Active since Nov 2018
Had my wife and child waiting in a queue while I found parking. The waiter/s servicing called the 2 white people behind them to sit at a table for 4. When questioned they (2 waiters ) winked at each other and said that they only had a table for 2 and not 3. This was around 12h25. Please check your cameras. The lady (my wife was in black - Principal Umbilo Secondary) , my daughter was in a cream top and jeans (Dr M Maharaj)
This online store is a ****. There are no contact details for non delivery of products. They do not reply to your emails. I am waiting 7 weeks for an order. The lead time was 5-7 days.
I have received a call from the nominated panel shop ( Durban South PanelBeaters) with the threat that my untouched vehicle will not be released without me paying them a R5000 excess fee. This is unacceptable, while I accept the fact of the initial backlog of 30+ days, I cannot accept that Durban South Panelbeaters sat with the part for 3 weeks BEFORE ascertaining/realising that the part (A HUGE FRONT BUMPER) was incorrect. Surely if you had to wait 6 weeks for an item of such importance, you would check on DAY 1 of receipt that it was in fact the correct part. Their excuse is absolute hogwash. Due to their incompetence, I must wait a further 30+ days for this bumper. To add insult to injury, they are demanding an excess fee FOR NOT WORKING ON THE VEHICLE AT ALL. Should they continue to demand this unwarranted charge, I suggest that Outsurance remove my vehicle from them and use another more efficient service provider for ALL their future needs. This should not pose a problem as no actual repair was carried out. I would prefer to refer the matter to the ombudsman as this is beyond unacceptable and inefficient service. I trust that Outsurance will give this matter their full attention ASAP.
MiWay insurance contacted ME and where quite convincing in taking up my time to give me a "better" quote than my current insurer (OUTSURANCE). They could not and had to "escalate the matter" to try and beat my current insurance provider. One week later, I am contacted 12/3/21 with a request for "another updated copy of my policy" which they had already been given -request "as per management". I told them that the policy is valid/still standing and asked if them if MiWay gives their own client an updated policy every month. The reply was still " it was management request ". I told them that they were wasting my time and could keep their R400. Worst insurance scam ever. DON'T USE THIS COMPANY.
Once again FNB is implementing their illegal "Excess Fees" charges. How this works is that they send you bank charges when your account is at its lowest and then charge you with this "excess fees" with no agreement or communication whatsoever. This is the sort of reply you can expect (remember I have no debits on this account): We refer to your complaint to our Head Office regarding the charges levied on your account when debits go through and there is insufficient funds in the account We advise that this charge applies to all client who are overdrawing their accounts without making provision for the debits that go through their accounts and we are unable to make exception in your instance. We strongly advise you not to allow debits to go through your account when the funds are insufficient to meet such debits Hope this clarifies your query Kindly feel free to contact the me should there be any other aspect requiring further clarification Regards
Best service ever by Andrea de Villiers. Super efficient and constantly in communication. This lady should be an ambassador for Travelstart. Well done.
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