SM
Sinesipho M
Active since Dec 2018
8
Reviews
0
Industries
Reviews
8 reviews19 months ago
Indescribably appalling service,
Discovery service is appalling, management is always knocked off when asked for. There is no sense of responsibility, care or accountable at the time of inconvenience which is what you pay for. Sales matter more than service, clients are made to be money making fools which I thrown in the deep end at times of need. Appointed service providers are pathetic and Discovery is content with that because premiums are collected and that's all that matters. I'm embarrassed to have even recruited anyone to this mess of a company but I guess as I took time to recruite, it's only fair that I give feedback. I thought Discovery was a company and not this **** which I'm subscribed to.
212 replies
28 months ago
Discovery is undecided at the expense of customers, being disappointed is an understatement
My husband got into an accident on 30 Oct 2023, the claim was approved. The vehicle was towed on the 7th Nov on suggestion from a gentleman that had contacted me to inform me that appointed panelbeater was Elegant Square. If you are to refer to that telephonic conversation with the gentleman, after bringing to his attention that there was water coming from the front part of the vehicle it was suggested that the car be brought to Elegant Square as it is no safe and can cause engine damage should we continue driving the vehicle. The gentleman went on to say that he would strip the vehicle to assess whether there is damage, then insurance be informed and thus i gave consent for the vehicle to be collected. I had asked the gentleman on the turn around time and he had said that he will try his best to do the work in 30 days. As of around the 20th Nov, I have been religiously following up on the claim with the pannelbeater whom had no updated until after the 6th Dec apart from the fact that they had been awaiting parts from their supplier and there is no turn around time. Fast forward to today 14/12/2023 upon follow up with insurance was the insurance for the first time informed by the pannelbeater that the parts had arrived but were returned as they were damaged with no record of such on the dashboard and Discovery is not assuming any responsibility of the bogus tendencies of the pannelbeater with nothing but negative reviews which they appointed. The panelbeater does not have a turn around time and I do not have answers as to when I will ever have my car fixed and returned to myself. On Operation Manager: Claim was tracking has been calling me since the 6th Dec until today when he called whistle on the line with his colleague and sent an email as paper trail that he had contacted me. Another manager promised to call but never did because she is running away from telling me that he is offer R750 compensation. Although the service provider informed Discovery that as of 14 Dec 2023, the parts arrived but were damaged which is not my fault but I am inconvenienced me and all Discovery is doing is nothing in the name of "I am looking into the case". Discovery is undecided at the expense of customers, being disappointed is an understatement. I doubt they even review their service providers.
1118 replies
32 months ago
Traumatic service
I don't think the PE office even deserves a star. The rental agents ************ (as mentioned in the reviews), as a landlord you also become the agent. They will do anything to get commission even at the expense of the landlord, have an attorney before dealing with this agency. How can a tenant not pay levies and water usage utilities for 6 months and the agent make excuses for the tenant on the point of having worked well with the tenant for the past years. Not to mention the over looking of docs submitted by tenants at application stage and the landlord being shoved with damage quotations for damage by tenant.
0 replies
38 months ago
Do MTN at your own risk 🤮🤮😭😭
Very poor service am just out of words..😭😭. 1.contract not cancelled since October 2022, 2. Resulted into accumulated charges of R15k which they refused to take responsibility for although I have a cancelation reference 🤔, 3.I paid Friday the 24th and today still the contract is open....am being moved from retention, credit, legal and what not🥺🥺 , in between my call is cut and having to call all over again 🙄 been on the line since 10 O'clock this morning and issue still not resolved.., Oh did I mention the other days of loong calls and string of emails requesting the same thing 😡🙆♀️🙆♀️🙆♀️ My word what inconvenience and incompetence to say the list!!
0 replies
41 months ago
No claim feedback 2 months into claim.
2 months onto registering a claim and still nothing, though there is a complaint consultant assigned about a month ago but still no feedback to a point where even upon following up via email there isn't a response. The only thing said is that the claim case was sent for assessment to an investigations department with no SLA's therefore there is no turn around time. We have been sent from pillar to post where we were asked for qualification certificates (which we provided), although there is a death certificate and BI alternative identity documention (a smart card id which we had no knowledge of or atleast a drivers license) to being asked telephonically what had happened at our loved ones death. A claim registered on 22/09/2022 is still being assess as Sanlam Claim Tracker today 07/12/2022. There isn't the slightest of feedback or update to the family of the deceased, the financial advisor and complaints consultant are seeing in the dark because they don't have answers. Is this the kind of service Sanlam provides? Or is this a frustration tactic so people stop following up and give into their claims not being finalised? Is the Long Term Insurance Ombudsman and Regulatory Body aware of in agreement of such conduct by Sanlam? Requested the Death Claims CEO Ms Loots to provide insights into the matter on a complaint but ... nothing.
1056 replies
50 months ago
Exceptional service
Beyond exceptional service from the moving staff
53 replies
89 months ago
Customer dissatisfaction on a claim.
My father bought a new Isuzu bakkie in Dec 2017 and it was involved in an accident in late July 2018, in August was when he recieved his last written correspondence from MiWay stating that his claim would be processed within 10 working days and nothing there after was communicated in writing. He first recieved a call informing him that the accident was due to failed breaks and when he informed the agent that the vehicle was from service as per the service requirements he then was called again to say the vehicle was not road worthy. He asked MiWay to contact the Isuzu dealership as the vehicle was from service, that was the last he heard from a MiWay Consultant. A Sms regarding Natis request were sent on the 22/08/2018 yet the claim was not approved as per what was communicated with my father. MiWay has a bad claim history because upon a natural disaster where heavy hail rain damaged our property MiWay declined though the cause of the collapse was a storm/ natural disaster. I write on behalf of my father to Express his ans well as our dissatisfaction. The bank is requiring the vehicle's installment and serving him notice documents highlighting breach of contract on his side as he is now unable to make repayments due to MiWay's incompetence in concluding and fulfilling there end as the insurance company involved. Kindly advise and assist.
105 replies
89 months ago
Disfunctional MTN systems
MTN systems don't take to each other, one branch will tell you this, the next branch in the same city this and the call centre will call you something else. Today the call centre was noisy and the moody consultant expected me to speak over the noisy in the background until I had to call her to order about the service she was giving. MTN will never notice you on anything but suspend your account and make automatic changes without informing you as a client either.
315 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)