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Phomolo M
Active since Aug 2018
8
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Reviews
8 reviews13 months ago
Returning an Online Phone Purchase Seems to be a mission
I bought a phone online for cash on the 28 February 2025 and was delivered on the 4th March 2025 order number 8010404308. The phone seems to be faulty as it keeps switching off. I have been trying to return it but I keep getting the run around from vodacom, being referred from one department to another. I even went to the store in Fourways Mall and I was told they don’t work with online shop purchases. Customer service online (Boitumelo Mokwena) said I should email eshopsupport@vodacom.co.za but haven’t gotten any response. The store told me I have 14 days to return the phone. Not sure how to proceed. Please urgently assist.
106 replies
19 months ago
Horrible Service with Vodacom for a simply E-SIM
I’ve been to the vodacom stores 4 times (3 times in Sandton mall last week, and today at Fourways mall) because I want to make an E SIM but fail to get assistance. I have 2 accounts with them. Apparently on one of the accounts instead of my ID being capture they decided to capture my account number instead. So this can’t be changed for some reason and no one is able to assist. They have logged multiple calls with IT (one story after another) to fix this but non seem to be fruitful. What type of service is this though? Ref: 5-36129141077271 Ref: 5-36129374423760
53 replies
23 months ago
Horrible Service - I just need an exit
I’ve been trying to terminate my medical aid since the 14 May 2024. I’ve been asking a medical certificate to show my exit date and no one seems to care in assisting. The credit control people who I hear are in charge of this are horrible at their job. I spoke to Kgatlhiso and Maeshibe….horrible service
159 replies
25 months ago
Horrible Service from Vodacom- ****
I was on a Vodacom contract Red Flexi 200 until January 2024 when they called me to say this is being phased out and will be moving to Red Flexi 260 with no extra cost to me. However, end in February my bill was R60 more and I’ve been calling to find out what’s happening with no assistance, the matter keeps being escalated and no results or feedback. In March my bill was up by R80 and the statement read Red Flexi 280, my bill keeps increasing month on month, I amount still not getting any feedback from Vodacom. I want to cancel this contract. Horrible service my query number is 4791691
106 replies
64 months ago
Dawn Wing Global Express has EXTREMELY POOR SERVICE
This company has extremely poor service. They received my parcel from Grit Warehouse on the 4th January 2021, and to this day I have not received my parcel. I escalated the query several times and I still haven't received any positive feedback. Someone from their offices called Solly called me on Friday the 15/01 to assure me that I will receive my parcel on Saturday 16/01, he even gave me the drivers number. On Saturday the driver said he won't be able to deliver but will only come on Sunday. This did not happen. I called the driver on Sunday 17/01 morning and he said he will deliver around 2/3pm, at 4pm I called to find out where he was and he said he already made deliveries in my complex, so if he didn't come to my house that means he didn't have my parcel. I called back Solly and the phone was answered by someone else who didn't give me his name, this man was very rude to me, he kept shouting at me and told me that he will get to my query at his own time. This morning I called Grit Warehouse and spoke to Unice, to tell them I still haven't received my parcel, but just like Dawn Wing everyone kept pushing the blame onto someone else (Dawn Wing management Elisa). I called Dawn Wing again and spoke to Faith who advised me that she can see my query has been escalated a few times so she will escalate it again. This is extremely poor service, the management and staff are very incompetent.
0 replies
77 months ago
Negligence Costed Me Money
I went to a Puma filling station at Ha Matala Maseru, Lesotho on the 15th December and asked for Diesel 50 for R200. About 6 km from the filling station I got an engine malfunction popup alert on the dashboard. Luckily it was a few kilometers from home so I quickly went to stop. The car started cutting the engine sound, I'd switch it on and off a few times but it continued to misfire. The next morning I called a mechanic to have a look and his diagnoses was that there was a problem on the fuel filter. He then asked if I am sure I had filled Diesel or Petrol. I was definitely sure I asked for Diesel but I didn't check to see if indeed the petrol attendant filled my car with diesel or petrol. The mechanic managed to help me start the car and I drove back to the filling station. I spoke to the manager and told him my story and the suspicion that the car was filled with petrol instead of diesel; he asked to see the fuel tank cap to see if it was labelled correctly and it was boldly written Diesel. The manager quickly apologized and said these kind of mistakes happen all the time and they will get a mechanic right away to come drain out all the petrol in the car and check if the injectors were not damaged. Their mechanic arrived in about an 1,5 hours. He had to completely strip the fuel line to drain out all the petrol and this is not a small job. We got there at 9;30am and this was complete at 5;30pm. I was supposed to leave that morning to head back to Gauteng where I live and work, I was to start my shift at 2pm to 10pm. Therefore I lost income of a full 8 hours because of negligence by the filling station. Their mechanic requested 2 liters of diesel to clean out the fuel line system and the filling station manager put R240 worth of fuel in the car. The R40 being the fuel to clean the fuel line and the R200 was my reimbur*****t. I had lost full 8 hours from my job but they could not even fill up my full tank as compensation. I even spoke to the owner of the Puma, Mr Thetsane to ask him for the full tank as I had already lost so much time. He told me that will never happen and I can go sue him if I wanted. The petrol attendants are trained to check the labeling on fuel cap; should the owner of the car insist that the attendant should put in what is not labelled on the cap, the attendant is supposed to get their manage to witness this. In my case, I asked to diesel and my cap was labelled diesel, therefore this was pure negligence that costed me a full day’s worth of money.
0 replies
92 months ago
Escalations not REALLY escalated under case 286178182
I was selected for audit by SARS and waited for feedback until the 21 days passed. I escalated the matter twice and each consultant kept on saying they have escalated the matter but each time I would call again for feedback the next one would tell me I haven't escalated. What exactly should I do, or rather who should I escalate my case to or it to be resolved.
0 replies
93 months ago
vodacom CANNOT ALLOCATE A PAYMENT
I paid for my cellphone account in time but Vodacom kept calling and sending SMSes to say they need payment on my account. I called them back to try and sort this out and the one consultant asked me to send the proof of payment to ********** but they still continued to harass me wit calls and SMSes, I called again and the consultant this time said I should send the proof of payment to her supervisor which I did but still continued to get calls so I called again the next day and another consultant said they are probably not receiving my POP because I must have send it as a picture not as PDF. So resend the proof as PDF but no one cared to even respond nor did the calls and SMSes stop coming through. I called again yesterday and I was tossed from one consultant to another and from one supervisor to another. Eventually they send me an email to say they have escalated by query to someone to get them to allocate my payment and they promised they would stop the collections people from calling or texting me. But guess what, 8 o'clock this morning I got a call from Vodacom requesting payment. I mean how difficult is it to allocate a payment ?????
106 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)