EM
estelle M
Active since Dec 2018
6
Reviews
0
Industries
Reviews
6 reviews37 months ago
Extremely pleased!
Switched to Naked 2 months ago. I was a bit worried that it could be a "too good to be true" situation. I logged a claim for a windscreen chip, and it was done 2 days later. No questions asked. I love the fact that I don't have to speak to anyone or make multiple calls to check the status of my claim. Very pleased with the service and the price! Well done team!
53 replies
63 months ago
Zero customer service
31 Jan 2021 - I believe the store is under new management because this has never happened before in all my years of going there. The place seemed full so I waited for a staff member to take my name or arrange a table because I was really craving their food. I waited 20mins at the entrance. 2 waiters walked past me, I even said "Hello" to get their attention but no response. They pretended that I was invisible. I waved down another waiter. Still nothing. I eventually walked away feeling very disappointed. The previous owner would have went to any customer waiting for a table.
0 replies
63 months ago
Rude staff - Durban North
30 Jan 2021 - I've never had issues with other branches, but the staff at the Durban North branch drive-thru really shocked me. After placing my order with a very unfriendly lady, I went to the pickup point. I asked her if she had a paper plate because I was sharing the meal with my passengers. She said "NO!". I asked if I could please buy a spare box, she said "HAAAI WE DON'T GIVE BOXES MAN, BYE!" I was left in a complete state of shock and drove away. Never in my life have I experienced such rude behaviour. The manager was standing behind her and didn't look phased either.
0 replies
70 months ago
Terrible After Sales Service.
I've been purchasing from Takealot for many years without a fuss so this came as a total shock. I ordered 2 items. Dog food for my puppy and my adult dog. Items were delivered to my home where my husband received it. Not knowing what I ordered, he accepted it. Later on, he sent pictures of the products and one was a completely different type. 8kg puppy food instead of 25kg adult food. The only contact number available was not working. Eventually, I got through to someone in the Capetown office. Very apologetic but told me there was no way the issue could be resolved that same day. I received an email requesting pictures of the barcodes. I submitted the pictures. 2 days later, I received an email stating that I should drop off the incorrect product in Capetown. I AM IN DURBAN! Surely my delivery address is on the order form. It's very inconvenient for me to have to drop off the product in any case as this is not my fault. It's due to someone's negligence that I still haven't been given what I paid for, or even gotten a courtesy call. I now have to spend more money on buying dog food again. It's extremely difficult to get in touch with them if there's a query. This is the 1st time I've had an issue with them so I've never had to deal with their customer service agents before, but the terrible customer service is appalling. The simplest way to rectify a situation would be with a phone call instead of emails from bots with a no-reply address!
0 replies
71 months ago
Terrible service from New Accounts Department
After completing an online application for a Sportscene card, I received an SMS requesting bank statements. I sent the docs through, twice. Via email and via their Whatsapp line. After not getting any response for a week, I went to the Gateway branch to query. The cashier checked the system and said the head office needs my bank statements (which I sent twice already). So I email it to the cashier, she prints it and sends it to the new accounts department. They advised me that I would receive an SMS with details on when to fetch my card. I received no feedback whatsoever. 2 weeks later. I then went into the Exact store at Gateway. The cashier advised that applications done with them are much quicker. I filled in a form. I received an SMS with a link to retrieve the application online, only to find that my application "doesn't exist". I have a perfect credit score and have pre-approved for an account many years ago. It has now been almost a month with no help from the stores or the new accounts department. Just a call would suffice, instead of me making multiple trips to the store.
53 replies
89 months ago
Competence at it's best!
I've had so many doubts regarding my policy payout but i was blessed to be assisted by Charlene Phiri and Freddy Lime, consultants at 1Life. From the constant calls to give me info on the claim, to the friendly voices i got to hear over the phone, I have no words to thank you guys. I couldn't have received better news, especially in the festive season. I appreciate your extra care. It's rare to find!
105 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)