DA
Delene A
Active since Nov 2018
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
Betway *******
Yet again I had the same experience from the last time with betway, after winning the money it's dissappear fortunately this time I took a screenshot, called the customer care line spoke to lebohang still waiting for feedback, the last time my story was deleted off hello Peter, wondering if this one will be deleted let's pray that lebohang calls Me back. This time I am NOT backing down this Is my money, people must know how BETWAY operates they are ******* !!!!! I WANT MY MONEY!!!!
116 replies
12 months ago
REVIEW REMOVED
Hi Fiona Why was my review removed ????????? this is unacceptable !!!!!!! my query was NOT RESOLVED PLEASE COMMUNICATED VIA EMAIL AND DO NOT CALL ME SO I CAN HAVE A PAPER TRAIL
116 replies
12 months ago
DAYLIGHT *******
I am writing to express my frustration regarding an ongoing issue that has not been resolved despite multiple communications. My wife has been in contact with your team, and unfortunately, the back-and-forth has been unnecessary and unproductive. On the date in question, I played and won an amount of R9,000. However, when I attempted to withdraw the funds, I found that my available balance was only R200 some odd. I immediately contacted your call center and was informed that the funds had disappeared due to a technical glitch related to a system update, as explained by Matshidiso. She mentioned that the matter would be escalated to a manager, but this never happened. Subsequently, my wife reached out on my behalf via email and communicated with Lauren. Initially, Lauren misunderstood the issue, but after further explanation, I was advised to provide a screenshot of the bet placed. I submitted the necessary screenshot, not anticipating that it would be required. Upon providing the bet history, I was then informed that I was playing in "free play mode," which does not align with my experience. I request that you carefully review my bet history, as I have been an active player and am well aware of when I am logged in or not. I would also like to reiterate that a system update occurred at the time of the incident, as stated by Matshidiso, which I believe is the primary cause of this issue. I kindly request that this matter be resolved promptly. If your team is unable to provide a satisfactory solution, I would appreciate it if you could share the contact details of the relevant regulatory bodies, as I am determined to ensure this issue is addressed appropriately.
638 replies
17 months ago
Office London/Truworths - Gateway
I hope this message finds you well. I am writing to request an exchange for a recent purchase made at Office London Pavilion on September 21, 2024. Although it exceeds the usual 30-day return period, I kindly ask you to consider this under the National Consumer Protection Act. On October 25, I requested that my neighbour, who was visiting Gateway, make the exchange for a different colour (Latte) on my behalf. Unfortunately, she was informed by the consultant that the exchange could not be processed as both the 30-day period had passed and I, as the account holder, was not present. The item in question is a Black Croc, purchased on September 21, 2024. After recently inspecting it, I found myself preferring the Latte colour option instead. The National Consumer Protection Act entitles consumers to products that meet their expectations, and I believe my exchange request falls under this guideline for customer satisfaction. I have the receipt readily available and can provide it via email to support my request. I am confident that this matter aligns with your company’s customer satisfaction commitment and adherence to consumer rights legislation. Thank you very much for considering my request. I look forward to your prompt response and hope for an amicable resolution.
0 replies
67 months ago
Tafta head office Durban staff
I would like to know why do the people in Tafta head office in Durban not care for the aged and choose the people who they want to help?????
0 replies
76 months ago
Bad Quality
I purchased a hi sense fridge on 02-07-2017. In 2018 the fridge was no longer cooling. I contacted Game store as appliance was purchased from Game. A technician from Hi sense was dispatched to my residence, fault found in thermostat and thermostat was replaced. In 2019 the fridge was no longer cooling yet again.I contacted Game and a technician was sent to my residence. After fridge was assessed by 3 technicians the fault was found in the compressor. I was advised that compressor needs to be replaced. I do not understand how a product that was purchased could have so many faults in parts used. Yes, the appliance is under warranty and cost for repairs would not be due by me however how is it possible that I have to have product repaired yearly. What happens when warranty expires,Do I then have to pay for yearly repairs? Why would any individual want a product that requires repairs yearly. Who compensates me for food losses that I incurred?Was I supposed to keep receipts of foods purchased and cooked?
229 replies
76 months ago
Bad Quality
Quality of your products - i purchased a pair of sandals for my son last year, the sandal snapped and i went to exchange it in october at the la lucia branch to my dismay the sandal snapped yet again in december. i went to the Gateway to exchange, but due to the product being so fragile i requested the broken sandal for a sandal of more value and was willing to pay the extra amount, however i was advised that it would be impossible to do that because the sandal was damaged, i thereafter requested for a bigger size and yet again i was told that its impossible because the sandal is damaged. Are the products made with such cheap material that it damages every two months, yes i understand wear and tear however the cost of the product is not of cheap quality. How does such a REPUTABLE brand not understand the customers needs and provide better quality and efficient customer service? How can one positively promote a store when we receive such bad service and poor quality products?
0 replies
Review Distribution
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1 Star
7 (100%)