and the FNB agent asks you to describe your complaint ( despite having sent a specific written email detailing the query). Once done, a promise to revert which either doesn’t happen or a different FNB agent calls with the same request to describe the query/ complaint and when asked, cannot respond as to where the submitted email query is within that section. Two weeks later, multiple automated messages and reference numbers, a few calls from FNB agents each time, the basic queries have not been responded to. One is left with few options. Submitting a review on hellopeter exposes just how bad FNB’ s “ customer service” is. A message appears below the review stating that the reviewer ( FNB) has responded privately with the client. Gives one hope EXCEPT the automated message now comes from a person titled as a “ SERVICE RECOVERY ADVISOR” in some Chief Operating Office….the message, “ thanks for your query which will be directed to the relevant department”. And thus the spinning wheel starts all over…. What is extremely disappointing is that the Service Recovery Advisor DOES NOT RESPOND TO ANY FORM OF REASONABLE, CONSTRUCTIVE communication. This is factual and accurate. Basic questions posed to ebucks and FNB Short Term Insurance three weeks ago remain unanswered. Hard to believe but there it is. I guess this review will generate another automated response giving the impression that FNB has responded to the client and resolved the query. Totally disingenuous!!!
142 replies
5 months ago
FNB SHORT TERM INSURANCE DEBACLE
As part of the new eBucks "your loyalty is worth less to us" system, I requested a quotation from FNB STI. Their quote for my two vehicles was 60% higher than my cost with Outsurance. After expressing my disgust, they somehow requoted but still 40% higher than actual current cost. Then a lengthy BS call from FNB STI with the usual word salad stuff about risk profiles , underwriters....all the commn denominators in the insurance industry...but, their latest quote is their best offer. It borders on ******ion...to achieve eBucks points from 1 Nov we want you, MR CUSTOMER, to sign up for our insurance products and don't bother about our costs being significantly higher than market. That is the new thinking on rewarding customer loyalty. Anyone who reads this review and is insured with FNB should do their research to ensure they are getting a fair deal.
71 replies
6 months ago
SHOCKING SERVICE
Something bizarre is going on within FNB. The new eBucks rules from 1 Nov border on ******ion. No longer is there a reward for having cash savings and investments with FNB. One of the only ways one can try and get to level 4&5 is by taking on short term insurance products with FNB. The quote I received from FNB was 40% higher than current Outsurance quote and higher than 10 quotes from hippo.co.za. I have been submitting emails to both eBucks and FNB STI requesting answers to questions for almost 3 weeks. Apart from automated responses, total silence! Logged a complaint on the FNB App yesterday which had the usual automated message that I could expect a reply within 5 working days. SHOCKING!
124 replies
11 months ago
eBUCKS travel query
Beware anyone booking air flights using the eBucks travel “ discounts”. Not what it seems! A return PE-JHB flight booking on eBucks is R200 more expensive AFTER 20% discount than booking the same flight directly with the airline concerned. Is this a revenue stream for FNB under the guise of “discounted” of eBucks travel?
58 replies
14 months ago
Windscreen replacemen
Very prompt and professional service when replacing my vehicle windscreen.
53 replies
39 months ago
PSG WEALTH shambles; PSG Global Hedge Fund/Odyssey Reserve Portfolio
Are there any other investors out there caught up in the PSG Global Hedge Fund/Odyssey Reserve Portfolio debacle? This investment mess goes back some 20 years and initially attracted R140m of investor funds. PSG claim non responsibility for this debacle on the basis they inherited this investment when making an acquisition but surely they would have done their own, thorough due diligence pre the acquisition. Some ten years ago investors were paid out 70% of their investment (no growth) and since then until the current time, small payments have been made in dribs and drabs. What is of great concern to me and should be to any other investor caught up in this debacle, is the total lack of transparency and the poor communication over this lengthy period from PSG. How do investors actually know what has been paid out by Odyssey to PSG? A detailed, ongoing statement reflecting these payments has never been provided. The latest small payment from PSG had no investor statement of account attached reflecting unit balances and values and in the small print PSG saw fit to state this was the "final payment." This cannot be right and acceptable to the long suffering investors in this failed investment scheme. I am waiting on a reply from PSG Wealth but am not hopeful of receiving the transparency and honesty one would expect despite the seriousness of this investment shambles.
56 replies
42 months ago
Paint failure.
This is a paint supplier that simply refuses to accept any responsibility when one of their agents provides incorrect technical advice and product for specific paint applications. They refuse to answer specific, reasonable questions related to serious paint failure involving their product. Beware!!
0 replies
66 months ago
Great service!
Here is a provider of medical aid gap cover which understands the importance of responding to customer queries. Very prompt and efficient.
56 replies
66 months ago
Automated response masters
Discovery Health view themselves as leaders in health care insurance but my recent experience and a view of their rating/reviews on hellopeter.com suggests otherwise. Most of the responses to queries are answered via a selection of automated replies with a "do not reply" return email address. And of course, there is a promise of an answer within 48 hours. After a string of these meaningless non answers the pesky customer like myself simply gives up! One thing Discovery Health has managed to do is build & occupy the most ostentatious office block on the African continent. Look no further than the scathing reviews on hellopeter.com and one can only conclude that this is a company big on image and promise but missing in their core function which is customer care. Run by robots and remote control buttons.
168 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)