MK
Merle K
Active since Nov 2018
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Refund of Accumulated Savings
I am writing to formally express my dissatisfaction with the level of service I have received regarding my outstanding savings refund. Despite having submitted all required documentation in a timely manner and following up on multiple occasions, I have received no acknowledgement or substantive feedback from your team. This prolonged lack of communication has been most unsatisfactory and has ultimately compelled me to escalate my complaint via HelloPeter in order to receive any response at all. The HelloPeter response I received, previously, confirms that my query was noted and escalated for urgent attention. However, to date I have still not been provided with a confirmed payment date for my refund, which constitutes the final resolution I require. To confirm the details of my matter: my membership end date was 31 October 2025, and the prescribed four-month waiting period has since elapsed. Based on my records, my accumulated savings balance at the time of cancellation exceeded R9,000.00, and I expect this amount to be refunded in full. I respectfully request that you provide me, in writing, with the confirmed date on which this refund will be processed and paid into my account. I trust that this matter will now receive the urgent attention it warrants.
53 replies
1 month ago
Refund of Accumulated Savings Balance
I was a member of Sizwe Hosmed and had the most dismal experience with the scheme the last few months of 2025 with them. I resigned and my end date was 31 October 2025. I have accumulated savings that the scheme now has to pay to me as the four month waiting period after the end date has passed, but have been battling for the last two weeks to get feedback from them. All information as well as proof of my banking details had been sent to them. I would just appreciate it if they could communicate the date that the refund would be paid as I waited the prescribed time before requesting the refund. This is really frustrating.
159 replies
10 months ago
Webafrica pathetic whatsapp service
I have moved house and product with Webafrica in the beginning of May. To date I am still struggling with connectivity at my new place. There is no number to phone anyone and they refer you to chat on whatsapp. I have waited two days for an agent to connect and have still not had a response. I am so frustrated with this bad service.
0 replies
15 months ago
Khaya has been excep...
Khaya has been exceptional in assisting me with my complaint.
53 replies
21 months ago
SnapnSave Wallet Cash Out delay for 4 months
I cashed out on 29 March 2024. My account was chosen for auditing purposes. Due to a glitch in their system it remained under auditing for the next 3 months. During this time I sent multiple emails stating this. I shared snapshots of what the process stated and kept on getting the same response stating that "sincerely apologize for the delay in processing cash-out request. We understand that this has been frustrating for you, and we appreciate your patience as we work to resolve this. Our team has been diligently addressing the challenges identified during our recent cash-out update, particularly in the area of auditing accounts. Our goal is to have these processes fully implemented as soon as possible, which will significantly enhance the efficiency of our cash-outs. We acknowledge the inconvenience this has caused you, and we are actively taking steps to prevent such delays in the future." The status was then eventually changed to EFT submitted on 10 June. They also deducted the EFT bank fee in March already. We are now an additional two months since the second note change but no payment has been made. The team are also ignoring my messages which is so unprofessional. I will see if someone has the decency to respond and sort this issue out.
53 replies
26 months ago
Pathetic service and non existant turn around time
On November 9, 2023, I submitted a request for the removal of two trees with reference number 9116050549. Upon inquiry on February 9, 2024, I was informed by an agent that due to the Service Level Agreement (SLA) not being met, I should wait for three months before following up. Consequently, on February 9, 2024, I called again and was issued a new reference number, 9116633391, marking an escalation since the SLA had been breached. Subsequently, on February 13, I received a call from a lady who indicated that an inspector would assess the trees and determine necessary actions. Despite this assurance, the escalation reference was marked as closed, even though no inspection had occurred. Upon a further inquiry on February 19, I spoke with Vuyo, who explained that he could only add a follow-up note to the initial reference number, as it remained open. Today, February 27, I contacted Zizipho, who mentioned the need for a new escalation, resulting in an additional reference number, as the previous escalation had been closed. I am deeply dismayed by the City's handling of my issue, especially considering the risk to my safety posed by one tree interfering with our electric fence, necessitated by multiple security breaches. Furthermore, the tree serves as a hiding spot for ********s due to its obstructive positioning. The other tree, situated by our driveway, continuously sheds leaves, and its resin has left stubborn marks on our cars. Despite efforts to clean up, the accumulation of leaves persists in our yard and on our vehicles. Additionally, the tree's roots have infiltrated our sewerage pipes, causing repeated overflow issues, prompting numerous calls to the City for assistance. I once again attach pictures of the trees in question and earnestly request the City's prompt attention to this matter, as it has now been four months since the initial request was lodged.
0 replies
36 months ago
Miway Claim - Vehicle
I contacted Miway this morning to assist with the process of lodging a claim and was assisted by Masilo Modiba. Within an hour everything was sorted and finalised. I have to commend Masilo for the brilliant manner in which he dealt with my claim. I have been a Miway member for a few years now and will recommend them to anyone that is seeking a competent and high performing insurer.
53 replies
36 months ago
I had an issue about my premium that I have been trying to sort out for a week and it was sorted out by Mbalenhle Nkumbe today
I had an issue about my premium that I have been trying to sort out for a week and it was sorted out by Mbalenhle Nkumbe today. The effort she put in to assist me and getting the issue resolved is highly appreciated.
53 replies
39 months ago
Enlighten Panel Review
This is an amazing survey panel with absolutely great rewards. I recommend Enlighten Panel to anyone that is interested in making extra cash. Their reward process is smooth and payouts are done seaming-less.
56 replies
40 months ago
Incorrect washing machine delivery
I purchased a LG 18kg top loader from Makro online on 24 November 2022. They eventually delivered a LG front loader 10.5kg. I called customer and logged the issue and was given an escalation number 2856838 by the customer service representative. I have been waiting ever since for Makro to rectify the gross error that they have made. They are absolutely slow in their responses all be it that their staff made the error by picking the wrong machine. It has now been more than 3 weeks since my original complaint that the wrong washing machine had been delivered. I am flabbergasted at the fact that it would take so long to rectify a gross mistake made on the side of Makro. There is a major difference between a top loader and a frontloader. I am still waiting on a response from Makro as to when the incorrect product will be collected and the LG 18kg top loader be delivered. I am not able to do any laundry due to the fact that I am waiting on them to sort out the mess they made.
396 replies
Review Distribution
5 Star
7 (46.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (53.333333333333336%)