CB
Cameron B
Active since Sep 2018
8
Reviews
0
Industries
Reviews
8 reviews34 months ago
Unresponsive with zero help
This bank is just impossible to get a hold of and resolve an issue. I have made an eft last Friday midday and the recipient says it still wasn’t received. Sending emails from my side has received zero response since and I cannot call as I am not in the country right now.
6 replies
45 months ago
Brilliant service
The staff were friendly, efficient and the job at hand was done very well.
1 reply
60 months ago
Charge more and give no benefits! Service doesn’t exist.
Well looks like we’re back here again. Except this time they overcharged me AND with 0 minutes, 0 data, 0 sms’ AND you guessed it, 0 service. CellC has again forgotten to debit me this month and just decided to migrate me to another plan. After submitting a complaint last Friday I was told someone will contact me within 2 business days. Wednesday came and I hadn’t heard a thing. Contacted customer care again to be told that the case was escalated which will have someone contact me shortly. We are now a week later and still no one has contacted me. It seems like working from home is a holiday for CellC staff. My compliments go out to the social media team as they are the ONLY department who single handedly resolved this issue last time. It seems they know more than client care, sales, team leaders and even managers, as that’s the run around I had to deal with last time. Is this the way I need to carry on to get help, to fix a problem that I didn’t even create?
1 reply
60 months ago
Amazing food and always fresh
Best street food I’ve ever had! Every time I go to Durban I have to stop there atleast twice.
0 replies
60 months ago
Worst bank for service and financing!
Horrible service received from Standard Bank Prestige and VAF. It’s taken 11 days just to get a podium for vehicle finance, to which I was told by the first employee that standard bank no longer does pre-approvals and required all my documentation. After waiting a couple of days with no reply I had than requested to speak to someone else who assisted me with getting pre-approval. I was then presented with a podium by another employee from the deal maker division after my prestige banker failed to send it to me, to which the interest rate was too high at prime + 1.919%, as I know my credit score is brilliant after checking before applying, so I had negotiated a better rate and was offered Prime -0.5%. I had then accepted the offer last week and was advised that we will continue the process this week. After hearing nothing for the majority of Monday I had sent a follow up email and was responded with a much higher offer than the original podium at prime + 2.039%. This is ridiculous as in 2018 I was given finance for Prime + 1.2% and that was with a lower credit score than I have now and that was my first asset purchase posing a higher risk. Also the national average has dropped due to job loss and people defaulting on payments in the last year. To add insult to injury I was told that the delays were due to system errors and load shedding, yet other banks had responded with offers in a matter of 2 days from applying, not 2 weeks! If this is how they treat their Prestige clients, I don’t even want to know how they treat their regular clients...
1 reply
63 months ago
Worst service ever!!
I had been phoning Cell C 31 times this month to try and rectify a query in which they had messed up, and after been moved from pillar to post, customer service, to retentions, to even fiber sales and then cellular sales, to being sent to a branch with not one individual assisting me. On the 25th Feb 2021 I had received a sms stating “ Thank you for your request to migrate, it will be effective on the date you have specified. Cell C”, this had happened without my knowledge, I had not phoned in, I had not requested the change in store, they had done this without the clients permission. I have been without data and no minutes this entire month. I have been phoning to try and sort this out, I have 4 reference numbers where some pertain to escalation of the cases as to try get urgent assistance. There’s a case dating back to 3rd March... No one has called me back to resolve it. I had received a call on Monday 15th March from a supervisor promising a manager will call me the next day to assist, I am still waiting. An email was sent by myself on Thursday 25th March to which it had an auto response stating that one of their consultants will contact me within 24-48hours.. It’s COB on Tuesday 30th. No response. After being a loyal client of +6 years, CellC as a whole has gone down the toilet, and Management is responsible. Chief executive, Douglas Craigie Stevenson’s statement: “This creates more flexibility and capacity to deliver the right quality of service to our current and future customers.” You, sir, have FAILED.
1 reply
75 months ago
Standard Bank, Liars, worst at what they do!
Standard Bank sends out these lovely emails and SMSs committing to support their vulnerable customers, however this is NOT the case. Email addresses are given to assist for debt consolidation, I have since today not received a response after sending an email on 24th March 2020. A day later I had phoned the call center number provided to wait close to an hour for an answer, only to be told that someone will call me within 38hours, I am still waiting. I had phoned 2 days later to be told someone will call me that same day at 15:30... nothing. April 3rd 2020 I phone again to be on the phone again for over 30 min waiting for a consultant, then I was reassured that I would get a call from Standard Bank from someone who would help me, the consultants have even confirmed my details with me to make sure its correct to call back...Haven't had a single call from Standard Bank. This morning I had phoned prestige banking, the consultant picks up the call and carries on speaking to a colleague. She doesnt introduce herself, highly unprofessional. Same story, takes my details down to call me back today. NOTHING!!! This is the worst service in the financial services industry.
3 replies
94 months ago
Worst service ever, don’t go there!
I am furious about the lack of service and empty promises provided by Hyundai Bryanston. Firstly let’s start off with when they promise to call you back, don’t believe it. I can count on two hands how many times this has happened and they didn’t phone back. Prior to purchasing a preowned vehicle, there were two parts that needed to be replaced but I was reassured by the sales consultant that it would be done, two weeks before signing the OTP and that the parts were already paid for and due for delivery. It was only done two weeks AFTER, and apparently the parts division was to blame. With needing these parts fitted, I was told to bring it to the vehicles’ brand dealership to have the parts fitted during the week. I had advised the sales consultant that my work starts at 7:30am sharp and I cannot do it during the week. He insisted that I take my car in and he will personally drive me to work and get me there on time. Come that morning I arrived at the other dealership on time, booked the vehicle in and sat and waited. I had phoned Hyundai Bryanston to find out where this consultant was, it was only the receptionist and another person that was there. No one else had arrived yet. The sales consultant then arrives to pick me up at 7:45 am! I still needed to get to work! His excuse was, “Sorry I’m late, I had to open the dealership and no one was there“ ... are you kidding me!!! The cherry on top is, upon taking delivery in JUNE 2018, I had paid for an extended warranty in cash as I did not want to add it to the vehicle finance and pay interest on it. To this day, I still do NOT HAVE A WARRANTY IN PLACE!! The clutch kit needs replacing now and I am at risk because of incompetence and lack of service!
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)