JG
jason G
Active since Nov 2018
6
Reviews
0
Industries
Reviews
6 reviews35 months ago
Vodacom Extreme Poor Services and not assisting
Below Break Down Early Cancellations Quote Received on 04-04-2023 Early Cancellation Payment was made on 06-04-2023 from my partners Absa account to Vodacom’s Absa account with the use of instant payment. Thereafter an email was received on 08-04-2023 to say that the account has been cancelled with the below message: Hi Jason Green We have received your request to convert 27829395279 to pre-paid. It has been logged and will take effect on 2023-04-04 12:54:33. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on 0821958. Kind regards Vodacom On the 1st May a debit order was deducted of R634 again which wasn’t authorised nor was it communicated. I had then reversed the debit order on the 7th of May as this debit order wasn’t approved. Threatening SMS Received on 13-05-2023 Avoid handover on your Vodacom account. Due: R634.00. Please make urgent payment today. MBD tel (011)560-5222. Ref: 0278000816097682 Payment was made in Store at Vodacom Cape Gate on 13-05-2023 to the amount of R634 I Received a call from Vodacom on 15-05-2023 Gloria with regards to Vodacom Arrears. I explained to her that the contract was cancelled and that all payments were made. She then proceeded to ask me to call Vodacom to cancel the contract. To which I then explained to her 5x times that I have already called to cancel the contract and that a early cancellation quotation dated 04-04-2023 was to be signed as acknowledgment to cancel and that a payment of R3939.27 is due upon signature and cancellation. The required steps were followed and confirmation was provided to confirm that the account was closed. Yet I'm being billed for something that was cancelled. I tried to reach vodacom several times via email to ask what is going on….. no replies , and when calling you cannot connect to the cancellation department as the number has been converted to prepaid. Then i get told to contact customer care which really means nothing as you cannot speak to a human being there is only a recorded option to follow. This is seriously infuriating when you are trying to resolve a problem and cannot speak to an individual. Vodacom should seriously consider setting up a option for recently converted numbers to follow up with the cancellations department should there be issues. I want my R634 back Vodacom !!! This is utter pathetic service and then I get threatened with a handover sms for something that isn’t even in arrears.
106 replies
50 months ago
Incredible Connection Playstation contract purchase success
We went to Tygervalley Incredible store to purchase a playstation on contract. We arrived there and the staff were extremely unwelcoming and did not do much to assist us other than just directing us to Waterfront store. They also could not assist due to their vodacom consultant not being available and that she is on labour leave, one would think they would put someone else in the ladies place to take over the work load. Nonetheless off to waterfront we go. We arrived at waterfront Incredible connection and they could not assist us the same day either as they would have had to wait atleast a day for the contract to clear. Atleast this time round the sales person went out of his way to phone Cavendish mall to find out and secure us a playstation there. We got to Cavendish mall and were greeted by a more than eager Keenan Garret. Keenan Garret was struggling with the vodacom contract system for about 3 hours but he was determined to assist us as best as possible. After spending the half of the day there Keenan finally made it possible for us to take home our brand new playstation. We highly commend Keenan Garrett for his great service & determination at Cavendish mall. @Cavendish Incredible Connection thank you for great service received.
0 replies
50 months ago
Ezviz 360 camera is great
We absolutely love our 360 Ezviz camera. It provides great clarity of sight no matter day or night. Absolutely a good investment. One can also purchase multiple camera and link and name per room over the wifi network.
0 replies
50 months ago
Genesis Hydrovac is awesome
Based on previous great experiences with Genesis and the quality of their products and after service I advised my partner that we need to invest in a Genesis vacuum. We bought a Genesis Hydrovac in January 2022 and oh boy its good. We really love the fact that it uses water to filtrate impurities and dust as both myself and my partner suffer with allergies. We also absolutely love how powerful the machine is and the fact that it never loses any power during use. We have one bunny and there is always hair somewhere that the hydrovac cleans up with great ease. 27 February 2022 we decided to invest in another Genesis product called the Genesis minivac and oh my word it is super awesome. Super powerful and very easy and use and also quite light and just perfect to do light cleaning twice a week. Genesis has our mark of approval.
53 replies
81 months ago
Speedy claims process
Dear Happy I trust that you are well. You really helped me do the claims process quite quick. My claim has been dealt with in two days and approved. I am so happy that it's been approved although I now have to find cash for my excess. But so far my experience is good. They tried to steal my beautiful new baby and damaged my new Ford Figo boot and driver door lock. My car is going in on Monday for the second assessment for disassembly to see if they can fix the locks. Otherwise they will replace locks and keys. My first experience with King price was not that good in a sense that they didn't set up the policy right and then rectified with extra costs. I said I am not happy but they quickly put a nice manager on the phone and sorted me out asap. Thank you king price! Kind Regards Jason
210 replies
91 months ago
MTN LOVES TO TAKE WHATEVER AMOUNT THEY FEEL LIKE FOR THE MONTH
I had two contracts which i wanted to cancel. So i phoned in and the guy told me the balance to be paid on each is R1987 . So i sell the phones and then paid the balance on the one contract so long and then phoned back to cancel the contract. They then proceed to tell me that they made a calculation error ! They then tell me i needs to pay them R5000 per contract which is obsurd as that is not what my calculations came out to ...... in the meanwhile of all this i took out another contract with them. Long story short i have two contract now and the premuim is R570 per month . Everymonth i have to phone my bank to do a reversal on my debit order as mtn does not rectify my acc errors with them , they just take R1115 from my account or whatever balance they like ! I have never ever skipped a payment with them and then their untrained rude staff wants to tell me i owe them even if i never skipped a payment etc. This is damaging my credit worthiness and if it needs to i will take this further im sick and tired of this service as there is no service with mtn . Most of the time the service is unavailable or suspended .
210 replies
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1 Star
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