AP
Anand P
Active since Oct 2018
16
Reviews
0
Industries
Reviews
16 reviews14 months ago
Dash Delivery Cancelled
Dash order was not delivered. No feedback at all. Order was cancelled. The call center initially said that they will redeliver but then a day later state that they don't redeliver. Now I need to request a refund. How ridiculous is this... Call Center: Promise Manager: Tshepiso
0 replies
14 months ago
Appalling Service
It's been months trying to verify my profile to transfer the funds out of the Yoco account. Its ridiculous. All required and requested documents were submitted.
212 replies
28 months ago
Unfair Vitality Status Threshold
My parents were added to my Vitality membership on 01 December 2023 even though I requested that they not be added when we signed up to Discovery Medical Aid. Having been on Diamond Vitality status for a number of years, the requirement for Diamond Vitality status changed from 50 000 points to 125 000 points. The additional points 75 000 which ordinarily can be accumulated over a year, now needed to be accumulated in the space of a month from a 69 and 81 year old. To make things worse: 1) Legitimate vitality points earning events carried out during the year are not eligible for earning points towards the yearly goal. 2) The parent with the higher points earned was capped to 25 000 points due to the system allocation for the dependents. 3) My own calculations shows that it is impossible to meet the increased points threshold in the space of a month. Surely common sense and fairness should prevail in this instance. Its ridiculous that activities carried out during the year do not attract points yet the points goal is for the year. Somewhere Discovery needs to make a choice. Either pro-rata the points or the events during the year need to be allocated points. Strangely enough any benefit from Discovery is subjected to the pro-rata principle, however this principle is not consistently app**** to the member side. I have spoken to the consultants who could grasp the issue but did not effectively communicate it to their superiors. Very frustrating. This is an opportunity for Discovery to demonstrate integrity and show that they care about their members well being.
0 replies
30 months ago
Pathetic Service
Really dismal service from Bonitas. Over the last 10 months the claim for an appliance was submitted and paid. From August onwards the Bonitas system was changed not allowing the ICD 10 codes to be visible. The service provider submitted the invoices directly clearly showing the ICD 10 codes. The August and September claims were rejected. After numerous follow-ups, calls logged and escalation, only the August claim was eventually approved and paid. I was told that the August claim was stagnant as someone in Bonitas did not do what they were supposed to. The September claim was not paid. I logged another query. Only to go through the whole explanation again and being told that the IDC 10 codes are missing After checking it was verified that indeed the necessary information has been submitted multiple times. In my follow-up call, I was told that even though the claim clearly stated that this is not an in-hospital claim the claim went through as such and was obviously rejected since there was no pre-authorisation. I was told that I need to get the information from the hospital which is impossible since there was no hospitalisation. After a long explanation, the claim was escalated only to be rejected again due to the lack of the ICD 10 codes which have been submitted. It is clear that the claims department DO NOT know what they are doing and incapable of reading the notes on the claim. After over 4 hours on the phone regarding this claim it is clear that there is sheer incompetence going on at Bonitas. It is easier to hit the reject button instead of actually reading and thinking. Where is the compassion for patients? Why isn't a manager overseeing the repeated rejection of a claim? Why can't the claims department go back in history and see that the claims were paid and what was the Bonitas process followed? There is no reason for these claims to be rejected. PAY IT. Query numbers: 120923QTX043 191023QWD2G8 120923QTX068 300823QTBXKZ 051223QVSS7G 271023QX50Y4
130 replies
38 months ago
Unauthorised debit on app
App processed a debit on my credit card without authorisation. Lodged numerous complaints and the feedback was that the payment is for a tip. They are refusing to reverse the charge. Be warned that app malfunctions can cost you.
0 replies
40 months ago
Terrible turnaround time for uploading of scripts and delivery of medication
Unacceptable service from Pharmacy Direct. Prescription sent over a week ago and has not been actioned. Sms received on the day that the prescription was received but more than a week later, the medication has not arrived. Medication is prescribed by a doctor for a specific reason, its unethical for the pharmacy to delay delivery and not deliver the medication timeously. Bonitas really needs to evaluate their SLA with PharmacyDirect to ensure that members stay with Bonitas Call reference: 722304
264 replies
45 months ago
Exceptional Service
Lerissa Govender assisted me with planning a family getaway. She was very accomodating and understood my requirements. She is an absolute gem and I definitely place my trust in her to handle my future travel plans. Highly recommended.
134 replies
62 months ago
High Tea at De Hoek
Was looking forward to celebrating a special birthday with an outdoor high tea at this beautiful venue. As we were a big group with various dietary requirements (gluten free vegan, Banting) there were numerous calls with Lilian to verify dietary requirements and a follow-up email to ensure that we were catered for. Upon arrival at the reservation time, we were asked to wait for close on 20mins until the table was activated. We were not attended to during this time. When we got to the table it was in the exact same condition as when we arrived with leaves and debris from the trees above. Nonetheless we were there for an experience. About 15 minutes later a plate of heaped sandwiches arrived followed by sushi, slices of cake, etc. All served together and not grouped according to dietary requirements. After much back and forth and what can be best described as a farce with the explanations from the chef being ridiculous and the cluelessness of the F&B manager Vusi, it was clear that this is what it is. We decided to make the best of the experience since there was not much on offer for the special dietary requirements due to lack of preparation and understanding. The items that could be eaten were sadly well below average for a 5 star venue. We were served tea over an hour later. Unfortunately the bad attitude, lack of accountability and integrity can only lead to things getting worse at this wonderful venue. Raising concerns to management at De Hoek falls on deaf ears. Rather escalate to info@letsema.co.za. If you have any specific requirements dietary or other, stay away from this place, the lack of attentiveness means that it can only end in a disaster. Really not worth the drive out.
0 replies
70 months ago
Great Service
Opened an account 2 weeks ago with The Courier Guy. Fast and reliable service. Very simple and efficient way to not only send parcels but also to have parcels collected. Tracking notifications are available and updated at every step. They even went the extra mile of packaging a musical instrument prior to shipping. Highly recommend The Courier Guy.
0 replies
71 months ago
Credit card courier services
The delivery of my secondary credit card by CCD couriers was a shambles. I have found their level of service to be extremely poor. They do not even follow their own processes as they said they would. It was not after having to finally post a review on this platform that the matter was finally resolved in less than 24 hours. How is it that Discovery issues credit cards for delivery and does not follow-up as to why the credit card has not been delivered, surely this is a security issue. The card was eventually delivered 3 months after the initial call. As a customer, I do not wish to be subjected to such poor customer service in the future and I trust that this matter along with the poor level of performance will be taken up with CCD couriers.
105 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (81.25%)