LM
Louisa M
Active since Aug 2018
11
Reviews
0
Industries
Reviews
11 reviews5 months ago
Poor customer service
Very bad customer service, been chatting with them since Saturday. No one is helping,I spoke to 5 different agents today. I must repeat myself all the time. No one is resolving my query. Sent me to the App but that service times out says Temporarily not available. Worst customer service
71 replies
16 months ago
Bad customer service
Made an online purchase, shoes too bag. I have logged an exchange/refund on the portal no response. No email, just an automated response from a robot.
112 replies
20 months ago
Bad customer service
Did an online application,10 days later still no feedback. No communication,the stores not helping at all.The app said 48hours 10 days later still nothing. I'm so disappointed on the service I received from the retailer I trusted.
53 replies
25 months ago
Poor Customer servivce
Im very disappointed on the poor service i received. I called last week Wednesday to report a damaged card and have my monthly points transferred to my new card. I was told it will be done and my points will reflect in 48 hours. I called today and still not done. Was told the person who can do that is off Duty and will be in tomorrow. what must i do in the mean time, where must i get money to buy another weekly pass where's i already bought a monthly pass???????
53 replies
31 months ago
Unhappy customer
I made a purchase via the Mr D App. Cancelled order requested a refund. Funds was credited in my app,charged a cancellation fee. Payout supposed to be R429,I only received R115. I want someone to please pay my money back. I have been sending queries and no-one is responding
261 replies
34 months ago
Bad customerservice
Hi, i sent an email on Friday querying my installment. I'm still waiting for a reply till Today. Can someone please assist me, i dont understand why must i go through so much trouble in order to be assisted.
53 replies
41 months ago
Good customerservice
would like to send my appreciation to the Exact team in the Golden Acre Cape Town. Fadla was very kind and proffessional. i left my denim jacket at the store and found it the following. Thank you all for your kindness, do so unto others❤❤❤
132 replies
51 months ago
Bad customer service, im not happy at all.
I dont know what is that i have to do to get my money back and your assistance. Your consultant told me the reason you took double premiums in February is because i didnt pay in January. Now you are telling me again i will pay double in March because February only 1 premium was received whereas you took too. I will attach my bank statement once again which you dont bother to look at. 28 December 2021-debit03January 2022-debit03 February 2022-Debit03 February 2022-another debit. Now you will do a double debit again in March because i didnt pay in February. you told me i will get a call but im receiving endless emails with no assistance. So sick and tired of this.
53 replies
51 months ago
Bad customer service
Terrible customer service, fnb debited my account twice in December, then after charged me for an unpaid debit order. Did the same thing now January told me I dont have enough funds in my bank account. My debit order day is the 1st, they took my money on the 28th of December, again on the 3rd of January 2022. Same day on the 3rd of January they say I don't have funds and charge me yet again. 3rd February they deduct twice, when I'm on the phone with them they tell me I had insufficient funds in January so they had to debit twice . Terrible, Terrible!!!!!!!!
106 replies
64 months ago
HORRIBLE CUSTOMER SERVICE EVER
Horrible customer service ever. no words to describe would'nt recommend any of my family and friends to there. Pathetic service
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)