FM
Fezeka M
Active since Aug 2018
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Faudulant Transaction on my medical aid account
*****ulent transaction on my account and unable to be assisted as I was sent frpm Piller to post and the transaction was not reversed.
53 replies
3 months ago
Unfair settlement
I am not happy with settlement figure they are providing. I have over months paid over 500k but my current balance is 846 which was interest from 1 Dec to 17 now they say if I want to settle account there is further 5k I must pay
0 replies
16 months ago
BAD SERVICE AND DESCRIMINSTION
The security and member of staff refused to let me enter despite having allowed an Indian lady that was in front of me. They then closed on my face, they alleged she was going to the till which was not true
0 replies
19 months ago
Areas before the amount is due
Bullying tactics by Matrix. I ended up shouting at their agent. I have paid for the services and all is in order, now I receive areas message. Upon enquiring Bulelwa was rude and kept saying I am owing. for all i know my account is up todate. My payment due is only today on 30th September now i am receiving messages threatening with extra costs!!! I am angry at their service.
106 replies
25 months ago
Poor Service from FNB Digital Banking
on the 7th March I complained about digital banking, the matter is still not sorted. First it was Taryn Jackson trying to help, she was unable and said she is escalating. then it was Solofelang Madiba she also promised to escalate, now she is ghosting my feedback request. all in all my October 2023 is still not resolved, my hellopeter post for 07 March 2024 is still not resolved.
112 replies
26 months ago
Online Banking Access
I am struggling with accessing FNB online using Laptop since October 2023. This disabled my business access and to date I get an error message if I try to log in. My banker Luvuyo Peters tried to assist and they only won with app access only. But no laptop use and no Business account access. it is really frustrating and disturbing some processes. Today I was assisted by Marlize Colyn, but our call was dropped maybe loadshedding and I was unable to get her after I call call centre again. I told the agent I will be reporting to Hello Peter since I have been waiting for help since forever.
56 replies
32 months ago
Bad service and bullying
consistanty saying my account is in areas, it is up to date
132 replies
72 months ago
Incompetent and Failing to Deliver
Incompetent and Failing to Deliver My parcel has been booked in and out, plus sent to the wrong location. when they called me they said they will deliver today but nothing. today I called the call center and supervisor refused to contact me after Kwena had made me wait for over 8 minutes on the phone
0 replies
93 months ago
ITC
Begining of July I was contacted by Ms Mandisa Dlamini on my unpaid account, we realised deduction was done on 25th of the month instead of 27th my payday. I offered to do an EFT so we can have matter quickly resolved. I then requested her to sort it out for Monthend July. In July again I received a call, luckily from Ms Mandisa, and I asked her why she did not change my debit order as previously requested. She said she sent an email and she was not aware it was not done. I eventually manually paid the money again, and sent proof to Mamponi, I am not happy that now this is reflecting on my ITC report without me being at fault.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
9 (100%)