BK
Bertha K
Active since Nov 2018
13
Reviews
0
Industries
Reviews
13 reviews10 months ago
Appalling service from Plumb Ambulance Pretoria
I had a burst geyser at home in late April. Plumb Ambulance Pretoria was contracted by the body corporate through their insurance to attend to the problem and they eventually replaced the geyser. Within two days, the geyser was malfunctioning with the water not quite heating up and if it did the water would be cold after one person showered. I called plumb ambulance and they wanted to charge me a call out fee of R900 for a job that they were supposed to do properly in the first place. After some back and forth they came to look at it but the problem never went away. Now less than two months from initial installation, the geyser trips and we do not have hot water in this chilly winter weather. Zero customer service from plumb Ambulance Pretoria.
0 replies
12 months ago
BAD SERVICE OUTGOING CALLS BARRED AND NOBODY CAN HELP ME
My outgoing calls are barred for some reason. I called the call centre twice and was given two different codes which both didn’t work. This is a MAJOR INCONVENIENCE for me. Very BAD customer service from Telkom.
0 replies
12 months ago
Poor service from Telkom
I have been trying to do a sim swop on my eSIM and I paid R99 last week Saturday the 5th April and up to now the sim swop has not been effected. I went to the Telkom shop at Woodlands Boulevard in Pretoria yesterday and they told me there’s nothing they can do. I have 20 gigs of data which will be expiring at the end of this month if I don’t use it. I can’t use it because my sim swop is not done.
0 replies
12 months ago
BAD SERVICE FROM VODACOM FIBRE
I had a 100bps home fibre on a month to month at R879. On 4th March I contacted Vodacom fibre on WhatsApp to migrate to 50bps for R669 per month. On 26 March an amount of R899 was debited to my account. When I enquired I was told my enquiry came late for the change of debit order amount. I have just received an invoice of R1301. I called the call centre was told by the lady who assisted me that she would call me back. Now I called back and have been on hold for 6 whole minutes. Why must I pay more for 50bps than what I was paying for R100bps?
116 replies
16 months ago
Bad Customer Service and Total Disregard for Customer Needs.
Liberty Life consistently giving bad customer service and total disregard for their customers’ needs. I first submitted withdrawal forms on 17th December and it was declined because I did not add up all the policies that I have with Liberty. I then resubmitted on the 24th December, on the 27th December I followed up to check if my forms were received . I was told that there was an issue with my banking details. I was surprised because I had provided my latest banking details to the financial advisor before. I was told that my withdrawal would be submitted on the same day. On 30th December I was told that my claim was submitted for payment and would be processed and released by the same day or the following day. On the 31st I enquired from the financial advisor and he told me that the call centre required some information from him. Why send me from pillar to post ? Why conflicting accounts of exactly what is the status of my withdrawal application?
56 replies
17 months ago
Non existent customer service
The customer service is nonexistent at Liberty Life. No investment growth and the call centre agents couldn’t give a damn about customer queries.
56 replies
23 months ago
No Roadside Assistance from Hollard
I have a car insurance policy with Hollard insurance and it covers roadside assistance as a benefit . A week ago I tried calling for assistance and the phone just kept on dropping . Today again the same thing happened and I went through an operator . I told the operator the assistance I needed and she says my policy is in excess meaning it’s in arrears which is not true. Hollard, do you still offer roadside assistance or not?
53 replies
32 months ago
False Advertising by Dotsure:
In June 2023 I received a call from a telemarketer selling me a motor warranty policy for my car which is 10 years old. A debit order was put in place and deductions were made on 25th July & August. I was informed that there was a waiting period of 60 days. After the expiry of the waiting period I tried to submit a claim and was informed that I had no cover because my car had over 300 000 kms on the clock. I was never told about this when I took out the policy. I was told that the policy would be cancelled and when I enquired about the refund for the premiums that I paid for two months they told me they can’t refund me because I had cover for those two months. How did I have cover when the car was above the 300 000 kms but now I am not covered because of the very same reason?
131 replies
38 months ago
Ndivhuo checked on me throughout the incident even after I arrived home
Ndivhuo checked on me throughout the incident even after I arrived home. The service providers assisted me promptly and Matthew from security waited with me until Patrick from roadside assistance arrived.
53 replies
44 months ago
Bad Service and not doing business in good faith
The consultant was rushed and was just pushing for me to sign and did not want to answer some of my questions. I took the policy out on Friday 26/08 and he told me this month only the prorata premium will be debited to my account, only to find that my account was debited with both prorata plus full premium. The consultant also gave me the impression that the Netstar tracker premium was covered by Dotsure, only to find out that I had to enter into a binding contract with Netstar and the premium came from my insurance premium and was not paid for by Dotsure. The consultant also gave me the impression that the tracking device was to assist me in case of a hijacking only to find that it is to monitor my driving patterns and does not even have a panic button. The consultant was not honest and was just rushing to get me to agree to the terms, He even refused when I asked him for documentary proof of certain things he was saying.
74 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)