MD
Marc J
Active since Dec 2018
7
Reviews
0
Industries
Reviews
7 reviews24 months ago
Loved the online shopping experience
Loved the online shopping experience. Was secure fast and easy. Agent was helpful in finding the right product.
53 replies
53 months ago
Excellent after sale service
So impressed with the service received today. We ordered the wrong size bed, and received the wrong bedside tables. After phoning them, and receiving a phone call an hour later, everything was sorted and apparently the new bed and correct side tables will arrive tomorrow. Very friendly, very accommodating. Amazing! Thank you and keep up the good work!!!
0 replies
53 months ago
Falsely Accused | Would not exchange. Poor service all round
Imagine being a customer for 2 years, have months worth of food for your dog and wishing to exchange it in return for a different brand or flavour. Being told NO flat out, and then being accused by the owner of being Rude to your customer service agent, and told to take your business elsewhere. Will gladly do so! Hi there... I am usually a month ahead in my recurring orders, so I have 1 Acana Pacifica Dry Dog Food - 11.4Kg and 2 x Acana Pacifica Dry Dog Food - 11.4Kg. BUT - now my dogs are off the food. Can we return and purchase different food? Roxanne profile Hello Marc, Happy Wednesday! Thank you for your message. You only have 1 recurring order with ZUKi Pet (#3380690: Acana Pacifica Dry Dog Food 11.4KG- last order 21 October 2021) On 15th July 2021, there as an order for the following: Acana Adult Small Breed Dry Dog Food 6Kg Acana Sport & Agility Dry Dog Food 11.4Kg Unfortunately our return policy is 14 days. What food are your dogs currently eating? Kind Regards, Hi Roxanne. Yes we thought to move them onto that. But they're hardly eating the Acana we're thinking of switching back to Eukaneuba ?? Hi Marc, I received your message, there are many chats that I manage in our internal system. Eukanuba is a fantastic brand. Here is a link directly to all of the ZUKi Pet Eukanuba products https://zuki.co.za/collections/eukanuba Once you have decided which Eukanuba product you would like, I can adjust the product in your recurring order (#3380690) for you. Kind Regards, Roxanne @ZUKi Pet 🐶 Hi Roxanne. As mentioned I'm looking to return the product I currently have. Is the company not willing to do so? Roxanne profile Hi Marc, Our ZUKi Pet policy is 14 days. Your last order for the 1 X Acana Pacifica Dry Dog Food 11.4KG was the 21st October 2021 & your last order for the Acana Adult Small Breed Dry Dog Food 6Kg & Acana Sport & Agility Dry Dog Food 11.4Kg was the 15th July 2021. Please advise how you would like me to proceed. Kind Regards, Roxanne @ZUKi Pet 🐶 Hi Roxanne. So Zuki does not comply with the CPA, and you are willingt o risk my recurring business out of ignorance. I spent R18000 with you in the last 12 months Roxanne profile Hi Marc, ZUKi Pet has listed Terms & Conditions on our website. https://zuki.co.za/pages/zukipet-terms-conditions However, perhaps I am misunderstanding what you are requesting. Are you wanting to return 3 ACANA products? 1 X Acana Pacifica Dry Dog Food 11.4KG- order 21 October 2021. 1 X Acana Adult Small Breed Dry Dog Food 6Kg- ordered 15th July 2021 1 X Acana Sport & Agility Dry Dog Food 11.4Kg- ordered 15th July 2021 Please can you confirm? Kind Regards, Roxanne @ZUKi Pet 🐶 Hi Roxanne. Your terms and conditions bear no relevance if it is not in accordance with the Consumer Protection Act. The CPA over rules your Ts and Cs if they are not in accordance with the law. YES - I want to return the products, and replace the items on my recurring order with different product. This was clear You're happy to take my money every month, but not happy to help when I want to exchange. Ignorance at its best. If you'd like will simply keep the food, cancel the order and purchase somewhere else. ? ? Roxanne profile Sorry to disappoint you, Marc. We don't entertain rudeness from any clients so suggest you take your business and your attitude elsewhere. We would gladly have entertained an exchange in respect of items bought up to 30 days at very best, but most certainly not longer. I am sure the Consumer Commisioner would understand our representations if called upon to do so and would be happy if you referred this matter for his consideration. For now though, all that remains is to wish you a wonderful day further Gianmarco (Owner who has absolutely no regard for rudeness towards our staff)
0 replies
54 months ago
Service refusal for same *** couples
Imagine trying to purchase a wedding ring for the love of your life, only to be told no by the owner over Whatsapp because they 'don't do engagement or wedding ring jewelry for same *** couples'.... Horrifying in this day age...
0 replies
55 months ago
Discrimination
Refuse to make jewelry for same *** couples. Despicable, that in this day and age, where hatred is so rife, you would actively refuse service those who love each other. What are you trying to accomplish? At least everyone now knows, imagine buying a ring for someone you love made by the hands of someone who harbors hate and discrimination.
0 replies
77 months ago
Operator damaged vehicle - claim not your fault
On the morning of Saturday the 7th December one of your vehicles driven by one of your employees managed to reverse into my vehicle at Fourways Mall. My vehicle, although in the incorrect lane was stationary at the time of impact. My vehicle is equipped with rear sensors and a camera, hence why although my vehicle was in reverse, it was stationary. Your machine struck the rear right of my vehicle, damaging the bumper, fender and light. Your machine had visible damage on the LEFT HAND SIDE. I did not see any damage in the front. However due to poor visibility this may have been missed Your vehicle was reversing – during the impact, your vehicle KEPT MOVING. The Mirror had struck my vehicle, and appeared to have lifted with a panel on the machine whilst he kept swinging and scratching my vehicle. Your tone in your emails does not appear to be helpful nor willing to assist. I have 2 witnesses in my vehicle, whilst the only witness from outside was your operator. I can appreciate the Fact that you need to get statements and prove the events, however this must be done with haste as to not inconvenience myself who is now sitting with a damaged vehicle due to your operators negligence. NOW - you tell me that due to the security gaurds statement, WHO DID NOT WITNESS THE INCIDENT and the statement of your operator, the two of which are clearly in cahoots with each other, you tell me you are not liable for the damage???? I cannot believe a company of your size are willing to do this. YOUR OWN NEGLIGENCE - has caused R20000 damages to my brand new vehicle and you think you can simply say 'not my fault'?
0 replies
88 months ago
Dishonest Wheel alignment
6 Months ago replace blown out tyre. Buy two new for front, and front ones with 50% life left go to the back. Vehicle came in with perfect wheel alignment. I left with the steering wheel at a 30 degree angle to the left. Took it back, vehicle then pulled to the left. My wife returned the vehicle 3 times in a week, each time the alignment report received for a different vehicle. Eventually it cam back with steering wheel straight and driving in the right direction. Now, 6 weeks later, back right tyre is completely worn, where the back left is still in reasonable condition... So what did you do to make it drive straight??? Cannot believe this kind of dishonest service is received by a national chain... Now it will cost me more money to repair at a different provider... Extremely upset and disappointed in this kind of service.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)